The Ruark R1R has replaced a failing Roberts radio and has proved to be an excellent purchase, ideal for listening in the kitchen. Setting the preset stations required consulting the downloadable Us... See more
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Good price, prompt delivery, well packaged. Did a web search and this item had good reviews. It was same price or cheaper than other retailers. Because of positive experiences previously (both i... See more
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Found the tv we wanted at a cheaper price than elsewhere, order came when stated and delivered promptly. Had a problem connecting it to our wifi so contacted Richer Sounds for help and they put me... See more
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I’m always willing to offer feedback for Richer Sounds. I’ve been a customer for years and they consistently provide quality products, advice and service. I’ve recently made some changes to my AV se... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
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The RicherSounds service I have come to expect
I ordered the radio online and it was exactly the product I wanted and at a competitive price. The delivery was prompt and efficient.
All together the sort of RicherSounds service I have come to expect. Thank you
July 27, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
No issues as always, great company
I default to Richer Sounds for the relevant products. No issues as always, just a great company, one of the few who still put effort in.
July 26, 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Unfortunately your delivery company BJS…
Unfortunately your delivery company BJS let you down. The delivery man asked to use my toilet when he had delivered the goods, he covered the floor and walls in water and made a terrible mess. I had to clean the bathroom afterwards. Trail of water and wet footprints across my hall way. I was excited to receive my new TV but this left a very unpleasant feeling.
The actual goods are great and love the new set up, but the delivery experience has left a bitter feeling.
NOTE: Richer sounds have immediately reacted to this review and made contact with me to apologies and to escalate the feedback with the 3rd party delivery company, who have breached policy. Things don’t always go right, that’s life, but Richer have responded well to the situation which I was happy with.
July 22, 2026
Reply from Richer Sounds - Websales
I was extremely concerned to read your comments and I'm so sorry that you had that experience, which has clearly let down what should be an enjoyable purchase.
This is unacceptable of course, and we are investigating urgently with the 3rd party contractor, and have made it abundantly clear in the meantime that the driving teams must adhere to our policy of never asking customers to use their facilities.
In the meantime, our customer service team will contact you directly with further apology and to put this right..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Great CD players for the price!
My Husband has quite a collection of CD's so we purchased a CD players for just under eighty pounds. Great sound from Richer Sounds and delighted with it.
July 31, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Great prices & fantastic products at a…
Great prices & fantastic products at a very good price. Well done.
July 31, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Product arrived quickly and works well
Product arrived quickly and works well. Does what I wanted it to.
July 31, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great Honest service about pricing and fast delivery
I purchased some Bowers and Wilkins headphones form Richer Sounds from their website. The delivery was very quick and the headphones themselves are great. The cost on their website and other providers changed a few weeks later and after an email they immediately refunded the difference just as their website suggested and with no fuss at all, just another quick email and it was done.
June 12, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
excellent service as always great…
excellent service as always great company to buy from
July 31, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very good service
Bought an Audio-Technica AT-LP120XUSB for a good price. It was delivered quickly in full working order. Pleased with the service thus far.
July 31, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Excellent!
Excellent all round! Ordered Friday received Saturday. The speaker is fantastic, love it!
July 31, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Great product and price
July 31, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Only had my new tv and sound bar a day
Only had my new tv and sound bar a day, but so far so good. Had a great discount as well.
July 31, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Absolutely Love it
Absolutely Love it, best headset I've ever had and I've tried them all
July 31, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
I LOVE 4K
Decided to retire my twenty year old panny plasma, it was only 720p. Moved to a 65 inch TCL c8k and the picture is insane.
July 30, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
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