Being able to audition the Equipment in store. Friendly and knowledgeable staff. I was interested in the Yamaha r-n600a and it's functions. The staff were very helpful though to fully demonstrate... See more
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Ordered online, items arrived at the Preston store the following day, and I picked up the items at the weekend. The staff are knowledgeable and helpful, and I will be using the Preston store again fo... See more
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I bought my CD player, amp and speakers from Richer Sounds, 25 years ago in London. All still going strong, so when I decided to buy a turntable recently it was the only place I checked. Back then i... See more
Company replied
Great service from Howie at Richer Sounds (Preston), answered my questions and offered to check and make sure all my other equipment was compatible with the streaming unit I was looking at purchasin... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
10 Church Street, PR1 3BQ, Preston, United Kingdom
- 0333 900 0080
4.9
Excellent
3K reviews
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A really great service
A really great service, very helpful, thank you Howie in the Preston store. Product delivered as requested on date and time as provided by DPD.
September 9, 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Helpful staff in Preston
September 6, 2026
Reply from Richer Sounds - Preston
Thank you for your wonderful feedback
This is my 3rd purchase from them
This is my 3rd purchase from them, i use them for their proffesional friendly staff and quality of the products they sell.
September 4, 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A perfect experiance from shop visit to…
A perfect experiance from shop visit to delivery. It was reassuring to be served by such a polite and knowledgable member of the sales team. He gave us the best choices and the reason for those choices, this made our decision so much easier.
September 5, 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
great expertise and customer service.
Helped me narrow down the order for a new Turntable and Sonos Speaker ensuring the correct cabling was provided. The team at preston were easy to talk through my requirements, many thanks for the generosity of your time to make sure I got what I wanted. James I am sure AI cannot and will not compete with your personal service :)
September 5, 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review!
Excellent service as always
Excellent service as always, will be my first port of call next time.
July 13, 2026
Reply from Richer Sounds - Preston
Thanks for your great feedback and for supporting local business.
Great prices
Great prices, staff very helpful and knowledgeable.
Delivered to store for free, everything hassle free.
August 30, 2026
Reply from Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Super
I have always dealt with RS since 1990s,they’ve never failed!Remember Howie Preston, great manager!
Why go elsewhere?Also remember they have technical knowledge and backup that no one else has,don’t bother with Curry’s or AOL etc,100%
August 30, 2026
Reply from Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Jason was brilliant he set up all the…
Jason was brilliant he set up all the speakers I wanted to listen to and gave me all the advise I needed even though I just turned up on spec at a busy time. Bought a Marantz Melody and Monitor Audio Silver 50 speakers at a very good price, will shop at the Preston shop again whenever needing anything in the future.
August 29, 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Preston
Thank you for your wonderful feedback
Reply from Richer Sounds - Preston
Thank you for your 5 star review!
Great service
Great service. Good contact and info about my purchase and collection details. Staff are very helpful.
And if course, a great price for top spec gear.
August 25, 2026
Reply from Richer Sounds - Preston
Thanks for your kind review, we look forward to your next visit.
Very helpful staff
August 24, 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Fantastic Shopping Experience
Had my eye on a Pink Floyd cassette player, had to phone to order. Fortunately, they had a few on pre-order, and Matt, from Preston branch, made sure I received one. Arrived even faster than I expected, and it is fab! Had a good chat with Matt whilst ordering, a very friendly, helpful chap.Not surprised folk keep going back to shop at Richer Sounds...such good service.
August 25, 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
They just pip the competition to the post
I've had to think long and hard about my latest purchase, my oldest purchase goes back to 1995, customer service has always been my priority, something that the warranty and staff professionalism has always encouraged repeat purchases.
Over the last few years Mr Richer has stepped back and things have notably changed, warranty t&C's and legal letters to YouTubers who were just stating facts are some examples.
They just pip the competition at the moment.
Staff serviceand delivery are still excellent.
August 25, 2026
Reply from Richer Sounds - Preston
Thank you for taking the time to leave us a review, and for your custom over the years which I can assure you is very much valued. I’m grateful that you’ve chosen to buy with us again, and glad that you found the service up to the standard you’ve come to expect from us.
It’s true that Julian has stepped back from the day to day running of the business, however he’ll always be the founder of Richer Sounds and the principles of second to none customer service that the company was built on remain at our core, especially as we build on the employee ownership model which we’ve adopted, and work to ensure our long term growth. Whilst things like policy changes can happen naturally over time, and as always when doing business there can be challenging issues to face, we’ll always treat our customers fairly and try our best to continually do the right thing.
Thank you again for supporting us.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great people to deal with
Great people to deal with, excellent staff and communication. The first time I have dealt with them but I can recommend them and I will certainly use them in the future
August 25, 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Thank you for exceptional service
Thanks once again for the tremendous product advice and customer service from Matt at Richer Sounds Preston. Went beyond the extra mile to source a great deal for me on an LG tv. Product totally meets needs. Customer service involved finding a still boxed return from another shop (Cheltenham) and its delivery to Preston. Regular updates ahead of pick up. Another top experience with Richer Sounds at Preston.
August 19, 2026
Reply from Richer Sounds - Preston
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
James from the Preston branch was…
James from the Preston branch was brilliant I couldn't be happier with the service I received and I am absolutely loving my new marantz amp and klipsch speakers
August 22, 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Excellent service
Excellent service and super quick delivery. Tom was really helpful and efficient. Thank you.
August 21, 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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