Richer Sounds - Middlesbrough Reviews 

1,641
•
TrustScore 5 out of 5

4.9

63-65 Borough Road, TS1 3AA Middlesbrough, GB

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Rated 5 out of 5 stars

The guy in the shop, I think his name may have been Dave, was pleasant & very knowledgeable. I've shopped with Richer Sounds numerous times over the years & always found the staff to be the same. I w... See more

Company replied

Rated 5 out of 5 stars

Called into Richer Sounds to see if they had the make and model of headphones I was looking for. Service was outstanding. I left the store after about 5 minutes with the headphones and the bill was di... See more

Company replied

Rated 5 out of 5 stars

Service overall was excellent, very fast Click & Collect turnaround. Staff are always friendly and give advice when asked. No problems at all. Will be shopping here again soon.

Company replied

Rated 5 out of 5 stars

Very good impartial advice. Always friendly and helpful in store. Great products at the right price with free next delivery if not available in store or if I am unable to collect from store. ⭐️⭐️⭐️⭐️⭐... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom

  • 0333 900 0096

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,641)

23,925 reviews in the last 12 months

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Rated 5 out of 5 stars

When I walked in to your shop I was…

When I walked in to your shop I was warmly greeted. Paul asked me about were the new TV would be located in my front room and what size TV I was thinking of buying. Paul then went on to asking about my price range No pressure all, I had a list of TV,S and prices I was considering which we went through. Going through the pro,S and cons. Paul then suggested he TV I eventually bought. LG C5 .
I woul definitely recommend Ritcher Sounds to anyone looking to buy a new TV. Great Experience 5Star

August 1, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

TV Purchase

Great service and knowledgeable staff who provide excellent advice regarding the product and quality of the item you are looking to purchase

August 1, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service for SVS SB1000 subwoofer

Great service. Item wasn’t in stock but arranged to get the SVS SB1000 subwoofer posted next day delivery

July 31, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The price was good

The price was good. The men setting it up were excellent. First class service

July 28, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Made to feel welcome by staff on…

Made to feel welcome by staff on arrival. Knowledgeable and helpful.
Good selection of products available at very competitive prices.

July 25, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent service

Excellent service

July 20, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I have taken some time to decide;Thank you Richer Sounds

I have taken some time to decide what I thought I needed to play my 1980's vinyls. David was patient knowledgable and supportive with my choices.
I came away with a turntable and speakers. They sounded amazing in the shop and just as much at home.
David took the time to explain the setting up of my system and balanced the turntable.
Thank you so much David for your time today. I am so happy with my purchase.
I can play my vinyls and they sound like they were bought yesterday , so clear and balanced.

July 26, 2026
Unprompted review
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great customer service

Great customer service , very helpful on helping us choose our tv - and the size !!
The tv room was good giving us the experience of sitting in front of the larger Tv -

July 18, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

A great place to shop

A relaxed atmosphere, very informative sales staff and a great place to shop.

July 18, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

The First Stop for TV and Audio in our Family Now

So friendly providing a balanced opinion for our needs rather than pushing us towards unnecessary products with functionality that was superfluous to our needs. We also realised one purchase was unnecessary and took it back and were refunded with no qualms. Will be returning.

July 17, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

The Sennheisser Momentum 5 are…

The Sennheisser Momentum 5 are excellent compared with the competition. However, above all else, it's the service given in the Middlesbrough Richer Sounds branch that consistently wins the day ... it's exemplary, leaving everyone else standing. Top job guys!

July 14, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Knowledgeable and helpful staff at Middlesbrough store.

Paul, manager of Middlesbrough store, talked me through the options, was very knowledgeable and helpful. He kept me informed during the ordering and collection process. All extremely efficient and approachable.
Parking outside the store made my visits and collection super easy. Staff (Shaun) carried my new tv to the car. Great service.

July 11, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff, first class deal

July 7, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great shop for technology and advice

Great staff who are knowledgeable about technology. Very friendly and happy to chat and give advice about the best products for your need and won't advise you to buy the most expensive items. You feel like you're in safe hands and their expertise is greatly valued

July 7, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

A happy customer

The staff are so friendly and professional , both over the phone and in person. They helped us with the delivery, and the service was amazing. This was my first purchase from Richer Sounds Middlesbrough, and it was such a great experience that I will definitely buy my next product from them

July 6, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Richer Sounds Middlesborough, Product and Sevice blew me away

What an excellent shop Richer Sounds at Middlesborough are. Dave helped me choose some new wireless headphones. I was free to spend 2 hassle free supportive hours in their sound room. Highly experienced people giving top advice without feeling any pressure to buy. I did buy some Focal Bathys, and after a few weeks of regular use, they still blow me away. I'm re-enjoying all of my music all over again. Many thanks, Richard

June 12, 2026
Unprompted review
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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