Every question asked was answered honestly and fully. Also further information was given freely when asked about a completely different subject. Chris was very helpful in every aspect, as was the gent... See more
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See what reviewers are saying
Ive used Richer Sounds for many purchases and always impressed and returned. I was looking to upgrade my excellent LG TV and sound system and they offered to come and review my needs. Young man Ch... See more
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I went into Richer Sounds Hanley to discuss replacing my tv and adding a sound system. Will made some suggestions on how to fix the problem with my tv (which solved the problem) saving me spending... See more
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I initially took our small tv back for repair (under warranty).This was dealt with in a short time period and was informed that it was ready for collection. During the visit I decided to purchase... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
2 Providence Square, ST1 2LQ, Hanley, United Kingdom
- 0333 900 0060
4.9
Excellent
2K reviews
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Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
A bitter sweet experience
The advise given by your salesman and his accepting my changes was great, as I am a bit of a technophobe I Kept questioning him on installation and set up to which I was told dont worry we will get it all sorted. On completion of the sale and payment I was told that he would get in touch with the installers and that they would be in touch within the next couple of days to confirm an installation date and cost which I was not expecting, the installers didnt ring so I rang Richer sounds to be told that the installers were moving and would be delayed a couple of days, I then received a call from RS to be told the installers had a family crisis when I said and moving hous? the reply was oh yes and moving house and I was told there was no date when they would be available to install my system. by which time I was getting very annoyed and told the person on the line if it wasnt installed by the weekend I would be returning it to the shop on the first working morning. after my rant the salesman said that he would come out personally and get it running but if there were any complex installation tasks required then the installers would have to pay an extra visit at cost to me to complete the installation. As it was a RS employee not the salesman who got the commission for the sale came out on Saturday morning to get the system going. He was at pains to state that he was not installing as a RS employee but freelance and that installation problems were his not RS's
Alls well but still a little disappointed. I will advise anyone buying from you and requiring installation to get installation time and cost in writing before paying anything.
Chri Sherratt
Chris Sherratt
August 24, 2026
Reply from Richer Sounds - Hanley
Thank you for your feedback, although it's obviously disappointing to read the parts about your installation experience which sounds at best pretty disorganised, so please accept my sincere apologies.
Whilst it's good the store colleague did come out to rectify things, and I am pleased all is satisfactory with the work, the whole process here appears to have been poorly explained and along with the store manager I will review the events with the team including the involvement of the 3rd party we use for such jobs.
In the meantime our Hanley store manager will also be in touch with you directly to discuss your experience as well as put matters right. Of course if I can be of any more help in the meantime do get in touch via the below..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Salesman listened to our requirements…
Salesman listened to our requirements and offered us a television that has matched our expectations
August 22, 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Whilst buying some speaker cable I…
Whilst buying some speaker cable I enquired about Dali speakers,I was told that they had some in their hifi room and would be happy to show us .our sales person let us listen to whatever we wanted at all volumes with no pressure to buy just good information and advise.
August 20, 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Great service from a knowledgeable…
Great service from a knowledgeable member of service
August 19, 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
They just get it right all of the time.
Always the first port of call for anything Audio Visual. Lifelong customer.
August 14, 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
I found them very helpful advising us…
I found them very helpful advising us of the best product to go with equipment we already had
August 13, 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great advice and engaging staff
Great advice and engaging staff, pleasant shopping experience
August 8, 2026
Reply from Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Reply from Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Record player
Easy to order online, click and collect from my local store - excellent service.
August 11, 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Professional service.
A very well-located store, featuring high-quality equipment and professional service.
I will certainly be back.
August 7, 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic enthusiastic member of staff
Fantastic enthusiastic member of staff. He helped my son pick out the correct sound system for him.
August 6, 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Excellent shop
Excellent shop. Excellent staff. Would rather go smaller retailers such as Richer Sounds than somewhere like curry’s.
August 4, 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
very helpful staff
August 1, 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Every time I shop with Richer Sounds…
Every time I shop with Richer Sounds it’s the same. I call, and your team help more than I expect. You deliver a deal that I don’t expect and meet your promises to deliver goods on time.
I first started shopping with Richer sounds in the early 1980s, way before my record on your CRM will show. The team have always delivered excellent customer service ever since that first purchase. Well done
This time I called Sheffield they were great and they referred me to the Hanley store and they were great too. Thanks
July 31, 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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