Richer Sounds - Websales Reviews 

21,432
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

The Ruark R1R has replaced a failing Roberts radio and has proved to be an excellent purchase, ideal for listening in the kitchen. Setting the preset stations required consulting the downloadable Us... See more

Company replied

Rated 5 out of 5 stars

Good price, prompt delivery, well packaged. Did a web search and this item had good reviews. It was same price or cheaper than other retailers. Because of positive experiences previously (both i... See more

Company replied

Rated 5 out of 5 stars

I’m always willing to offer feedback for Richer Sounds. I’ve been a customer for years and they consistently provide quality products, advice and service. I’ve recently made some changes to my AV se... See more

Company replied

Rated 5 out of 5 stars

We ordered our TV and soundbar from Richer Sounds(RS) as we had a bad experience with Curry’s and were told how RS were professional. We ordered on-line and financed it too and every single stage of t... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

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4.9

All reviews

(21,432)

24,628 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived very quickly. Very pleased with service

August 2, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Easy to order item required

Easy to order item required. Prompt next day delivery in the time spots given,regular email updates. Members of our family have purchased from Richer Sounds several times now. Very Happy with the service recieved.

August 5, 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent website

Excellent website, easy to navigate, always have what I require. Been using you guys for years, I bought all my HiFi separates from your Romford Branch in person back in 2018. All still perfect.

August 5, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

5* company

Amazing service and great prices, highly recommend.

August 5, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

Richer Sounds Beats The Competition

As always Richer Sounds go that extra mile on price and customer service. Pleased with purchase with great delivery communication from BJS the delivery partner they use. Very easy transaction 10 out of 10

August 3, 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Professional Service

Good buying experience via web and delivered on time as expected. Better than many others!

August 4, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Richer Sounds have always been and…

Richer Sounds have always been and continue to be a brilliant company. Excellent value, amazing warranty and great service.

August 4, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Exact TV we were after at the best…

Exact TV we were after at the best price we could find. Delivery was a few days earlier than expected which was a bonus. Excellent experience end to end.

August 4, 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Can't fault the service i purchased the…

Can't fault the service i purchased the samsung soundbar q990f with the voucher prize top tier kit i paid for next day delivery and arrived around 4pm
Well done on price and service thank you

August 3, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

their site was easy to navigate to…

their site was easy to navigate to exactly the item i wanted, the prices are always good and delivery was prompt with no worries i will keep using them for all my audio needs

August 4, 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent Service

Manhattan Aero Freeview box. Ordered afternoon of 03/08/2026 and was delivered to me morning of 05/08/2026. Excellent service and Richer Sounds kept me informed of progress throughout. Also praise to DPD as courier.

August 4, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The best products at the best prices

The best products at the best prices. Excellent knowledgeable advice. Fast reliable delivery.

July 29, 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great customer service

Flawless ordering and delivery. There was a problem with the TV once unpacked. Spoke with customer services who resolved immediately and ensured everything was sorted with minimal inconvenience. Absolutely spot on customer service and pleased customer.

August 3, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Quick Delivery of a 43" TV Online Purchase

I placed an order online on 1st Aug for a 43" TV for my bedroom after my old one had run its course.
I was expecting delivery on the 10th Aug., and, much to my delight, it was delivered on 4th.
Excellent. Not having to wait long for a replacement was great news.
It was well packaged and exactly as described.
Good service and great value.

August 4, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

So impressed with the ordering process…

So impressed with the ordering process and the speed in which it was delivered. Absolutely love my stereo the sound is amazing. Would definitely order again without a doubt x

August 4, 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

A good experience purchasing audio kit…

A good experience purchasing audio kit from the website. Straightforward, competitive prices and quick delivery. Happy with purchase & will come again.

August 4, 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent-easy to navigate website

Excellent-easy to navigate website, smooth ordering process. Great communication on delivery. Makes life easy

August 3, 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

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