Richer Sounds - Liverpool Reviews 

2,975
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TrustScore 5 out of 5

5.0

1-5 Berry Street, L1 9DF Liverpool, GB

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Rated 5 out of 5 stars

I needed to replace a television that was 15 years old. I love Richer Sounds Liverpool. All the store staff are unfailingly patient and good-natured with someone who isn't riveted by tech. I was inde... See more

Company replied

Rated 5 out of 5 stars

We bought our son dj decks for his birthday and couldn’t get the speaker to work bought from another store didn’t come with wire. We bought wire didn’t work so called richersounds a man called Andy t... See more

Company replied

Rated 5 out of 5 stars

The company does EVERYTHING well. The recruitment procedure seems to constantly attract people who are great communicators, expert in their product knowowledge, generous and patient in the advice the... See more

Company replied

Rated 5 out of 5 stars

Visited Liverpool store for guidance buying a turntable and speakers. As a birthday gift from my children. I have to say Justin was amazing. We took the purchase home and had a problem setting it up t... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(2,975)

25,029 reviews in the last 12 months

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Rated 5 out of 5 stars

MP3 Player

Friendly, professional and great knowledge. The way they advised me, made it easy to choose the best product for my needs.

September 22, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I have already sent an email to…customer services

I have already sent an email to customer service praising the excellent service that I received fro the staff at the Liverpool Berry Street store. A refreshing old school experience in today’s awful UK shopping experience.

September 21, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

As good as it gets.

Needed a new TV (I had just bought some speaker stands of them but asked for advice on which TV to buy). The one that they recommended is fabulous. I've been buying my Hi Fi from them for years and also my last couple of televisions from Richer Sounds because they know their business really well, offer great advice and assistance, prices are good and the after care is superb. Simply the top as far as I'm concerned.

September 21, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

My life is richer for shopping at richer sounds se was the price

First of course was the price, then the cover then the efficiency of the service an professionalism of the staff , I have always shopped at Richer sounds for years now ,and have always considered them as one of the best if not thee best in Liverpool

September 20, 2026
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Reply from Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

As always, great service

As always, just friendly, knowledgeable and professional staff. This is becoming rare in most shops. Always a pleasure to shop here.

September 19, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Incomparable service with a smile.

The service at Richer Sounds has always been head and shoulders above that of other retailers. Having recently bought quite a humble television which we failed to set up, we've had two visits from Stuart who showed great patience and approachability in the face of our incompetence and launched us successfully into the world of digital TV.

September 24, 2026
Unprompted review
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Liverpool store 5*

Ordered TV for click and collect from Liverpool store. Got a phone call shortly afterwards to confirm it was ready. Really helpful, carried the TV to the car for me - typical Richer Sounds customer service!

September 16, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

This is the third item that I've bought…

This is the third item that I've bought from Richer Sounds and I'm delighted as usual. Great prices, great service and quality products, no doubt they'll be seeing me again.

September 14, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent customer service

Arrived earlier than expected, quality product and excellent customer service experience when looking to purchase

September 13, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Professional services

Professional services

September 11, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Only place to Buy your Tv

They provide very friendly, honest and professional sales service and repair service second to none

September 10, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great personal advice

Great personal advice. Really listened to my requirements. Always first port of call for music/sounds equipment. Thank you.

September 5, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Ordering what I wanted was easy

Ordering what I wanted was easy. Collecting it from the store was simple and quick; I was in and out - even having the door held open for me - in under five minutes. Staff pleasant, friendly - no change there, to be honest. Also, I knew what I'd ordered was good because Richer Sounds sold it. :) My purchase - desk top speakers - are really good; I'm very pleased with them and consider it a damn good purchase.

September 4, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, really knowledgeable. Wouldn't ever go anywhere else!

May 3, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Such an easy and pleasant buying…

Such an easy and pleasant buying experience, and outstanding customer service

My Monitor Audio Silver 7G speakers were an ex demo pair, but apart from some small cosmetic issues, they were almost as good as new, and came in all their original packing

It’s their sound quality and stunning manufacturing design that made them a fabulous purchase

The sound and detail, especially in the mid range is breathtaking, and their built to last many years of use

So all in all, I’m a very satisfied and extremely happy customer, and rest assured I will be buying from them in the future

September 2, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

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