Richer Sounds - Websales Reviews 

20,878
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

I discussed the issue with your support team yesterday afternoon ( wednesday) We reached a conclusion after much attention from your team and a product swap was arranged I can happily respo... See more

Company replied

Rated 5 out of 5 stars

Tell you what, the whole experience from phoning to find out about an older model TV that wasn't on your website to unpacking the set and turning on couldn't, i don't think, have been better - unles... See more

Company replied

Rated 5 out of 5 stars

The whole on line process was seamless. Delivery date, was well with-in time stated. The six year guarantee, put Richer Sounds ahead of alternative retailers, its a No Brainer. John H Edinburgh

Rated 5 out of 5 stars

Fantastic product at a very competitive price. The VIP scheme, at no extra charge qualified me for an extra discount plus extended guarantee. Delivered on time. Also great customer service. Great jo... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

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4.9

All reviews

(20,878)

23,773 reviews in the last 12 months

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Rated 5 out of 5 stars

Good price and delivery options

Good price and quality of product. It is exactly as described and arrived safely at the promised time. I particularly appreciated the delivery options available.

July 2, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

Tunbridge Wells branch

Went to the Tunbridge Wells branch. Great advice, excellent service, prompt delivery. Highly recommended. also had excellent service from the Web orders side of things.

July 2, 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I discussed the issue wsa big pat on the back and thamk youith your support…

I discussed the issue with your support team yesterday afternoon ( wednesday)
We reached a conclusion after much attention from your team and a product swap was arranged

I can happily respond that the nee item arrived this morning.
Thank you first to your team steve
Who specifically did not put me on hold but spoke to sales on my behalf and was very helpful and accommodating

So full.msrks all round
Steve bis

July 6, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent as always

Excellent as always & will continue to purchase into the future

April 10, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 4 out of 5 stars

Ordering was straight forward

Ordering was straight forward, delivery was good and was kept up to date regularly. Only small thing the remote feels cheap and nasty however the tv looks good and not had any issues yet.

July 2, 2026
Rated 5 out of 5 stars

First class service

Easy to place order, quick delivery and the six year warranty is unbeatable - highly recommended

July 2, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

The price was very competitive

The price was very competitive, ordering was simple and free quick delivery for an item that I wanted. What more can you ask?
Thank you.

July 2, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

Whenever I look for anything hi-fi…

Whenever I look for anything hi-fi related I always have a good look around for a good deal etc. Why is it then I nearly always come back to Richer Sounds. Easy. They are simply the best. Can't beat them in price and always have a good choice of options. In this case I need a new stylus for my Project Evo deck. I found what I wanted easily and ordered it. I opted for the free delivery, a few working days. Guess what, it came next day. Outstanding again from Richer Sounds.

June 29, 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great value and reliable …

I’ve purchased from Richer Sounds several times now as their prices are the best available and they can be relied upon to deliver quickly. Overall they are a company that you can rely upon.

July 1, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great range and service.

Reconditioning an old Technics SL230 turntable and ordered a new cartridge to replace the damaged one on the turntable.
Arrived very quickly and the turntable is now fully functioning and back to playing my LP collection!

July 2, 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent service provided by Richer…

Excellent service provided by Richer Sounds. Absolutely over the moon with my Cambridge Audio Evo One. Arrived the day after ordering. Will definitely be using again soon.

July 1, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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