The Ruark R1R has replaced a failing Roberts radio and has proved to be an excellent purchase, ideal for listening in the kitchen. Setting the preset stations required consulting the downloadable Us... See more
Company replied
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See what reviewers are saying
Good price, prompt delivery, well packaged. Did a web search and this item had good reviews. It was same price or cheaper than other retailers. Because of positive experiences previously (both i... See more
I’m always willing to offer feedback for Richer Sounds. I’ve been a customer for years and they consistently provide quality products, advice and service. I’ve recently made some changes to my AV se... See more
I've shopped at the Sheffield branch previously and it's a good place but this time I went online and used the next day delivery service which was also very good. I replaced my ageing cassette deck wi... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
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Always get great service from Richer…
Always get great service from Richer Sounds. Competitive price and quick delivery. Will always use them for AV stuff if I can.
August 3, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
very straight forward process
very straight forward process. VIP pricing a good discount against other retailers.
August 3, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Super company, super products
Amazing company; damn good customer service and their products speak for themselves.
August 3, 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Great product
Great product
Delivery people contacted before arriving
Delivery was within time slot
Very helpful put product in space I had made
August 3, 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Hisense 40"QLED TV
Ordering process was simple, but disappointed with the DPD Driver who was rude and drove away without informing us why our package was not delivered as we had paid additional fees for Saturday delivery.
Spoke with Ashley at Customer support who was very helpful and agreed to refund us the cost and arranged for the TV to be delivered on Monday.
The package arrived on time on Monday and the DPD driver was very polite and helpful and he apologised for the other driver.
Sadly the TV when opened was damaged screen and had to return it back to Richer SOunds.
July 31, 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Delivered as stated and price discount…
Delivered as stated and price discount one red good service very happy with service
August 3, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
From the initial product views to…
From the initial product views to placing an order was totally seamless. Updates straight away and exceptional customer service. Absolutely outstanding!!!
I will certainly be using this company again.
August 3, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Everything good apart from delivery you…
Everything good apart from delivery you had a week to deliver so i payed extra for a saturday delivery but wasnt expecting it to be deliverd so late in the day i no it might not be your fault but if your paying for a saturday it would have been nice for it to come at least before 12pm ,maybe you could make that possible for people who pay extra ,
August 3, 2026
Reply from Richer Sounds - Websales
Thanks for the feedback and for the positive rating. We are very sorry that your delivery timeslot was not totally satisfactory and will certainly bare this in mind for the future.
We hope you enjoy the new purchase!
The Customer Experience team
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds were very helpful when…
Richer Sounds were very helpful when DPD delivered my purchase to the wrong address. They immediately arranged for a replacement to be sent which arrived today. Very good customer service
August 5, 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thanks for the positive feedback and rating, we really hope you enjoy the new purchase!
The Customer Experience team
Website straightforward to navigate and…
Website straightforward to navigate and fast delivery
August 3, 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Ordered easily and delivered on time.
Ordered easily and delivered on time.
Set up was straight forward. Didn't require any further assistance although it was offered
July 31, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
A good buying experience
Website is easy to use with a good price for the product and delivery within 3 days. A good buying experience.
July 30, 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Efficient service, good price, great product
Very efficient service, from website, order process to delivery.
My old Celestion active subwoofer had given up the ghost after 20+ years of good service.
Researched a replacement speaker and a supplier. Chose the SVS 1000 pro from Richer sounds and all went very smoothly. The speaker arrived fine in just a few days and is amazing like being in the cinema or at a concert but so clean and clear. One minor gripe is that the shipping company delivered to my neighbour when we were in the house (expecting the delivery).
July 20, 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
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