After not so great experiences with other electronics and music gear retailers - shop and online - what a refreshing change to deal with a company which just works and puts the customer first. Very fa... See more
Company replied
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After not so great experiences with other electronics and music gear retailers - shop and online - what a refreshing change to deal with a company which just works and puts the customer first. Very fa... See more
Company replied
Customer Service Agent: above-and-beyond great service. I ordered an LG TV but only noticed the day before delivery that it was the wrong model; it was for a wall, not a stand. The agent not only... See more
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Ordered a new TV from Richer Sounds - great communication, letting me know when the TV would be delivered - up-dated regularly. Guys who delivered it were very good. Also got a 6 year warranty!
Company replied
Rapid delivery of the purchased item. Absolutely no fuss whatsoever. Easy enough website to navigate and order. With luck, I will never need to find out how good their warranty/repair services are (I... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
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After not so great experiences with other electronics and music gear retailers - shop and online - what a refreshing change to deal with a company which just works and puts the customer first. Very fast delivery and a 2 year guarantee as standard. Richer Sounds will be my first port of call from now on rather than the South American river place. Thanks !

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
Excellent service as always.
Richer Sounds had the best price for what I was looking for. And it was delivered within 48 hours which was a bonus.

Reply from Richer Sounds - Websales
Delivered in less than 24 hours
Great service and great price

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
Very competitive pricing and an extra 12 months warranty which gives peace of mind
Truly helpful staff making the purchase and delivery run smoothly
A service second to none

Reply from Richer Sounds - Websales
A great product at a great price and delivered very quickly 10/10

Reply from Richer Sounds - Websales
Very quicky delivered and pleased with my wireless headphones, quite alot of settings as only had cable headphones before. Slight issue not getting a £10 discount at the online check out, typical me ordering late night on a weekend. But my email about that to the sales team was swiftly answered on Mon and referred on to the post sales team to organise the promised discount. So was all sorted.
I purchased a portable CD player with bluetooth so that I can still listen to CDs in our car. Having previously bought a very cheap similar item (£30 online) that failed within a few weeks of purchase I then saw a reader's review of the item that I have now purchased in a tech magazine. Significantly more expensive than the cheap turd that it replaced, this bit of kit was available for the same price at Richer Sounds as it is on Amazon. I only buy from the latter as a last resort because I do not wish to help them, Elon and their ilk to own the world. Knowing of Richer Sounds, and that they also have "bricks and mortar" stores I was happy to buy from them. The website was easy to navigate and ordering straightforward. The item arrived promptly, suitably but not over-packaged. It works as expected, although I cannot yet attest to its longevity. Overall it seems to have been a satisfying experience.

Reply from Richer Sounds - Websales
Having decided to change my television I visited the R/S website to see what was available and decided on a LG OLED48G6.
After price matching with other outlets I found that the R/S deal was far cheaper in price and the 6 year guarantee was included in the price giving me a saving of 20%.
Delivery was on time and without issue and the installation costs reasonable although I did a DIY install myself.
Keep up the good work R/S very impressed.

Reply from Richer Sounds - Websales
Richer Sounds met all my expectations, as usual. The online product description was accurate and comprehensive. Online ordering was simple, and product cost unbeatable, plus free delivery. The product was delivered ahead of schedule and in pristine condition. I wish all retail businesses were so reliable.

Reply from Richer Sounds - Websales
Excellent service. I placed my order and was continually update and the speaker was delivered within days, would shop with Richer again.

Reply from Richer Sounds - Websales
I was able to receive my TV the next day which was a Saturday.

Reply from Richer Sounds - Websales
Wise range of quality products to choose from. Reasonable prices, easy online oredering and quick delivery. Very satisfied, would recommend,

Reply from Richer Sounds - Websales
The best customer service I have experienced from any retailer. I bought the WiiM Pro streaming device, but there was a hardware issue. I phoned up and was immediately put through to someone who was familiar with the product and knew that the error indicated a hardware failure. He was able to arrange a replacement delivered in two days when the failed device was also collected.

Reply from Richer Sounds - Websales
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