The Ruark R1R has replaced a failing Roberts radio and has proved to be an excellent purchase, ideal for listening in the kitchen. Setting the preset stations required consulting the downloadable Us... See more
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Good price, prompt delivery, well packaged. Did a web search and this item had good reviews. It was same price or cheaper than other retailers. Because of positive experiences previously (both i... See more
I’m always willing to offer feedback for Richer Sounds. I’ve been a customer for years and they consistently provide quality products, advice and service. I’ve recently made some changes to my AV se... See more
I've shopped at the Sheffield branch previously and it's a good place but this time I went online and used the next day delivery service which was also very good. I replaced my ageing cassette deck wi... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
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their site was easy to navigate to…
their site was easy to navigate to exactly the item i wanted, the prices are always good and delivery was prompt with no worries i will keep using them for all my audio needs
August 4, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent Service
Manhattan Aero Freeview box. Ordered afternoon of 03/08/2026 and was delivered to me morning of 05/08/2026. Excellent service and Richer Sounds kept me informed of progress throughout. Also praise to DPD as courier.
August 4, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service.
August 4, 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The best products at the best prices
The best products at the best prices. Excellent knowledgeable advice. Fast reliable delivery.
July 29, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Great customer service
Flawless ordering and delivery. There was a problem with the TV once unpacked. Spoke with customer services who resolved immediately and ensured everything was sorted with minimal inconvenience. Absolutely spot on customer service and pleased customer.
August 3, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Quick Delivery of a 43" TV Online Purchase
I placed an order online on 1st Aug for a 43" TV for my bedroom after my old one had run its course.
I was expecting delivery on the 10th Aug., and, much to my delight, it was delivered on 4th.
Excellent. Not having to wait long for a replacement was great news.
It was well packaged and exactly as described.
Good service and great value.
August 4, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
So impressed with the ordering process…
So impressed with the ordering process and the speed in which it was delivered. Absolutely love my stereo the sound is amazing. Would definitely order again without a doubt x
August 4, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
A good experience purchasing audio kit…
A good experience purchasing audio kit from the website. Straightforward, competitive prices and quick delivery. Happy with purchase & will come again.
August 4, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Excellent-easy to navigate website
Excellent-easy to navigate website, smooth ordering process. Great communication on delivery. Makes life easy
August 3, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
It seems they care
Best price, and brilliant service. Even the logistics partner chosen seemed a step above. And a great TV of course.
August 3, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Brilliant Customer Service
Brilliant Customer Service - TV arrived damaged and was replaced within a few days. Courier company picked up damaged device and swapped it with a new device.
August 3, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Ordering online was easy and delivery…
Ordering online was easy and delivery was prompt.
July 28, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
As always great curated range of kit
As always great curated range of kit - just wanted some basic desktop monitor speakers with flattish response. These are perfect for the job and better than deserved for the price!
August 3, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Usual excellent service and delivery.
July 13, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
I paid for next day delivery for a…
I paid for next day delivery for a reason. I appreciate this was probably the fault of the courier but item didn't arrive for over 48 hours.
August 3, 2026
Reply from Richer Sounds - Websales
Thank you for your feedback, although I'm really sorry that your order did not arrive on the day you had paid for it to.
You’re right that the delay was caused by our delivery partner, DPD, for an unspecified reason. We will urgently investigate with them as to why this happened of course, and explain clearly that we don’t expect this type of hassle for our customers.
In the meantime, I will arrange for our team to contact you to arrange both a refund of the delivery charge and make sure the matter is completely resolved.
Hopefully you can see from the 98% of positive reviews on Trustpilot that experiences such as this are rare, although I'm sorry we let you down on this occasion.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent price, service and support
I have purchased 2 items from Richer sounds. Their service and customer support is excellent. They use a very good delivery service. Everything was as they said it would be. I called them to ask advice on a Soundbar, the advice was incredibly efficient, informative and correct. The prices of both items I bought were cheapest on the market.
August 3, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Always get great service from Richer…
Always get great service from Richer Sounds. Competitive price and quick delivery. Will always use them for AV stuff if I can.
August 3, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
very straight forward process
very straight forward process. VIP pricing a good discount against other retailers.
August 3, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
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