After not so great experiences with other electronics and music gear retailers - shop and online - what a refreshing change to deal with a company which just works and puts the customer first. Very fa... See more
Company replied
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After not so great experiences with other electronics and music gear retailers - shop and online - what a refreshing change to deal with a company which just works and puts the customer first. Very fa... See more
Company replied
Customer Service Agent: above-and-beyond great service. I ordered an LG TV but only noticed the day before delivery that it was the wrong model; it was for a wall, not a stand. The agent not only... See more
Rapid delivery of the purchased item. Absolutely no fuss whatsoever. Easy enough website to navigate and order. With luck, I will never need to find out how good their warranty/repair services are (I... See more
Having decided to change my television I visited the R/S website to see what was available and decided on a LG OLED48G6. After price matching with other outlets I found that the R/S deal was f... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
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Very quicky delivered and pleased with my wireless headphones, quite alot of settings as only had cable headphones before. Slight issue not getting a £10 discount at the online check out, typical me ordering late night on a weekend. But my email about that to the sales team was swiftly answered on Mon and referred on to the post sales team to organise the promised discount. So was all sorted.
I purchased a portable CD player with bluetooth so that I can still listen to CDs in our car. Having previously bought a very cheap similar item (£30 online) that failed within a few weeks of purchase I then saw a reader's review of the item that I have now purchased in a tech magazine. Significantly more expensive than the cheap turd that it replaced, this bit of kit was available for the same price at Richer Sounds as it is on Amazon. I only buy from the latter as a last resort because I do not wish to help them, Elon and their ilk to own the world. Knowing of Richer Sounds, and that they also have "bricks and mortar" stores I was happy to buy from them. The website was easy to navigate and ordering straightforward. The item arrived promptly, suitably but not over-packaged. It works as expected, although I cannot yet attest to its longevity. Overall it seems to have been a satisfying experience.

Reply from Richer Sounds - Websales
Having decided to change my television I visited the R/S website to see what was available and decided on a LG OLED48G6.
After price matching with other outlets I found that the R/S deal was far cheaper in price and the 6 year guarantee was included in the price giving me a saving of 20%.
Delivery was on time and without issue and the installation costs reasonable although I did a DIY install myself.
Keep up the good work R/S very impressed.

Reply from Richer Sounds - Websales
Richer Sounds met all my expectations, as usual. The online product description was accurate and comprehensive. Online ordering was simple, and product cost unbeatable, plus free delivery. The product was delivered ahead of schedule and in pristine condition. I wish all retail businesses were so reliable.

Reply from Richer Sounds - Websales
Excellent service. I placed my order and was continually update and the speaker was delivered within days, would shop with Richer again.

Reply from Richer Sounds - Websales
I was able to receive my TV the next day which was a Saturday.

Reply from Richer Sounds - Websales
Wise range of quality products to choose from. Reasonable prices, easy online oredering and quick delivery. Very satisfied, would recommend,

Reply from Richer Sounds - Websales
The best customer service I have experienced from any retailer. I bought the WiiM Pro streaming device, but there was a hardware issue. I phoned up and was immediately put through to someone who was familiar with the product and knew that the error indicated a hardware failure. He was able to arrange a replacement delivered in two days when the failed device was also collected.

Reply from Richer Sounds - Websales
Very quick delivery of our TV and soundbar, also used the installation team, and was very impressed with the speed, cleanliness and service from them. Have to admit normally buy our TV’s from John Lewis, but the price, and service was 1st class.

Reply from Richer Sounds - Websales
When i placed my order the company was very helpful. The delivery drivers were very informative and kept in touch to confirm delivery.

Reply from Richer Sounds - Websales
Simple and easy to use website ordering my item was very easy good job as far as I’m concerned xxxxx stars from this happy customer.

Reply from Richer Sounds - Websales
Bought an amp, turntable and speakers for grandchild. She was keen on vinyl so it was an early Christmas present. Came very fast and when set up works really well. She was ecstatic.

Reply from Richer Sounds - Websales
Item arrived the next day, pristine, and very good price. Received roughly a thousand emails asking me to rate my experience, by which time I'd forgotten what I had bought and had to search my own receipts to figure it out.

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
Excellent service as usual. Everything on the website is good quality and competitively priced - just need to decide the most appropriate at a price I can afford. All items offered are of good quality. Whether on line or in shop it's a good experience. And I really like the business model which almost makes me want to buy stuff I don't need.

Reply from Richer Sounds - Websales
Items were well packed and arrived far sooner than I expected. All in all a great job. Richer sounds have always been a good experience. And so it continues.

Reply from Richer Sounds - Websales
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