Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... See more
Company replied
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Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... See more
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Bought a 55inch tv with ritcher sounds. Excellent service decided to pick up from store Maidstone branch found the staff were excellent. Will go back there in the future to buy again
Company replied
Had a problem with a TV I bought at the Maidstone Store 9 months ago and Ben the store manager went above and beyond the call of duty to sort it out for me. One very satisfied customer who will as He... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
17 Earl Street, ME14 1PL, Maidstone, United Kingdom
- 0333 900 0062
4.9
Excellent
2K reviews
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Maidstone store and the delivery company.…
Between the Maidstone store and the delivery company it was a nightmare as I was getting different information from the two of them.
I have been a Richer Sounds customer for many years and I have always had perfect service.
At the moment, I doubt if I will ever use you again which makes me very sad.
Colin Reed
August 26, 2026
Reply from Richer Sounds - Maidstone
I was truly sorry to read your comments, and that you've been left feeling that you don't want to come back to us after so many years shopping with Richer Sounds.
Of course we take feedback seriously and will be in touch with you directly to both obtain a more detailed account of what went wrong, so we can ensure urgent lessons are learnt, as well as try to repair things with you and put this right..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very Helpful
Fast response to email enquiry with essential advice which resulted in the purchase of a device.
August 27, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Outstanding service
Outstanding service, over the phone from Maidstone RS. have bought a few items from RS over the years and they are always helpful and all staff know their stuff.
Would highly recommend RS
August 24, 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Always helpful
April 20, 2026
Reply from Richer Sounds - Maidstone
Thank you for the feedback and for taking the time to leave us a review.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Satisfied customer
We have purchased our tvs and other items from Richer Sounds for many years now because we find the staff helpful, know the products and if there is a problem at any time in the future it is sorted out.
August 22, 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
Fantastic offer on a customer return…
Fantastic offer on a customer return and fantastic service. Very happy with my Sony Bravia 8 II
August 23, 2026
Reply from Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Great experience from the initial…
Great experience from the initial ordering process to collection from the local store.
August 21, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Great service
Received standard email from richer sounds and noticed the price of the TV I had recently purchased had dropped by £50. Completed the online price promise form and had a call from Jay around an hour later to arrange the refund. No quibbles, all sorted quickly and refund appeared in my bank account a couple of days later. Excellent service.
August 20, 2026
Reply from Richer Sounds - Maidstone
Thank you for your wonderful feedback
I bought a TV through richer sounds
I bought a TV through richer sounds, picked it up from the Maidstone store and they were great, friendly and courteous..the ordering was easy, great company with great personal service..
I thought a part was missing and emailed them and received a really helpful and intelligent email back asking me to check the packaging and of course it was all my fault but they were really courteous..
Many thanks richer sounds maidstone
August 17, 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very good service and advice both in…
Very good service and advice both in the shop and on the telephone
August 14, 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful over the phone
Very helpful over the phone, helping me as to how to measure the TV and confirming new size and the unit it has to go on.
August 13, 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
First class service from people who…
First class service from people who knew their products
August 13, 2026
Reply from Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Bought online at a great price
Bought online at a great price. Arranged to pick up in store.
Staff were very helpful and knowledgeable.
I was helped to carry my purchase to my car.
Overall a good shopping experience, I would recommend Richer Sounds if you're buying TV's and Music systems.
Worthwhile going into the Maidstone store to check out everything and get good advice.
August 11, 2026
Reply from Richer Sounds - Maidstone
Thank you for your wonderful feedback
Ordering was easy and delivery on time.
August 10, 2026
Reply from Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Very useful telephone conversation…
Very useful telephone conversation before purchase filled by next day delivery. Items delivered in good condition.
August 6, 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Joseph was extremely helpful in getting…
Joseph was extremely helpful in getting the right connection for me between the headphone DAC and my tv.
August 7, 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Product arrived quickly
Product arrived quickly . Sound quality not bad for the money.
August 8, 2026
Reply from Richer Sounds - Maidstone
Thank you for your feedback, and for taking the time to leave us a review.
We hope you enjoy your new purchase!
The Customer Experience team
bought a tv delivery was Lg tv good…
bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything sorted for me support and help by the staff 1st class
August 13, 2026
Unprompted review
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
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