After not so great experiences with other electronics and music gear retailers - shop and online - what a refreshing change to deal with a company which just works and puts the customer first. Very fa... See more
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Having decided to change my television I visited the R/S website to see what was available and decided on a LG OLED48G6. After price matching with other outlets I found that the R/S deal was f... See more
Company replied
As always Richer Sounds are brilliant. From ordering online and using the VIP club to communications and delivery feeling like a personal service. Delivery was super fast too Always use RS u... See more
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Excellent service as usual. Everything on the website is good quality and competitively priced - just need to decide the most appropriate at a price I can afford. All items offered are of good quali... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
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Very quick delivery of our TV and…
Very quick delivery of our TV and soundbar, also used the installation team, and was very impressed with the speed, cleanliness and service from them. Have to admit normally buy our TV’s from John Lewis, but the price, and service was 1st class.
August 7, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
When i placed my order the company was…
When i placed my order the company was very helpful. The delivery drivers were very informative and kept in touch to confirm delivery.
August 7, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Simple and easy to use website ordering…
Simple and easy to use website ordering my item was very easy good job as far as I’m concerned xxxxx stars from this happy customer.
August 7, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Bought a system
Bought an amp, turntable and speakers for grandchild. She was keen on vinyl so it was an early Christmas present. Came very fast and when set up works really well. She was ecstatic.
August 7, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Quickly ordered and delivered,good price
August 7, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Item arrived the next day
Item arrived the next day, pristine, and very good price. Received roughly a thousand emails asking me to rate my experience, by which time I'd forgotten what I had bought and had to search my own receipts to figure it out.
August 7, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Excellent service as usual
Excellent service as usual. Everything on the website is good quality and competitively priced - just need to decide the most appropriate at a price I can afford. All items offered are of good quality. Whether on line or in shop it's a good experience. And I really like the business model which almost makes me want to buy stuff I don't need.
August 5, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Items were well packed and arrived far…
Items were well packed and arrived far sooner than I expected. All in all a great job. Richer sounds have always been a good experience. And so it continues.
August 6, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Clear communication
Clear communication, delivered on time. Product itself was at a fair price.
August 6, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
The service is excellent
Very easy to order the TV online. The price was on par with the lowest prices online. The free 6 yr warrenty is excellent value for peace of mind. Communication was good. The TV arrived on the day specified.
August 5, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Great TV and value for money
Great TV and value for money. Slight hiccup with collection of the old TV but the team sorted it. Nice to get a call from the store manager also. Will carry on buying my TVs from here in the future
July 27, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Although I had to return the item.I…
Although I had to return the item.I returned it to your Preston,branch.
What a charming gentleman that received me at the counter.very polite,and could not do enough for me.makes a nice change ,from what you usually get in shops nowadays.Thank again
Mr William Yates
August 3, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
I chose Richer Sounds for the purchase…
I chose Richer Sounds for the purchase of a new TV as the price was competitive. When you include a six years warranty and next day delivery at £9.99 it was easy decision to go with Richer Sounds.
August 5, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Straight forward process and delivery…
Straight forward process and delivery was on time.
November 21, 2025
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Almost perfect.
Everything was brilliant. The only fly in the ointment was that the box was damaged. Initially I thought that was all but, on further examination, the stylus seems to be ‘off-centre’. I don’t know whether it matters and the set-up seems to work fine.
August 6, 2026
Reply from Richer Sounds - Websales
Thank you for the feedback and for taking the time to leave us a positive review.
Our apologies that the box arrived in this condition and there is potentially some damage to the unit. We have asked our team to contact you in regards to this issue so that we can ensure this matter is resolved to your satisfaction.
The Customer Experience team
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Always Excellent
Always Excellent. First class response delivery & prices. Never go anywhere else.
Highly recommended,
August 6, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
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