As always with Richer Sounds my interaction was gold medal standard. Expertise, genuine friendliness and a clear desire to assist in anyway possible. I had an enquiry about a new cassette player that... See more
Company replied
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As always with Richer Sounds my interaction was gold medal standard. Expertise, genuine friendliness and a clear desire to assist in anyway possible. I had an enquiry about a new cassette player that... See more
Company replied
Had issues with DPD delivery and conflicting messaging from them but they were sorted by the store manager and I picked up the headphones as planned from the store. I had good service from the store... See more
Company replied
Staff in the weybridge store were charming and helpful, I was simply picking up an online order, but it was far more enjoyable than scanning a code on a vending machine! Thank!
Company replied
Richer sounds employee went above and beyond to help. He managed to do an awesome price match on an awesome product and left me feeling very well looked after. The delivery was very efficient and the... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
64 Church Street, KT13 8DL, Weybridge, United Kingdom
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Excellent advice on the phone and dealt with so professionally at the shop, even the young lad on work experience created a good impression. I continue to recommend you to friends and family since our first purchase some 3 years ago

Reply from Richer Sounds - Weybridge
Exceptional customer service from Jordan at the Weybridge store. He suggested an ex display amp of the model I was looking for, saving me a considerable amount, and had it delivered quickly. Great amp, great price, great service.

Reply from Richer Sounds - Weybridge
Had a slight problem paying for my purchase online, but this was easily rectified over the phone. Collected our new TV 2 days later from our local Richer Sounds.
Very easy purchase with £50 additional discount and a 6 year guarantee. Very happy with the Samsung TV.

Reply from Richer Sounds - Weybridge
I purchased an 'open box' item which I couldn't get to work. The staff at the Weybridge branch were very helpful in checking the device and then ordering a new replacement for me which arrived promptly the next day.

Reply from Richer Sounds - Weybridge
Great service from Terry - good advice and product help when purchasing.

Reply from Richer Sounds - Weybridge
Very professional and polite service from Terry and the team in Weybridge.

Reply from Richer Sounds - Weybridge
Brilliant customer service from Terry and the team! I wanted advice about buying a new turntable, amp, CD player and speakers for my husband's 60th birthday. Terry talked me through the different options and arranged a demo. of the items I was interested in. When I turned up the next day with my son for the demo. everything was already set up. We were given plenty of time to listen and ask questions. We also tried other speakers and never felt rushed or pushed into making a decision. We also needed the new system quickly and Terry was great at ensuring we got all the items in time by calling another branch to get us the speakers we wanted. He also offered tips about how to set up and offered to help over the phone if we ran into problems - which we didn't. Husband loved his surprise. Thank you Terry and the team at Richer Sounds, Weybridge!

Reply from Richer Sounds - Weybridge
Very friendly, helpful and knowledgeable staff. I would highly recommend and will definitely purchase from Richer Sounds Weybridge again in the future.

Reply from Richer Sounds - Weybridge
Great Open Box deal. The Guy helped me get it out to my car. Very pleased with purchase.

Reply from Richer Sounds - Weybridge
Very helpful sales team at richer sounds Weybridge,thank you for all your help.

Reply from Richer Sounds - Weybridge
Good price and quality product. Very easy to order online and collect in store. Would highly recommend

Reply from Richer Sounds - Weybridge
I had a requirement and came in with a pre-conceived opinion of what was needed. BUT after speaking to your advisor I realised that there was a better option available. Yes it meant waiting till the release but definitely worth the wait.

Reply from Richer Sounds - Weybridge

Reply from Richer Sounds - Weybridge
Brilliant service with Jordan and Hugh helping me set my system to incorporate the KEF Kube with my speakers. Thanks so much

Reply from Richer Sounds - Weybridge
Great shopping experience I was so happy with Richer sounds in weybridge when we purchased are new LG Tv I went back and purchased a Sonos ceiling speaker kit , Hugh served me and it was a pleasure they will definitely be getting any of my business in the future

Reply from Richer Sounds - Weybridge
The goods I ordered arrived sooner than expected and I received an email from the store immediately to let me know they had arrived. Very helpful staff, always happy to explain things to customers.

Reply from Richer Sounds - Weybridge
One of the best retail companies I have dealt with. Knowledgeable staff and easy to speak with by phone. Good prices and wide range of choice plus latest tech equipment.

Reply from Richer Sounds - Weybridge
Staff extremely helpful- no pressure to buy
Product was competitively priced
Ordering easy, delivery fast

Reply from Richer Sounds - Weybridge
Both items not at branch. Promised for next day and told I'd gret a phone call to say my order was in.
Sure enough, phone call next day and were available for collection.
Excellent service, as always. Staff were friendly and polite.

Reply from Richer Sounds - Weybridge
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