Richer Sounds - Middlesbrough Reviews 

1,641
•
TrustScore 5 out of 5

4.9

63-65 Borough Road, TS1 3AA Middlesbrough, GB

•

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Rated 5 out of 5 stars

The guy in the shop, I think his name may have been Dave, was pleasant & very knowledgeable. I've shopped with Richer Sounds numerous times over the years & always found the staff to be the same. I w... See more

Company replied

Rated 5 out of 5 stars

Called into Richer Sounds to see if they had the make and model of headphones I was looking for. Service was outstanding. I left the store after about 5 minutes with the headphones and the bill was di... See more

Company replied

Rated 5 out of 5 stars

Service overall was excellent, very fast Click & Collect turnaround. Staff are always friendly and give advice when asked. No problems at all. Will be shopping here again soon.

Company replied

Rated 5 out of 5 stars

Very good impartial advice. Always friendly and helpful in store. Great products at the right price with free next delivery if not available in store or if I am unable to collect from store. ⭐️⭐️⭐️⭐️⭐... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom

  • 0333 900 0096

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,641)

23,925 reviews in the last 12 months

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Rated 5 out of 5 stars

New tv (Middlesbrough)

Great prices and great selection. But above all, great and knowledgeable staff. Thank you for helping me choose the right tv and I did my budget. And a 6yr warranty

May 5, 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Another great visit and buy from this…

Another great visit and buy from this branch
Staff are always very friendly polite and patient
Set up a pair of speakers I was interested in comparing with another pair

July 3, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Fantastic company

I recently bought a Hisense tv from Richer Sounds. Now, encountering an annoying issue with the on screen mute display, I tried to source an answer via the Hisense website. AI intervention, absolute nonsense and waste of time. Today, I spoke to David at my local Middlesbrough store. Within 4 minutes, he provided me with a simple solution. Absolutely marvelous and top notch customer service as always. Just proves you can't beat talking to a human being. Spot on again Richer Sounds.

July 11, 2026
Unprompted review
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Richer Sounds - first in class

Stuart helped me through the buying process for a UST projector, his knowledge and that of his colleagues was really helpful and I could not be happier with my purchase. I always go to Richer Sounds for my electronics purchases, no one can beat them on knowledge, price or customer care. First class as always.

July 4, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Have bought my last few tv's from…

Have bought my last few tv's from Richer Sounds. Great staff at Middlesbrough . Great customer service and very helpful. Always good on price and the extra warranty that others don't give is very reassuring. Would definitely recommend to anyone . Thanks to all.

June 20, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very knowledgeable and efficient staff…

Very knowledgeable and efficient staff and service. The no 1 shop for advice and help. Products all good quality.

June 30, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Dali Sonik 1 in white & Sonik Cenema centre in black.

Purchased over the phone as they wern't available for collection in store in the colour I required. Transaction was very easy & I was kept updated on my order & received it within 48hrs. Great staff at this store polite & helpful. ***** rating from me all round.

June 20, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Top Marks

Once again an excellent service from Richer Sounds. Good advice, helpful and delivered on time. Will always use Richer Sounds when I can.

June 18, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great Customer Service with Shaun at the…

My experience with Shaun at the Middlesbrough branch of Richer Sounds was amazing.He was so friendly and very helpful..Nothing was too much trouble even though I was bombarding him with questions.
Thanks very much Shaun.
Your help was much appreciated

June 19, 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Customer service

Customer service. I had queries about speaker brackets seen online. I got through to Paul at Middlesbrough branch who suggested a product and checked they would fit my speakers from
eBay. I forgot to order cable so rang back and he got some similar to my existing Cambridge Audio and added to the order. All arrived together.

June 18, 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Always great to deal with Richer…

Always great to deal with Richer Sounds. I always search their shops first for HiFi & TV,
Great for advice and demonstrations.
Competitive prices.

June 18, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great Service, Great Price. Highly Recommend

An issue with the website not processing a discount led me to call to place my order. With the offer honoured, my delivery came within 4 days. Perfect. However the smallest item arrived damaged, no questions replacement sent straight out. Double perfect. Service, speed and the best price on a great product

June 16, 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent

Excellent, cheers, thankyou

June 8, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

LG OLED55C56LB

Purchased in Middlesbrough Store on Thursday got my receipt & 6 year guarantee no having to register on line like some other retailers.
Tv was delivered a few days later and Shaun gave me better price than anywhere else online could not ask for better service

June 11, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Ordered on Sunday delivered on Monday minday

Went on Sunday to Richer Sounds in Middlesbrough to see about a new subwoofer. Paul the store manager couldn't have been more helpful. He advised on the one I wanted, gave me a great price with free delivery and although it was ordered Sunday we got it on Monday! What fantastic service and and an awesome experience. Thank you. Will definitely go again if we need anything else, even parking outside the front, what more could you ask for.

June 14, 2026
Unprompted review
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent shopping experience

Excellent shopping experience
Dave the Technical Sales Advisor , gave me expert advice. RS had the products I was searching for , and gave speedy delivery
Great service.

June 7, 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Come on Boro

Always a pleasure to shop in the Middlesbrough store. Great advice and very helpful all round. Well played thanks

June 9, 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

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