We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... See more
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We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... See more
Company replied
As a longtime customer, I'm consistently impressed by the knowledgeable and helpful staff at the York store. They patiently let me use the listening room to make sure the equipment I was auditioning w... See more
Company replied
Really helpful, patient, thoughtful staff. They listened to what I was hoping to achieve, made suggestions that improved it, rang other stores to source a rare product and were utterly friendly throug... See more
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We had a great experience at the York store. Mike helped us decide on a replacement TV game giving us clear detailed advice which enabled us to make an informed decision about our purchase. He was kn... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
12 St Sampsons Square, YO1 8RN, York, United Kingdom
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Excellent company. Frendly knowledgeable staff. Always a good experience.

Reply from Richer Sounds - York
The service was prompt polite and helpful. Both of the members of staff I interacted with to have my headphones replaced were excellent.

Reply from Richer Sounds - York
I was interested in headphones and was helped to buy a perfect set. Just what I needed. Great expedience. 👍👍

Reply from Richer Sounds - York
The people know their products very well and can answer questions with clarity and confidence.
Pricing is competitive and guarantees usually exceed other retailers.

Reply from Richer Sounds - York
Great service as usual from the guys at York branch.

Reply from Richer Sounds - York
I recently part exchanged a Mission amp & speakers for an Orange Box L Bluetooth speaker & Project phono box with the York store. The staff were all very helpful responding to my initial enquiries over e-mail. I went into the store & Joe the manager gave me a demo of the Orange box & explained how I could use my existing turntable with it. Joe also went above & beyond as he offered to collect the items I was part-exchanging & did so once I had boxed them up. I was really impressed by the level of service. Thanks Joe & the team at York, I am really pleased with my new purchases.

Reply from Richer Sounds - York
Very helpful guy I spoke to. Sorry, didn’t get his name.

Reply from Richer Sounds - York
We had a great experience at the York store. Mike helped us decide on a replacement TV game giving us clear detailed advice which enabled us to make an informed decision about our purchase. He was knowledgeable and empathetic. Received the TV within four days so good service all round. Brilliant. Thanks

Reply from Richer Sounds - York
I am a perfectionist and I could not fault the service I experienced, it was exemplary. Brilliant product choice, brilliant price, brilliant communication and with very knowledgeable staff.
So obviously I would wholeheartedly recommend them

Reply from Richer Sounds - York

Reply from Richer Sounds - York
Helpful and knowledgeable. Enjoying the headphones I bought.

Reply from Richer Sounds - York
We were impressed by the couteous. knowledgeable & professional service

Reply from Richer Sounds - York
We were most impressed by the level of technical expertise from Aaron.
We had many questions which he answered fully.
The turntable and speakers are fantastic value!

Reply from Richer Sounds - York
They rang back as they were busy when I initially rang.Got everything right and delivered on a day to suit me.

Reply from Richer Sounds - York
I have ordered my new Marantz av receiver on the telesales. At the moment it is not in stock so I am awaiting delivery. I was very happy with the service I received over the phone with Aaron.

Reply from Richer Sounds - York
Kevin's advice was priceless as it combined clear, understandable explanations with expert knowleged of technical issues. Equally important, he offered a more competitive package than the one available online.

Reply from Richer Sounds - York
I had an excellent experience in your shop. Your staff member was really helpful and explained everything very clearly so that I could choose the best product for me. I am delighted with my new radio so thank you very much.

Reply from Richer Sounds - York
Helpful staff. Good price. Prompt friendly delivery (arriving when they said they would). Much better than an online A**z*n style experience.

Reply from Richer Sounds - York
I received excellent service and got a quality product thanks to reviews

Reply from Richer Sounds - York
Excellent staff who are knowlegable amd always go the extra mile. Always put the customer first.

Reply from Richer Sounds - York
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