Richer Sounds - Websales Reviews 

21,538
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

I ordered a 43 inch Samsung OLED TV which worked fine for the first couple weeks but then the screen stopped working suddenly, and the TV became faulty. I called up customer service and explained my s... See more

Company replied

Rated 5 out of 5 stars

Great first experience at richer sounds . I will be back in future . Easy to order cheapest place i could find anywhere online and along with the 6 year guarantee was a no brainer to be honest . Deli... See more

Company replied

Rated 5 out of 5 stars

Ease of ordering. Product wasn't in stock at the time but I was kept updated via email of the likely date for delivery. As it happens the product was delivered earlier than anticipated which was a ple... See more

Company replied

Rated 5 out of 5 stars

The Ruark R1R has replaced a failing Roberts radio and has proved to be an excellent purchase, ideal for listening in the kitchen. Setting the preset stations required consulting the downloadable Us... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

22K reviews

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4.9

All reviews

(21,538)

25,118 reviews in the last 12 months

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Rated 5 out of 5 stars

Faulty TV replaced

I ordered a 43 inch Samsung OLED TV which worked fine for the first couple weeks but then the screen stopped working suddenly, and the TV became faulty. I called up customer service and explained my situation and they instantly agreed to send me a new TV of the same model, and to arrange a collection of the faulty tv within a week. All went well and I’ve never had customer service like this from anywhere else before, so I’ll definitely be telling more people about this store.

August 14, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Scorpio

The staff are friendly and helpful and thoughtful, online system to buy is really brilliant , and all the goods I have bought are first class ☺️☺️

August 22, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Product as described

Product as described, fast reliable service, good to deal with will definitely buy from Richer sounds again.

August 18, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Fantastic Customer service

Cannot speak more highly of the Customer Service. Product damaged in transit was replaced with no issues. Very impressed. Have purchased from them in the past and am happy to do so again.

August 21, 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Always a fast and efficient process

Always a fast and efficient process. Products are competitively priced.

August 20, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great first experience at richer sounds…

Great first experience at richer sounds . I will be back in future . Easy to order cheapest place i could find anywhere online and along with the 6 year guarantee was a no brainer to be honest . Delivery was excellent also the guys arrived exactly when they said they would and was placed on to the room of my choice .

August 21, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent product at a great price

Excellent product at a great price, delivered with no problems and on time, an all round efficient shopping experience.

August 21, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

An amazing shopping experience. Exceptional company.

I was recommended by a friend regarding your company. I have been really impressed by the shopping experience. The ease of the website is brilliant the products are really good and the prices are really fantastic better than any one else for the the same product. Customer service is also outstanding and communication was tremendous. Then delivery was truly amazing, arrived early with regular communication the company used really complicated the whole experience as they were also superb. I will recommend you to friends and family truly a Five Star experience. Thank you Tom *****

August 21, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! From ordering to delivery, this was the smoothest experience I’ve had when ordering AV equipment. While the competitive prices and 6-year warranty drew me in initially, the rest of the experience - fast and careful delivery and fantastic customer support options - has completely made up my mind. Richer Sounds has earned another customer for life - they’ll be my go-to for AV gear in the future!

August 21, 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! ( best price I could find for 32” Smart TV ) arrived within 48 hours! Thank you Richer Sounds 👍🏴󠁧󠁢󠁷󠁬󠁳󠁿

August 20, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Fab TV at a great price…

The TV is brilliant was a great price and delivery was prompt. The delivery men were also cheerful, helpful and courteous.

August 21, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Value for money exçellent

Value for money exçellent. Service was excellent.Will recommend this company no problem.

August 20, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

First impressions count.

Clear process for ordering on line with options for delivery.

August 21, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Received product in two days with…

Received product in two days with standard delivery.
Product itself great,Wiim is a really game changer for affordable price.
Thanks.

August 20, 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great LG TV for the price

Smooth buying experience from start to end with Richer Sounds. I have always been an LG TV fan anyway so knew what I was getting and this particular purchase has been great and money well spent.

August 20, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

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