The Ruark R1R has replaced a failing Roberts radio and has proved to be an excellent purchase, ideal for listening in the kitchen. Setting the preset stations required consulting the downloadable Us... See more
Company replied
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The Ruark R1R has replaced a failing Roberts radio and has proved to be an excellent purchase, ideal for listening in the kitchen. Setting the preset stations required consulting the downloadable Us... See more
Company replied
Good price, prompt delivery, well packaged. Did a web search and this item had good reviews. It was same price or cheaper than other retailers. Because of positive experiences previously (both i... See more
I’m always willing to offer feedback for Richer Sounds. I’ve been a customer for years and they consistently provide quality products, advice and service. I’ve recently made some changes to my AV se... See more
I've shopped at the Sheffield branch previously and it's a good place but this time I went online and used the next day delivery service which was also very good. I replaced my ageing cassette deck wi... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
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Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
Very competitive pricing and an extra 12 months warranty which gives peace of mind
Truly helpful staff making the purchase and delivery run smoothly
A service second to none

Reply from Richer Sounds - Websales
A great product at a great price and delivered very quickly 10/10

Reply from Richer Sounds - Websales
Very quicky delivered and pleased with my wireless headphones, quite alot of settings as only had cable headphones before. Slight issue not getting a £10 discount at the online check out, typical me ordering late night on a weekend. But my email about that to the sales team was swiftly answered on Mon and referred on to the post sales team to organise the promised discount. So was all sorted.
I purchased a portable CD player with bluetooth so that I can still listen to CDs in our car. Having previously bought a very cheap similar item (£30 online) that failed within a few weeks of purchase I then saw a reader's review of the item that I have now purchased in a tech magazine. Significantly more expensive than the cheap turd that it replaced, this bit of kit was available for the same price at Richer Sounds as it is on Amazon. I only buy from the latter as a last resort because I do not wish to help them, Elon and their ilk to own the world. Knowing of Richer Sounds, and that they also have "bricks and mortar" stores I was happy to buy from them. The website was easy to navigate and ordering straightforward. The item arrived promptly, suitably but not over-packaged. It works as expected, although I cannot yet attest to its longevity. Overall it seems to have been a satisfying experience.

Reply from Richer Sounds - Websales
Having decided to change my television I visited the R/S website to see what was available and decided on a LG OLED48G6.
After price matching with other outlets I found that the R/S deal was far cheaper in price and the 6 year guarantee was included in the price giving me a saving of 20%.
Delivery was on time and without issue and the installation costs reasonable although I did a DIY install myself.
Keep up the good work R/S very impressed.

Reply from Richer Sounds - Websales
Richer Sounds met all my expectations, as usual. The online product description was accurate and comprehensive. Online ordering was simple, and product cost unbeatable, plus free delivery. The product was delivered ahead of schedule and in pristine condition. I wish all retail businesses were so reliable.

Reply from Richer Sounds - Websales
Excellent service. I placed my order and was continually update and the speaker was delivered within days, would shop with Richer again.

Reply from Richer Sounds - Websales
I was able to receive my TV the next day which was a Saturday.

Reply from Richer Sounds - Websales
Wise range of quality products to choose from. Reasonable prices, easy online oredering and quick delivery. Very satisfied, would recommend,

Reply from Richer Sounds - Websales
The best customer service I have experienced from any retailer. I bought the WiiM Pro streaming device, but there was a hardware issue. I phoned up and was immediately put through to someone who was familiar with the product and knew that the error indicated a hardware failure. He was able to arrange a replacement delivered in two days when the failed device was also collected.

Reply from Richer Sounds - Websales
Very quick delivery of our TV and soundbar, also used the installation team, and was very impressed with the speed, cleanliness and service from them. Have to admit normally buy our TV’s from John Lewis, but the price, and service was 1st class.

Reply from Richer Sounds - Websales
When i placed my order the company was very helpful. The delivery drivers were very informative and kept in touch to confirm delivery.

Reply from Richer Sounds - Websales
Simple and easy to use website ordering my item was very easy good job as far as I’m concerned xxxxx stars from this happy customer.

Reply from Richer Sounds - Websales
Bought an amp, turntable and speakers for grandchild. She was keen on vinyl so it was an early Christmas present. Came very fast and when set up works really well. She was ecstatic.

Reply from Richer Sounds - Websales
Item arrived the next day, pristine, and very good price. Received roughly a thousand emails asking me to rate my experience, by which time I'd forgotten what I had bought and had to search my own receipts to figure it out.

Reply from Richer Sounds - Websales
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