Richer Sounds - Middlesbrough Reviews 

1,588
TrustScore 5 out of 5

4.9

63-65 Borough Road, TS1 3AA Middlesbrough, GB


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Rated 5 out of 5 stars

Paul, manager of Middlesbrough store, talked me through the options, was very knowledgeable and helpful. He kept me informed during the ordering and collection process. All extremely efficient and ap... See more

Company replied

Rated 5 out of 5 stars

What an excellent shop Richer Sounds at Middlesborough are. Dave helped me choose some new wireless headphones. I was free to spend 2 hassle free supportive hours in their sound room. Highly experienc... See more

Company replied

Rated 5 out of 5 stars

I recently bought a Hisense tv from Richer Sounds. Now, encountering an annoying issue with the on screen mute display, I tried to source an answer via the Hisense website. AI intervention, absolute... See more

Company replied

Rated 5 out of 5 stars

So friendly providing a balanced opinion for our needs rather than pushing us towards unnecessary products with functionality that was superfluous to our needs. We also realised one purchase was unnec... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom

  • 0333 900 0096

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,588)

24,564 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly knowledgeable staff

Friendly knowledgeable staff. Great that they beat the best price I could find.
Delivery was exceptionally fast, ordered Tues pm, delivered to my door Wed am.

May 22, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Very professional and friendly service

Very professional and friendly service
Took time to listen to what I was after and helped grately on points I had not considered.
Would not hesitate to recommend

May 21, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent customer service and LG G6 is…

Excellent customer service and LG G6 is a big step up from the old Philips 935 OLED.

G6 arrived on time and even got a follow up phone call to make sure everything was ok

May 20, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service great staff

Always helpful and honest opinions, bought 4 tv’s over the years from these guys, never had any issues

May 20, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great experience when buying TV’s

Great experience, these guys know their stuff and can advise what suits your needs without over selling, unlike the larger electrical retailers

Highly recommended

May 19, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very good service

Very good service
Really helpful staff

May 19, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I stick with Richer Sounds because I…

I stick with Richer Sounds because I know the people know what they are talking about and always give good advice. On top of that you get excellent service.

May 18, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Rated 5 out of 5 stars

MDA tv unit

Ordered MDA tv unit over telephone for click and collect from Middlesbrough branch. Unit was on time as arranged. Staff were very friendly and helpful with loading collection and reduced price by £10.
Unit is perfect. Excellent service 👏

May 19, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Great service

Great service, price matched with a major retailers offer and beaten by £5 so for a relatively cheap TV that was great news. The TV was delivered the next day which was a bonus- Thankyou Richer sounds

May 19, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for taking the time to leave your review and for the really kind comments. If there is anything you feel we could have done to achieve a 5 star rating, and we hope to do this next time, please do feel free to let us know..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Excellent service

Excellent service. Helpful and knowledgeable staff.

May 18, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

From ordering to delivery and set up…

From ordering to delivery and set up Richer Sounds were superb. You would never get that sort of service from Curry's. Richer Sounds were cheaper and there was no pressure to buy a sound bar after explaining what we wanted to Paul who advised we didn't really need one.

May 18, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent

Same as every other time, the service was excellent. Only place to go to in my opinion when you want to buy tvs or hifi equipment and accessories. I have been a customer at Richer Sounds for over 25 yrs. The friendly and knowledgeable staff,the service, great advice and prices create the perfect retail outlet. Deliveries are spot on too. Kept updated on progress and delivered with care to room of choice. Also the new LG oled g5 tv i bought is superb as well.

May 16, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I had a brilliant experience with…

I had a brilliant experience with Stuart and Paul at the end of last year, when I took their advice and went with the Marantz streaming amp. It wasn’t the cheapest option but I’m so pleased I listened to them. It was now time to complete the system with some decent speakers. I always prefer to shop face to face so I once again called the Middlesbrough branch (although over twice the distance from Newcastle you can park outside the shop). Speakers weren’t in stock but they sent a link for payment and goods arrived next day, exactly in the carrier’s 1 hour slot. 20 minutes later my Wharfedale Diamond 220’s were up and running. Well done and 5 stars from me

May 15, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Could not be any better

Could not be any better, the staff are really helpful

May 14, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Good service and good price

Good service and good price - would definitely buy from again. Item I wanted was out of stock so they offered me a good deal on the next model up. Staff in store were friendly and helpful.

May 12, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

We ordered our New TV from Richer…

We ordered our New TV from Richer sounds on the telephone. Dave I think from your Middlesbrough store was most helpful and made the purchase feel very easy. Thank you.

May 9, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

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