Richer Sounds - Weybridge Reviews 

996
TrustScore 5 out of 5

4.9

64 Church Street, KT13 8DL Weybridge, GB


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Rated 5 out of 5 stars

As always with Richer Sounds my interaction was gold medal standard. Expertise, genuine friendliness and a clear desire to assist in anyway possible. I had an enquiry about a new cassette player that... See more

Company replied

Rated 5 out of 5 stars

Had issues with DPD delivery and conflicting messaging from them but they were sorted by the store manager and I picked up the headphones as planned from the store. I had good service from the store... See more

Company replied

Rated 5 out of 5 stars

Staff in the weybridge store were charming and helpful, I was simply picking up an online order, but it was far more enjoyable than scanning a code on a vending machine! Thank!

Company replied

Rated 5 out of 5 stars

Richer sounds employee went above and beyond to help. He managed to do an awesome price match on an awesome product and left me feeling very well looked after. The delivery was very efficient and the... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 64 Church Street, KT13 8DL, Weybridge, United Kingdom

  • 0333 900 0083

4.9

Excellent

TrustScore 5 out of 5

996 reviews

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4.9

All reviews

(996)

24,227 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent advice on the phone and dealt…

Excellent advice on the phone and dealt with so professionally at the shop, even the young lad on work experience created a good impression. I continue to recommend you to friends and family since our first purchase some 3 years ago

January 14, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Exceptional customer service…

Exceptional customer service from Jordan at the Weybridge store. He suggested an ex display amp of the model I was looking for, saving me a considerable amount, and had it delivered quickly. Great amp, great price, great service.

January 14, 2026
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

New Samsung TV

Had a slight problem paying for my purchase online, but this was easily rectified over the phone. Collected our new TV 2 days later from our local Richer Sounds.
Very easy purchase with £50 additional discount and a 6 year guarantee. Very happy with the Samsung TV.

January 6, 2026
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Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent Service

I purchased an 'open box' item which I couldn't get to work. The staff at the Weybridge branch were very helpful in checking the device and then ordering a new replacement for me which arrived promptly the next day.

January 8, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Brilliant customer service from Terry…

Brilliant customer service from Terry and the team! I wanted advice about buying a new turntable, amp, CD player and speakers for my husband's 60th birthday. Terry talked me through the different options and arranged a demo. of the items I was interested in. When I turned up the next day with my son for the demo. everything was already set up. We were given plenty of time to listen and ask questions. We also tried other speakers and never felt rushed or pushed into making a decision. We also needed the new system quickly and Terry was great at ensuring we got all the items in time by calling another branch to get us the speakers we wanted. He also offered tips about how to set up and offered to help over the phone if we ran into problems - which we didn't. Husband loved his surprise. Thank you Terry and the team at Richer Sounds, Weybridge!

December 29, 2025
Unprompted review
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Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Highly recommend!!!

Very friendly, helpful and knowledgeable staff. I would highly recommend and will definitely purchase from Richer Sounds Weybridge again in the future.

January 3, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great Open Box deal

Great Open Box deal. The Guy helped me get it out to my car. Very pleased with purchase.

January 4, 2026
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Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Good price and quality product

Good price and quality product. Very easy to order online and collect in store. Would highly recommend

December 28, 2025
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Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I had a requirement and came in with…

I had a requirement and came in with a pre-conceived opinion of what was needed. BUT after speaking to your advisor I realised that there was a better option available. Yes it meant waiting till the release but definitely worth the wait.

December 27, 2025
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. After sales care brilliant.

December 26, 2025
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Reply from Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Brilliant service with Jordan and Hugh…

Brilliant service with Jordan and Hugh helping me set my system to incorporate the KEF Kube with my speakers. Thanks so much

December 23, 2025
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Reply from Richer Sounds - Weybridge

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great shopping experience I was so…

Great shopping experience I was so happy with Richer sounds in weybridge when we purchased are new LG Tv I went back and purchased a Sonos ceiling speaker kit , Hugh served me and it was a pleasure they will definitely be getting any of my business in the future

December 20, 2025
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great service and excellent communication.


The goods I ordered arrived sooner than expected and I received an email from the store immediately to let me know they had arrived. Very helpful staff, always happy to explain things to customers.

December 20, 2025
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Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

One of the best retail companies I have…

One of the best retail companies I have dealt with. Knowledgeable staff and easy to speak with by phone. Good prices and wide range of choice plus latest tech equipment.

December 11, 2025
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Reply from Richer Sounds - Weybridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Staff extremely helpful

Staff extremely helpful- no pressure to buy
Product was competitively priced
Ordering easy, delivery fast

December 14, 2025
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Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Weybridge Richer Brilliant!

Both items not at branch. Promised for next day and told I'd gret a phone call to say my order was in.

Sure enough, phone call next day and were available for collection.

Excellent service, as always. Staff were friendly and polite.

December 10, 2025
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Reply from Richer Sounds - Weybridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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