I ordered a 43 inch Samsung OLED TV which worked fine for the first couple weeks but then the screen stopped working suddenly, and the TV became faulty. I called up customer service and explained my s... See more
Company replied
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I ordered a 43 inch Samsung OLED TV which worked fine for the first couple weeks but then the screen stopped working suddenly, and the TV became faulty. I called up customer service and explained my s... See more
Company replied
Great first experience at richer sounds . I will be back in future . Easy to order cheapest place i could find anywhere online and along with the 6 year guarantee was a no brainer to be honest . Deli... See more
Company replied
Ease of ordering. Product wasn't in stock at the time but I was kept updated via email of the likely date for delivery. As it happens the product was delivered earlier than anticipated which was a ple... See more
Company replied
The Ruark R1R has replaced a failing Roberts radio and has proved to be an excellent purchase, ideal for listening in the kitchen. Setting the preset stations required consulting the downloadable Us... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
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Great website and easy ordering process.
My headphones arrived in 48 hours using 'standard' delivery - excellent service.
The phones are great too - have ordered before. Good value as well!
Good product with very quick delivery and excellent communication throughout the process.
I ordered a 43 inch Samsung OLED TV which worked fine for the first couple weeks but then the screen stopped working suddenly, and the TV became faulty. I called up customer service and explained my situation and they instantly agreed to send me a new TV of the same model, and to arrange a collection of the faulty tv within a week. All went well and I’ve never had customer service like this from anywhere else before, so I’ll definitely be telling more people about this store.

Reply from Richer Sounds - Websales
The staff are friendly and helpful and thoughtful, online system to buy is really brilliant , and all the goods I have bought are first class ☺️☺️

Reply from Richer Sounds - Websales
Product as described, fast reliable service, good to deal with will definitely buy from Richer sounds again.

Reply from Richer Sounds - Websales
Cannot speak more highly of the Customer Service. Product damaged in transit was replaced with no issues. Very impressed. Have purchased from them in the past and am happy to do so again.

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
Always a fast and efficient process. Products are competitively priced.

Reply from Richer Sounds - Websales
Great first experience at richer sounds . I will be back in future . Easy to order cheapest place i could find anywhere online and along with the 6 year guarantee was a no brainer to be honest . Delivery was excellent also the guys arrived exactly when they said they would and was placed on to the room of my choice .

Reply from Richer Sounds - Websales
Excellent product at a great price, delivered with no problems and on time, an all round efficient shopping experience.

Reply from Richer Sounds - Websales
Very good service from Richer Sounds.
Easy to order, speedy delivery.

Reply from Richer Sounds - Websales
I was recommended by a friend regarding your company. I have been really impressed by the shopping experience. The ease of the website is brilliant the products are really good and the prices are really fantastic better than any one else for the the same product. Customer service is also outstanding and communication was tremendous. Then delivery was truly amazing, arrived early with regular communication the company used really complicated the whole experience as they were also superb. I will recommend you to friends and family truly a Five Star experience. Thank you Tom *****

Reply from Richer Sounds - Websales
Absolutely fantastic service! From ordering to delivery, this was the smoothest experience I’ve had when ordering AV equipment. While the competitive prices and 6-year warranty drew me in initially, the rest of the experience - fast and careful delivery and fantastic customer support options - has completely made up my mind. Richer Sounds has earned another customer for life - they’ll be my go-to for AV gear in the future!

Reply from Richer Sounds - Websales
Excellent service from start to finish! ( best price I could find for 32” Smart TV ) arrived within 48 hours! Thank you Richer Sounds 👍🏴

Reply from Richer Sounds - Websales
The TV is brilliant was a great price and delivery was prompt. The delivery men were also cheerful, helpful and courteous.

Reply from Richer Sounds - Websales
Value for money exçellent. Service was excellent.Will recommend this company no problem.

Reply from Richer Sounds - Websales
Clear process for ordering on line with options for delivery.

Reply from Richer Sounds - Websales
Received product in two days with standard delivery.
Product itself great,Wiim is a really game changer for affordable price.
Thanks.

Reply from Richer Sounds - Websales
Smooth buying experience from start to end with Richer Sounds. I have always been an LG TV fan anyway so knew what I was getting and this particular purchase has been great and money well spent.

Reply from Richer Sounds - Websales
As with all previous purchases it was simple to select and order.
Delivery was quick.

Reply from Richer Sounds - Websales
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