I needed to replace a television that was 15 years old. I love Richer Sounds Liverpool. All the store staff are unfailingly patient and good-natured with someone who isn't riveted by tech. I was inde... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I needed to replace a television that was 15 years old. I love Richer Sounds Liverpool. All the store staff are unfailingly patient and good-natured with someone who isn't riveted by tech. I was inde... See more
Company replied
We bought our son dj decks for his birthday and couldn’t get the speaker to work bought from another store didn’t come with wire. We bought wire didn’t work so called richersounds a man called Andy t... See more
Company replied
The company does EVERYTHING well. The recruitment procedure seems to constantly attract people who are great communicators, expert in their product knowowledge, generous and patient in the advice the... See more
Company replied
Visited Liverpool store for guidance buying a turntable and speakers. As a birthday gift from my children. I have to say Justin was amazing. We took the purchase home and had a problem setting it up t... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
1-5 Berry Street, L1 9DF, Liverpool, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly, professional and great knowledge. The way they advised me, made it easy to choose the best product for my needs.

Reply from Richer Sounds - Liverpool
I have already sent an email to customer service praising the excellent service that I received fro the staff at the Liverpool Berry Street store. A refreshing old school experience in today’s awful UK shopping experience.

Reply from Richer Sounds - Liverpool
Needed a new TV (I had just bought some speaker stands of them but asked for advice on which TV to buy). The one that they recommended is fabulous. I've been buying my Hi Fi from them for years and also my last couple of televisions from Richer Sounds because they know their business really well, offer great advice and assistance, prices are good and the after care is superb. Simply the top as far as I'm concerned.

Reply from Richer Sounds - Liverpool
First of course was the price, then the cover then the efficiency of the service an professionalism of the staff , I have always shopped at Richer sounds for years now ,and have always considered them as one of the best if not thee best in Liverpool

Reply from Richer Sounds - Liverpool
As always, just friendly, knowledgeable and professional staff. This is becoming rare in most shops. Always a pleasure to shop here.

Reply from Richer Sounds - Liverpool
Very understanding with a return I had to make. All done without any fuss.

Reply from Richer Sounds - Liverpool
The service at Richer Sounds has always been head and shoulders above that of other retailers. Having recently bought quite a humble television which we failed to set up, we've had two visits from Stuart who showed great patience and approachability in the face of our incompetence and launched us successfully into the world of digital TV.

Reply from Richer Sounds - Liverpool
Ordered TV for click and collect from Liverpool store. Got a phone call shortly afterwards to confirm it was ready. Really helpful, carried the TV to the car for me - typical Richer Sounds customer service!

Reply from Richer Sounds - Liverpool
Great products! Great customer service! I highly recommend Richer Sounds!!!

Reply from Richer Sounds - Liverpool
Got a brilliant price on new LG C6 OLEG tv.
Quick delivery .
Great tv
Thanks

Reply from Richer Sounds - Liverpool
This is the third item that I've bought from Richer Sounds and I'm delighted as usual. Great prices, great service and quality products, no doubt they'll be seeing me again.

Reply from Richer Sounds - Liverpool
Arrived earlier than expected, quality product and excellent customer service experience when looking to purchase

Reply from Richer Sounds - Liverpool
They provide very friendly, honest and professional sales service and repair service second to none

Reply from Richer Sounds - Liverpool
Great service from Liverpool Richer Sounds Staff, much appreciated

Reply from Richer Sounds - Liverpool
Great personal advice. Really listened to my requirements. Always first port of call for music/sounds equipment. Thank you.

Reply from Richer Sounds - Liverpool
Ordering what I wanted was easy. Collecting it from the store was simple and quick; I was in and out - even having the door held open for me - in under five minutes. Staff pleasant, friendly - no change there, to be honest. Also, I knew what I'd ordered was good because Richer Sounds sold it. :) My purchase - desk top speakers - are really good; I'm very pleased with them and consider it a damn good purchase.

Reply from Richer Sounds - Liverpool
Brilliant service, really knowledgeable. Wouldn't ever go anywhere else!

Reply from Richer Sounds - Liverpool
Such an easy and pleasant buying experience, and outstanding customer service
My Monitor Audio Silver 7G speakers were an ex demo pair, but apart from some small cosmetic issues, they were almost as good as new, and came in all their original packing
It’s their sound quality and stunning manufacturing design that made them a fabulous purchase
The sound and detail, especially in the mid range is breathtaking, and their built to last many years of use
So all in all, I’m a very satisfied and extremely happy customer, and rest assured I will be buying from them in the future

Reply from Richer Sounds - Liverpool
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.