Richer Sounds - Kingston Reviews 

I ordered a new tv on Monday 8th December from the Kingston store
I was quoted an excellent price by the manager Karl.
I also got a further discount online with a discount code.
The TV was delivered the following day.
Brilliant service.

I ordered my product online to store and was contacted by staff. Parking at rear is impossible but staff were friendly and polite. Have brought from them before and would do so again.

What started off as a disappointment when part of my order was incorrect, and I received the wrong speakers, was soon rectified by Dan, who was very helpful and understanding. Dan demonstrated his expertise, and advised me that my sound system would sound even greater, if I were to change the amplifier I had already selected to his recommendation, which I agreed to, and this proved to be the right choice.
When setting up my new turntable at home, there was a small hiccup upon connecting the speakers to the amp, however this was soon resolved when I called Richer Sounds - Kingston, and spoke to Dan, who walked me through how to complete the set up. Once again, Dan was very helpful and patient throughout the call. My new sound system looks and sounds wonderful, which I’m very pleased about, thank you Richer Sounds - Kingston.

The stand-out is the helpfulness and quality of the staff. They really know their products. They steered me a little from my original TV selection to a better model in the range. The product was sourced quickly and I was told both by phone and email of its arrival in store. Job done!

Fast efficient service easy process to buy

Fantastic experience with the Richer Sounds team at Kingston!
From start to finish they were great!
Having narrowed down a shortlist of suitable candidates from whathifi settled on the Sony Bravia II KR65.
Spoke to the team at Kingston; big thank you to Dan; and having opted for soundbar, rear speakers and subwoofer completed the whole purchase process in a matter of minutes. Absolutely seamless!
Prompt delivery with Dan checking to make sure everything had arrived and was up to my expectations!
Will definitely be paying the store a visit, if only to say thank you in person!

The sales advisor Terry is very knowledgable and made me feel that my custom was much appreciated.
Terry was helpful as did not want to purchase the TV there and then, and he said that when I was ready I was able to call and they would send me a payment link, this was suitable.
upon looking again on the web site I thought that TV was reduced again and asked Terry to change he price from the original quote I had, Terry came back on email and said that this deal was more expensive and the original quote was still valid. Asked for the payment link and this was sent to me, Terry called ma back explaining that the system was running slow and this will be in my inbox shortly.

What great customer service.

Upon purchasing the TV the Free sound Bar was not available upon the collection of the TV, this was not a problem, but Terry said that he will let me know when they arrives to either get delivered or to keep it at store to pickup (I chose pickup). Terry called on the Tuesday after the Saturday saying that the Sound Bar was delivered to the store and he was happy to keep it by until I pick it up.

Upon arriving at the store Terry was not available, so the Manager felt with this and this was brought out to me in the store, and the manager asked if I was ok with taking this to my vehicle, and even said that he will get the door for me.

All the staff in the Kingston branch are so helpful and are professional.
Will recommend this branch and will also be using this branch for all my TV's etc.

Great service, great TV. Great recommendations didn't upsell the most expensive item but identified what I needed and recommended an appropriate, good quality product.

Great price TV and soundbar package. LG G5 55 LS

Great TV. Clear and bright picture and the soundbar makes the sound rich and more enjoyable.

Richer Sounds well done. Thank you for bringing better than online prices to our High Street.

As always great customer service and great price...

Great service, very helpful staff and really quick delivery all at a very competitive price with a6 year warranty thrown in, What's not to like!

Good shop with helpful staff.
Quality products.

Liam was brilliant from start to finish. Very professional. He directed me on what needed to be done to relocate my TV with minimum disruption and what products to buy. The team in Richer sounds showed me the products and made the buying process easy and as cost effective as possible. Would highly recommend.

Fantastic service from first call to delivery, very polite and helpful staff. I have purchased item before and the great service is still very much there. Great delivery and delivery updates. I wish I had a closer store, but having said that it's probably better I don't otherwise I would probably be in buying too much because they can't be beaten on price, products and services

Very professional.
Informed via email and phone of the status of my order.

R.S. Kingston branch - Great team. THANK YOU for your business!
Very recently my OLED TV developed a fault (vertical white strip across the screen) and as I bought it from them with 6 Year extended warranty they were the first to approach. As the TV is 65" I needed to make a claim and deal with it on-line directly with Panasonic and their approved maintenance provider. So I went to the branch and the team there guided me trough the process. Later on when I made my claim the maintenance provider have asked additional info about the product and I had no idea about and at that time R.S. Kingston Branch were quick to response and provide me with all what I need as well and re-assured me d that I am covered.
Great team, Quick, comprehensive and professional response. Quite understanding too that I was under stress.
Happy to be their customer. Happy to have them nearby. THANK YOU ALL R.S. Kingston Branch!
For the rest out there reading this review - have no doubt you are in good hands and give a try their services.

First of all, my Wharfedale 9.0 speakers are just what I needed. They sound good, take up less shelf space than the Sony ones they replaced and are definitely an enhancement to my sound system.
On a personal note, we have been fans of Richer Sounds for many years and have bought several TVs, amplifiers and CD players from you. The staff in your Kingston branch were, as always, friendly, interested, knowledgeable and extremely helpful. It was predictably a very enjoyable experience for me. In particular, Callum couldn't have been a better salesperson and it was a pleasure to talk to him and Dan. All in all, another satisfying Richer Sounds experience! Thank you.