Richer Sounds - Websales Reviews 

22,148
•
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB

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Rated 5 out of 5 stars

A great price, very quick delivery & a 6 year warranty. Add to that the fact that the Haier TV not only synced with our other TV's but also with our Phillips Hue lighting system, which we have install... See more

Company replied

Rated 5 out of 5 stars

No brainer for me - best price, quality Sony tv. Slight negative having delivery charge for named day but delivery on time, rang hour before arriving. All round great services thank you very much an... See more

Company replied

Rated 5 out of 5 stars

We bought our Hisense 100” TV from Richer Sounds and cannot fault the whole process. Not only were the prices more than reasonable at nearly £1000 cheaper than Amazon, the customer service was exc... See more

Company replied

Rated 5 out of 5 stars

I've used Richer Sounds a good few times down the years for hifi separates and accessories, starting way back in the 80s. I've bought from their store in my hometown of Stockport, bought from t... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

22K reviews

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4.9

All reviews

(22,148)

24,500 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service

Reliable service, arrived before the estimated. Ordered a projector on a Sunday it arrived Monday morning. They have a wide range of products at great value.

October 11, 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery! Surprisingly, DPD delivered the subwoofer a day earlier than the date I paid to select.

October 9, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Item does what is says in the box

Item does what is says in the box. Delivery was prompt. Can't fault it.

October 9, 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great experience

Excellent price, delivered ahead of schedule

October 9, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Simply the best full stop

Simply the best full stop. That's all I need to say.

October 8, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Delivery team were excellent

Delivery team were excellent. Arrived on date agreed - and within advised time window.

Original order process was simple via website. Good clear communication.

October 15, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Not the cheapest, but the best!

Good price, clear expectations on delivery, well communicated.

October 9, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

The product was fantastic

The product was fantastic. Delivery ok. Package was a bit squished. But in a good state inside.
Just a quick edit.
I didn't think a stylus and cartridge upgade could make such a difference. Overall sound is much cleaner, really punchy sub-bass. The piezo tweeter goes to another level. Rear speakers come alive as well.
Really pleased.

October 9, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

TV was great value and perfect for a bedroom.

TV was great value and perfect for a TV in the bedroom. Easy to set up and I am really pleased with it. Six year warranty for 32" TV @ £150. Don't expect 5K picture but no complaints from me...

October 8, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service and arrived earlier than I expected

Bought a TCL TV. Very pleased with it, considering it was refurbished, it was well packaged as if it was new. The only indicator of its refurbishment was a small scuff on the stand. Well worth the money I paid for it. The turnaround time was quick from order to delivery and the delivery company were efficient and professional delivering to the house.

October 8, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent Service as it always has been

Yet again Richer Sounds proves again why they are so good.
After days of going through the vast array of Amps and Receivers, I decided on the Onkyo Muse 50, they had the item I required and dispatched it straight away. Excellent service from them as always.

October 6, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

The item was delivered to me on time…

The item was delivered to me on time and in perfect condition. I really appreciate the excellent service from Richer Sounds. I would highly recommend it to anyone who wants to make purchase of HiFi equipment.

October 8, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 3 out of 5 stars

Ruark R1s

Ruark R1s. Package delivered in its retail packaging with the postage stickers attached.
Appalling! Had this been ordered as a gift it would have been sent back. I would not order anything from you again for delivery.

October 8, 2026
Rated 5 out of 5 stars

No brainer for me

No brainer for me - best price, quality Sony tv. Slight negative having delivery charge for named day but delivery on time, rang hour before arriving.
All round great services thank you very much and would highly recommend.

October 7, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent after sales service

I can always rely on Richer Sounds excellent after sales service. Having spent quite a considerable amount of money with them recently, they always help out if I am not satisfied with a product.

October 8, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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