Richer Sounds - Kingston Reviews 

Carl was excellent. Was unable to order online but Carl has pre-ordered the TV for delivery once it returns to stock. Excellent service. Thank you

The support was fine but so much noise from other telesales people it was difficult to hear what was said. A quieter environment behind the telesales responder would be very helpful

Friendly and helpful staff

The speakers are really good in their own right and compatible with a 35 year old music centre, which is great. And the store connected me with an expert installer. And they held a DVD player for me for a couple of hours without advance payment.

I ordered a new small TV online to collect in store, ( this is the second time I've bought a TV from RS) it was there ready for me to collect as arranged the next day, which was very convenient for me. The staff were friendly and efficient, I couldn't fault the experience, wouldn't hesitate to use Richer Sounds again in the future.

Fast efficient service from knowledgeable people

Ok, there were initial hiccups in delivery due to incomplete address. But the way it was managed in time bound manner by the Richer Sound, Kingston Branch thereafter was simply amazing. Many thanks for ensuring correctness of items. options provided and everything else.

Very helpful telephone chat with manager of Kingston on Thames store. Purchased a Blu Ray player and talked into extended guarantee.
Delivered really quickly but really disappointed that it didn't have the essential HDMI lead with it. If I had been told, in the phone call when I bought it, that it didn't include an HDMI lead I would have bought one. Really disappointed would have given 5 stars.

Friendly and most informative help, pitched at a level for someone (me) with limited knowledge but bringing me forward to understand the basis for making a selection and for me to feel comfortable about making a decision.

Importantly, selling seemed to be focussed not on my maximum spend but on what was best for me and for completing my hi-fi system where it was an inappropriate amplifier that was letting down the quality of sound.

Following the amplifier being brought home and setting-up, we had queries. Carl was immediately accessible and available, and willing to help and set us straight.

We are delighted with the enormous improvement and are thoroughly enjoying records which until this upgrade we were contemplating pensioning off.

I will have no hesitation in again being a customer of Richer Sounds for any further equipment or advice in the future.

Peter

Great offer on a fantastic product but it is the first class customer service from Richer which always makes them the first choice for us. Manager Carl resolved an issue with item damaged in transit in record time, making sure we had a new TV in time for Christmas. Thank you!

There is a very welcoming atmosphere at the store from the moment you step in, which felt genuine. The particular store did not had a lot of stock on display, but Callum advised me that all items items are available online and can be collected from the store. I ended up ordering a turntable and a pre-amp. In general the whole service is great, very professional. I also had to contact the sales support as I had an issue with the online and got sorted immediatelly. At the end of the day you can get the same products from other retailers, but the service and the attention they provided is incredible, i would rather buy always from Richer Sounds. You guys won a new customer.

Richer Sounds offer a friendly and helpful service, with a first-class home delivery option. They also offer products at an extremely competitive price!

extremely helpful staff

Once again, professional advice from the outset - this time provided by the well informed Terry - which helped me to choose the right TV....

And with the service Liam provides to fit more bespoke items such as wall mounted TVs with necessary channeling for wires etc, I don't think you can beat the overall package Richer Sounds in Kingston offers.

The purchasing on the phone was fairly easy. The delivery was not upto scratch as the firm did not secure the TV as required. The TV was laying flat on the floor of the delivery vehicle and not as was firmly displayed on the packing box.

Very friendly and helpful

Excellent welcoming, very good customer service.

THANK YOU

Excellent and clear advice from courteous staff. Their knowledge was so helpful it made the purchase an enjoyable experience. I would not hesitate to use them again ...and again.

I ordered a new tv on Monday 8th December from the Kingston store
I was quoted an excellent price by the manager Karl.
I also got a further discount online with a discount code.
The TV was delivered the following day.
Brilliant service.

I ordered my product online to store and was contacted by staff. Parking at rear is impossible but staff were friendly and polite. Have brought from them before and would do so again.