Visited the Preston branch yesterday (17/8/26) to enquire about upgrading a turntable system after deciding to start rebuying vinyl. We were greeted by Howie the store manager who immediately made us... See more
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Went into Preston branch looking for a specific TV. Matt was very helpful but not pushy, he had all the info we asked about and demonstrated the TV for us, so much so that we bought it ! Everything re... See more
Company replied
Efficient clear information. Very helpful at point of sale with further support if needed. Provided video assistance for product setup.
Company replied
Pleasant. Staff , very helpful , easy to deal with , sorted everything i needed out quickly , i received the goods a lot quicker than i expected , delivery was trouble free , couldn't have gone any b... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
10 Church Street, PR1 3BQ, Preston, United Kingdom
- 0333 900 0080
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Good
Good, honest advice whilst deciding which TV to buy, no pressure to buy additional products. Excellent warranty.

Reply from Richer Sounds - Preston
Richer Sounds review
Matt from Richer Sounds in Preston was very knowledgeable and polite. He also gave me further discount on the product I ended up buying. I have purchased products from other retailers before and the level of service from Richer Sounds is better than the others

Reply from Richer Sounds - Preston
Great service at the Preston branch.
I spoke to someone at the Preston office, I think he was called Matt. I told him what I was after and we had a video call so he could see the space where the TV was going. After asking all the right questions, he recommended a product to me and it arrived the next day. He was polite, friendly, knowledgeable and helpful. I’m very happy with my new TV and will use Richer Sounds from now on, as they provide a 6 year guarantee.

Reply from Richer Sounds - Preston
Harrison and his colleague were…
Harrison and his colleague were extremely helpful with information about two models we were looking at, which helped us decide on which one to buy.

Reply from Richer Sounds - Preston
Knowledgable Staff
As per usual, the staff in Preston we're knowledgable and sold me what was the best tv for my needs.
I went to buy the LG G5 but left with the LG C5 as it was more suitable for what i needed and saved me over £800.

Reply from Richer Sounds - Preston
The assistant manager was very helpful
The assistant manager was very helpful, knew the products

Reply from Richer Sounds - Preston
Great service with expert knowledge.
Great service with expert knowledge.
I explained what I wanted, got some good recommendations from Matt in Preston. My choice was set up in the listening room and there was no pressure to decide quickly.

Reply from Richer Sounds - Preston
Excellent knowledgeable service
Excellent knowledgeable service. Tv arrived as promised. All good.

Reply from Richer Sounds - Preston

Reply from Richer Sounds - Preston
These guys in Preston really go above &…
These guys in Preston really go above & beyond with great knowledge & advice extremely helpful & nothing is to much to ask with the guys in the shop I’ll definitely be using them in the future & would highly recommend them to anyone

Reply from Richer Sounds - Preston
Expert advise in chosing the right TV
Expert advise in chosing the right TV
For my room.
Very helpful and fast delivery.

Reply from Richer Sounds - Preston
Cannot improve on the best.
Over the years we have always purchased our TV's from you. Richer Sounds give excellent service with good after sales service.
Excellent delivery service too keeping us up to date with delivery time.

Reply from Richer Sounds - Preston
Attentive staff always looking to help…
Attentive staff always looking to help you with getting the right equipment and at a good price.
My first place of call when it comes to buying AV equipment

Reply from Richer Sounds - Preston
Great service
Great service. The manager came out to give us advice on the surround sound system and provided different options to suit our budget. Also recommended an all in on one soundbar that was in the clearance for another room, and it is great too. Staff and service were excellent overall, and the cinema system was delivered on time. It's now set up and is working really well. A huge improvement on what was there before.

Reply from Richer Sounds - Preston
Helpful staff in store which made our…
Helpful staff in store which made our subsequent order via phone through the store really straightforward

Reply from Richer Sounds - Preston
Brilliant advice & service
The staff couldn’t have been more helpful. James gave us great advice on choosing the best sound system, set it up for us to experience and even drew us a wiring diagram to help us set it up at home. He even tested our old record player for us. Superb advice and customer service. Thank you!

Reply from Richer Sounds - Preston
Absolutely the best
After experiencing Richer Sounds sales expertise on our last purchase, when we needed a TV for my elderly mum, I knew there was nowhere else to go for the best sales service and advice than Richer Sounds Preston. Their knowledge, advice, before & after sales service and their genuine wish for a positive customer experience is refreshingly different from experiences in other larger mainstream stores. Pay Richer Sounds a visit….. you won’t be disappointed.

Reply from Richer Sounds - Preston
Helpful and knowledgeable staff
I visited the Preston shop and appreciated seeing actual TVs and the help offered by Matt. Speedy delivery when I ordered online.
Thanks

Reply from Richer Sounds - Preston
wide choice
wide choice and price range. Found just what I was looking for. Delivery was fast. Would recommend A+

Reply from Richer Sounds - Preston
Attention to detail and ensuring they…
Attention to detail and ensuring they understand the Customer’s requirements.

Reply from Richer Sounds - Preston
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