Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... See more
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Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... See more
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Bought a 55inch tv with ritcher sounds. Excellent service decided to pick up from store Maidstone branch found the staff were excellent. Will go back there in the future to buy again
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Had a problem with a TV I bought at the Maidstone Store 9 months ago and Ben the store manager went above and beyond the call of duty to sort it out for me. One very satisfied customer who will as He... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
17 Earl Street, ME14 1PL, Maidstone, United Kingdom
- 0333 900 0062
4.9
Excellent
2K reviews
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Purchased a Sonos Arc Ultra
Purchased a Sonos Arc Ultra. Excellent service as always from Richer Sounds
June 6, 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Professional, courteous and knowledgeable.
Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect from then. I received a call Tuesday and spoke to another person who confirmed it was now available, we spoke about it, the screen required, the setup and other geeky stuff that only someone like me who had spent months looking this product up and someone who knew their product would have been able to do. Arranged to collect Wednesday, walked in, spoke to one person who got the product from our the back, confirmed who I was, asked if I needed anything else, any help etc. I didn't and I was off, back to the car and back home to start the long-winded process of building my ALR frame and then setting up the projector.
It's simply amazing btw, the Hisense PX3 Pro is just phenomenal.
In summary, a great product, a good price, excellent, professional service and for me that's all any of us needs. Well unless something goes wrong and then from previous experience Richer will smash that as well!!
Excellent.
August 3, 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Excellent experience buying TV
Excellent experience buying TV, excellent service from Jay
August 1, 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
very helpful and quick delivery
July 30, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
This is my second purchase in five…
This is my second purchase in five years and I must say the service is excellent
July 29, 2026
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
First class service
First class service from the guy who delivered and installed my television,nothing was too much trouble for him. Thank you X
August 1, 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Knowledgeable, great advice & delivery of service
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the whole process of buying was yet again, flawless. Thank you!
July 24, 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Very knowledgeable sales person
Very knowledgeable sales person . Quick and efficient service
July 22, 2026
Reply from Richer Sounds - Maidstone
Thank you for the lovely feedback, which was great to read. We look forward to seeing you again next time and hopefully earning a full 5 star review!
Best wishes
The Customer Experience team
The guys in the store were very good
The guys in the store were very good. Unfortunately, I ordered a TV to be delivered by DPD. The first TV delivered was broken and returned. The second TV delivered was broken and I returned it to the store. The one I collected worked.
This did not reflect well on your business and delivery partners.
July 22, 2026
Reply from Richer Sounds - Maidstone
Thank you for your feedback, although it's really disappointing that DPD delivered two broken sets, which is very unusual.
We will spot check the stock we have to ensure there is no issue our end, as well as asking DPD to investigate the shipping route in case we need to do this differently. In the meantime our customer service team will follow up up with you directly to check everything has been resolved..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounmds
Price match
When I phoned and asked if you price matched, the man put me on hold for a minute while he checked the product came back and said yes.
July 20, 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service as always
Excellent service as always from the Richer Sounds team. Everything arrived on time and as described. Advice given was impeccable.
July 17, 2026
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Excellent sales
Joe at the Maidstone shop was very helpful. Explained things clearly, and did not try to sell me something i didn't want. He gave me very good advice.
July 13, 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
New stereo and speaker set up.
New stereo and speaker set up.
Awesome customer service
Good deal and spent hour testing components so stereo was just how I liked it.
March 17, 2026
Reply from Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Perfect for your new tv
We knew what we wanted when we arrived at Richer Sounds. Brilliant shop with very knowledgeable staff. So pleased we chose them for our purchase of a new tv. Will definitely recommend them to our friends.
July 14, 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
As always brilliant service expert…
As always brilliant service expert advice in store. Great team always I always recommend Richer Sounds.
July 11, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Customer Service
Customer Service
Knowledge
Advice
Maidstone Richer Sounds team are fantastic.
July 11, 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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