Richer Sounds - Weybridge Reviews 

996
TrustScore 5 out of 5

4.9

64 Church Street, KT13 8DL Weybridge, GB


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Rated 5 out of 5 stars

As always with Richer Sounds my interaction was gold medal standard. Expertise, genuine friendliness and a clear desire to assist in anyway possible. I had an enquiry about a new cassette player that... See more

Company replied

Rated 5 out of 5 stars

Had issues with DPD delivery and conflicting messaging from them but they were sorted by the store manager and I picked up the headphones as planned from the store. I had good service from the store... See more

Company replied

Rated 5 out of 5 stars

Staff in the weybridge store were charming and helpful, I was simply picking up an online order, but it was far more enjoyable than scanning a code on a vending machine! Thank!

Company replied

Rated 5 out of 5 stars

Richer sounds employee went above and beyond to help. He managed to do an awesome price match on an awesome product and left me feeling very well looked after. The delivery was very efficient and the... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 64 Church Street, KT13 8DL, Weybridge, United Kingdom

  • 0333 900 0083

4.9

Excellent

TrustScore 5 out of 5

996 reviews

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4.9

All reviews

(996)

24,168 reviews in the last 12 months

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Rated 5 out of 5 stars

Good choice, easy transaction

Lots of choice on the website. Plenty of information on the products. Easy to order and good comms once the order has been placed (emails). Choice of click & collect sites. Friendly staff when I collected (Webridge).

March 3, 2026
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

rapid response.

A Very Quick response since the On line ordering had not got stock so wound the shop that had the headphones I needed.
They were excellent and I received the SHOKZ next day ,
Brilliant. thanks

February 26, 2026
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Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 4 out of 5 stars

Friendly and welcoming

Friendly and welcoming. But delivery by independent company a bit shambolic.

February 17, 2026
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Reply from Richer Sounds - Weybridge

Thanks for the feedback, although I'm really sorry there was some issues with our courier. I'll ask them to give us their feedback on the delivery asap of course, as I couldn't pick out any obvious issues from the tracking information, if you would like to discuss the matter further of course please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Excellent initial purchase however…

Excellent initial purchase however arrived damaged and although staff very helpful to provide replacement the actual timescale was initially disappointing . The way in which the follow up has been handled has been flawless and totally restored my faith in the company. Many thanks

February 14, 2026
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Reply from Richer Sounds - Weybridge

Thank you for your review, I was of course genuinely concerned to read of the damaged delivery and completely appreciate the hassle caused. Please accept my sincere apologies.

I agree that the timescale of the replacement is important and I'm sorry too that the replacement didn't happen quickly enough, I will of course raise the issue with the courier, as well as the branch team to find out where improvements with the exchange process could have been made.

In the meantime our customer service team will be in touch to resolve the matter to your complete satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Usual no nonsense

Usual no nonsense, just straightforward, service. Always focused on the customer.

February 14, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Richer Sounds Excellent

All the staff are extremely courteous, they listen to your questions and give answers which are understandable and very helpful. We were looking for a TV and soundbar, they took time to explain the differences, to enable us to choose the best for our needs. Delivery was fast and efficient, the engineer who installed the equipment was equally professional and again helpful. We did actually have a little issue, which was swiftly and efficiently dealt with. I would highly recommend Richer Sounds. Thankyou all.

February 15, 2026
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great local shop.

Helpful staff. Suggested a great (small) good value TV which works perfectly!

February 14, 2026
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Reply from Richer Sounds - Weybridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Good experience

Went twice for a demo and it was easy to book and try the equipment I wanted to test. My particular case required near field listening because the speakers would be used on my desk and close to the wall. Hugh set up the equipment to match my restrictions and provided all assistance.
Ended up buying on the second day.
I definitely recommend a demonstration if you're undecided between different options.

February 10, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great Customer Service

Bought a TV which developed a fault. It was replaced quickly without any hassle. Very satisfied with the outcome. Terry and his team in Weybridge gave first class service. Will buy any electrical goods from them in future.

February 7, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service, great price

Great service, very easy to deal with, and most of all great price.
I purchased a Phillips ambi light 55 inch Qled tv and got 6 years warranty, instead of 2. Great service next day delivery

February 2, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The extra mile

Very helpful & knowledgeable staff, who went the extra mile to ensure absolute customer satisfaction.

January 29, 2026
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Reply from Richer Sounds - Weybridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

First class online sales team

Thanks to the knowledgeable, friendly and easy to understand Weybridge telesales team. They gave me peace of mind enough to make my purchase online

January 29, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

As always knowledgeable staff

As always knowledgeable staff, very helpful and patient

January 27, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Why would I go anywhere else

As usual I received great guidance and feel that certainly the staff at Weybridge listen and provide the best solution and at the best price. Terry was great as usual... why would I go anywhere else?

January 24, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Always a great service .

Always a great service from knowledgeable people, I went in to enquire about a home cinema surround sound system. They advised me on what to get and would work with the existing things I have . I purchased what I needed.

January 24, 2026
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 4 out of 5 stars

Helpful staff

The product I purchased turned out to be faulty. I did waste time trying to get the device working. When going back to the store the staff were very helpful and apologetic in resolving the issue, offering replacement or refund. Overall a positive experience.

January 22, 2026
Rated 5 out of 5 stars

They say the impression is the last…

They say the impression is the last one.
First time I shopped at Richer Sounds, although my son has been for a quite few times.
The time I walked in I was very impressed the way everything was displayed. My son and I were greeted by Mr Terry with a smile and courtesy
We found Terry very helpful, caring and understood what we were looking for. His recommendation was very honest and thorough. He didn’t hesitate for a minute when we asked to sample sound bars performance. He made us comfortable and displayed live performance of the sound bar effects.
What really touched us that no time we felt he seemed to be in a rush and left us with total satisfaction.

January 21, 2026
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

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