Rook Matthews Sayer Reviews 

Michael Storey Mortgage Advisor

Michael was brilliant from the start. Discussed a few different options I could go for, along with pricing information and pros and cons for each option. He was interested in my views and worked things out to suit my best interest.

I couldn’t recommend him enough.

Outstanding customer service, professionalism, compassion and proactivity describe my experience with the services provided by Gemma and Suzanne at the RMS Blyth Branch. I highly recommend them. They genuinely care!

Once again, Alistair was amazing, so helpful and always very easy to talk to. He helped me through my whole experience. I would only ever use Alistair, as I’ve had such a good and professional experience. Thanks, James

Leah was efficient and a great communicator explaining things clearly and keeping me updated. Importantly she was always quick to respond to queries or messages. I can’t see how she could improve to be honest!

I used RMS Commercial to let a shop, I found them professional, prompt and efficient, really good service and would use them again without hesitation.

From the initial telephone call to arranging the viewing it has been a smooth and easy process.
Thank you to all the team especially Tracey Thank You so much.
Would definitely recommend.

Rook Matthew’s Sayer in Gosforth couldn’t have done more for me during the sale of my parents bungalow, my parents are living in a care home and the process has been made so much easier by RMS and especially Natalie Best who went above and beyond to help me with all of the form filling and solicitors questions, I couldn’t have done this without her.
I would recommend RMS in Gosforth to anyone, all of the staff are extremely friendly and helpful.

A truly excellent team! Always a smiling face and very professional. Everyone of them was more than helpful with advice and constant updates. We felt like part of their family throughout.
A truly HUGE thank you.

I found the staff in the Ponteland Brach of Rook Matthews extremely friendly a professional. They showed great expertise throughout the sales process.
I wouldn’t hesitate to recommend this firm.
Stephen Pitts

We have recently completed our mortgage renewal and once again the experience was smooth, straightforward and completely stress free. A very special thank you goes to Alistair Bowman, who has supported us for more than ten years now. Throughout that time we have never had any issues.

Alistair is always available to answer questions, no matter how small, and he explains everything clearly and patiently. He is highly approachable, genuinely reassuring, and consistently professional in every interaction. We always feel confident that we are receiving honest advice that is tailored to our circumstances.

After over a decade of using his services, we would not hesitate to recommend him. His reliability, knowledge and commitment to his clients truly stand out.

Alistair from the Bedlington office was excellent—he clearly explained all the options and worked quickly to get my remortgage completed as fast as possible. I would highly recommend him!

The staff in the Morpeth office were brilliant keeping me informed all through the process Nothing seemed to much trouble from organising and contacting buyers to solicitors

We would like to thank all staff at Rook Mathews and Sayer in Alnwick to include Lucy, Hannah, Tracey, Hayley and other who facilited in our move to Northumberland and Dun Moor Road at Belford, their support, help and Advice was fabulous.

Many Thanks Lynne, Tony and Sally westie 11 Dun Moor Road Belford 😀

RMS Ponteland are a great team, and really responsive. Stephen was fantastic, attentive, so knowledgeable and had all the time in the world to spend answering my questions. Can’t recommend them enough.

I couldn’t fault anything. Being a first time buyer the process explained to me was straight forward, he explained it in ways that I could understand- which was very helpful

What made it more pleasant was they respected the fact that I work nights and they would contact me at certain times when I wasn’t asleep

Definitely highly recommend!

We used Alistair Bowman from the Ashington branch to sort our mortgage out. He made it all go as smoothly and stress free as possible. Even when he was on holiday from work he would say to message him if there was anything we needed. We’ll definitely be going to him again for all mortgage related queries.

To all the beautiful and handsome staff at RMS, Alnwick. Thank you for all your support, expert advice, kindness and patience in the sale of our precious family home in Northumberland. You made a very emotional journey that little bit easier. We can’t thank you enough, The Straughan family xox

From valuation all the way to completion of sale all the staff at RMS were excellent. We were In contact with all of the team at RMS who were friendly, helpful, supportive and professional.

Our property was priced a the lower end of the market but we believe we were treated no different to someone selling a high end property.

We would definitely recommend RMS.

Communicated well throughout and they made the process easier. The app really makes a difference as everything is in one place.