The Ruark R1R has replaced a failing Roberts radio and has proved to be an excellent purchase, ideal for listening in the kitchen. Setting the preset stations required consulting the downloadable Us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good price, prompt delivery, well packaged. Did a web search and this item had good reviews. It was same price or cheaper than other retailers. Because of positive experiences previously (both i... See more
I’m always willing to offer feedback for Richer Sounds. I’ve been a customer for years and they consistently provide quality products, advice and service. I’ve recently made some changes to my AV se... See more
I've shopped at the Sheffield branch previously and it's a good place but this time I went online and used the next day delivery service which was also very good. I replaced my ageing cassette deck wi... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service once again my order…
Great service once again my order arrived next day thank you really happy with my new Sonos speaker thank you
August 10, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Always get great advice on products
Always get great advice on products. Quick delivery of orders.
August 10, 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Really great service
Really great service, ordered online on day one, delivered by DPD next day.
August 10, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
THE REASON IVE STARTED BUYING FROM…
THE REASON IVE STARTED BUYING FROM RICHERSOUNDS IS I WATCH A LOT OF YOU TUBE AND IVE SEEN A LOT OF REVEWS ON THERE AND RICHER SOUNDS ARE THOUGHT TO BE ONE OF THE BEST SHOPS IN UK FOR THERE AFTER CARE SERVICE AND THEY DO ALL THEY CAN TO HELP YOU OUT IF THERE IS A PROBLEM SO WITH THAT SORT OF SERVICE WHY WOULD YOU GO ANY WERE ELS AND THEY GIVE A LONG GARANTE WITH THERE PRODUCS
August 10, 2026
Reply from Richer Sounds - Websales
Hi Andy,
Many thanks for your review. I will have a colleague get in touch to make sure all is well.
Paddy Hall
Customer Service Deputy Manager
Richer Sounds
Easy to order best price I could find…
Easy to order best price I could find on the web plus a 6 year warranty.
August 10, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Ordered and delivered in 3 days, perfect......
Ordered item and within 3 days delivered.
Fantastic radio / speaker
August 10, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Buying from Richer Sounds is always a…
Buying from Richer Sounds is always a good experience! Great price on the headphones I bought (as always!), free postage and quick delivery...what more do you need? And the headphones are fab too!
August 5, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Sound experience
The price was comparable or better than other outlets. Having the option of different payment options is good, but when mine was created twice was slightly distressing but give Richer Sounds their due this was sorted out very quickly 😀 (still don't know if they caused the problem or I did.)
When all is done the turntable and speaker have been in regular use and sound great.
August 10, 2026
Great service
Great service and a price way lower than any of the competitors. Friendly delivery guys too! Will definitely use again
June 30, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The Hifi bundles were great
The Hifi bundles were great. It took the legwork out of getting a good system together for someone who isn't already "in the know". Excellent delivery experience. The courier was precise and communicative.
Very happy overall.
August 10, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Super fast delivery
After not so great experiences with other electronics and music gear retailers - shop and online - what a refreshing change to deal with a company which just works and puts the customer first. Very fast delivery and a 2 year guarantee as standard. Richer Sounds will be my first port of call from now on rather than the South American river place. Thanks !
August 10, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Excellent service as always
Excellent service as always.
Richer Sounds had the best price for what I was looking for. And it was delivered within 48 hours which was a bonus.
August 9, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Delivered in less than 24 hours
Delivered in less than 24 hours
Great service and great price
July 30, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.