The guy in the shop, I think his name may have been Dave, was pleasant & very knowledgeable. I've shopped with Richer Sounds numerous times over the years & always found the staff to be the same. I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Called into Richer Sounds to see if they had the make and model of headphones I was looking for. Service was outstanding. I left the store after about 5 minutes with the headphones and the bill was di... See more
Company replied
Service overall was excellent, very fast Click & Collect turnaround. Staff are always friendly and give advice when asked. No problems at all. Will be shopping here again soon.
Company replied
Very good impartial advice. Always friendly and helpful in store. Great products at the right price with free next delivery if not available in store or if I am unable to collect from store. ⭐️⭐️⭐️⭐️⭐... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom
- 0333 900 0096
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff in the Middlesbrough store…
The staff in the Middlesbrough store were really helpful. Delivery was on time on the delivery and efficient without been rushed.
September 6, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Professional and very friendly staff
Professional and very friendly staff. Good, fast communication—and I love the audio system they recommended to me
September 1, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your 5 star review, we look forward to seeing you again next time
Middlesbrough Richer Sounds
Ordered a Pure H4i Internet/DAB+ radio click and collect for next day collection. I was informed when it was available to collect from the Middlesbrough store. Upon collection, was served promptly by polite staff as always.
August 17, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful and honest
The staff member was very helpful and honest with their service. He suggested some upgrade options for to my old TVs rather than jumping in to sell me a new one I might not have needed.
I did want to replace one TV and try the upgrades. He helped me select the right TV for my needs, nothing to high a spec or at a huge price which is a great approach from them.
August 19, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your great feedback and for supporting local business.
Definitely recommend
First time we’d been to Richer sounds, but we found them so helpful & knowledgeable, without being pushy. Will definitely be back. Highly recommend.
August 24, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your great feedback and for supporting local business.
Very easy ordering
Very easy ordering, great customer service, cannot ask for more than that.
August 24, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your great feedback and for supporting local business.
First class service in every way
August 22, 2026
Reply from Richer Sounds - Middlesbrough
Thank you for your 5 star review!
Reply from Richer Sounds - Middlesbrough
Thank you for your 5 star review, it’s lovely to read your comments.
Great Service as always
Great Service as always, great prices, friendly staff, Well Recommended.
August 22, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
New TV for bedroom
Ordered a TV for bedroom on Thursday and picked it up on Friday from Middlesbrough store. Staff are super friendly and efficient. The TV was good value as usual, we have been buying TVs from Richer Sounds for many years now and really like the choice and value for money as well as the free six year warranty
August 20, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgable staff and most helpful
Knowledgable staff and most helpful. Richer Sounds always has best price and advice
August 20, 2026
Reply from Richer Sounds - Middlesbrough
Thank you for your 5 star review!
I recently bought a turntable from…
I recently bought a turntable from Middlesbrough branch, I wasn't sure which way I wanted to go brand wise etc. After an informative chat with the manager in the shop I went away happy and the system sounds great..... i will be back
August 19, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your great feedback and for supporting local business.
First class customer service
First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to store was swift with speedy comms. The product I bought the 4K player Panasonic UB820 has exceeded my expectations, an absolute powerhouse of tech. A sales journey I would highly recommend to anyone without hesitation & remember myself for years to come. An awesome company. Thank you
August 17, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Middlesbrough
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good advice given on my purchase and…
Good advice given on my purchase and great service
August 12, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Brilliant service from Richer Sounds
Brilliant service, extra years free guarantee and next day free delivery to my home.
The item cost was no greater than elsewhere.
I will always visit Richer Sounds for TV, hi-fi etc.
August 11, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your kind review, we look forward to your next visit.
Easy to order online.
Easy to order online.
Kept updated re delivery date and timings.
Was contacted half hour before to confirm delivery was next
Pleasant polite delivery staff
Was contacted by phone to confirm order had been delivered and all in order
August 11, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great shop
Great shop, staff there are particularly helpful. Approachable and knowledgeable. Good quality products and really competitive prices.
August 16, 2026
Unprompted review
Reply from Richer Sounds - Middlesbrough
Thanks for your 5 star review, we look forward to seeing you again next time
Great service with a smile!
It was a great experience because of the laidback attitude. I told Paul what I was looking for, he made it available and didn’t rush us.
This is my second purchase from your Middlesbrough branch, but this time I spent a lot more money.
Very pleased with my purchase which was competitively priced.
Thank you.
August 10, 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Middlesbrough
Thank you for your wonderful feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.