Rosefeels 

SCAMMERS. Never send items out. When dispute with them they provide fake tracking information and fake emails to you that were never sent. They claim item was signed for on one day then days later when emailing them, " oh there's a delay in production, we'll get it to you asap" funny as it was meant to have been delivered days before. They lie at every opportunity. Aren't UK based.

Absolutely shocking service. They tell you your order will be delivered in 4 to 6 working days which is totally untrue. The tracking number they give you is fictitious. I ordered a Necklace for my wife’s Birthday and I am still waiting. Please do not order from this Company.

Like many others before me, l wish I’d read reviews before I ordered anything from this website. I ordered a gift for my husband and a gift for my mum. Both took nearly four weeks to arrive and the quality was shocking.

The gift for my husband was damaged. The writing on the wooden block wasn’t printed straight, and the overall finish was poor. I emailed with photos, expressing my disappointment and was offered a 20% refund. I refused this and asked for replacement items, which I was told I would receive and ‘please be patient’. That was three weeks ago I’m still waiting.

The vase I ordered for my mum had my children’s birth flowers and names printed on it. However, you couldn’t make out what any of the flowers were and the gift bag I ordered was folded into four! Not fit for purpose at all! The company, once again, offered a 20% discount. When I declined, they suggested I return the item for a refund but said I would have to pay shipping costs. I said this was not acceptable and I was offered a 50% refund and told I could keep the item.

Basically, the product pictures advertised on the website ARE NOT what you will receive if you order. Save your money, frustration, and time and shop elsewhere. This company should be shut down and stopped from trading.

Item was not what was advertised. The quality of the print was non existent my home
Printer could have done better. Paid top price for a piece of wood with some kind of watery colours on. They are based in China not the UK so returns for tracked return items are around £30 plus. Offered £13 for a refund of the item that was £85! Nope! What a joke. The item didn’t even fit in the paid gift bag! All round a huge waste of time. Refunded by my bank today. Never order off this website you will be disappointed.

Terrible experience. It took over a month to receive my package. I received a shipping notification in mid December, but the package had not arrived and the tracking number was not working. When I emailed the company letting them know, they responded and verified that my order had not even been shipped yet... It was a Christmas present I ordered on 12/2/24, and it was not shipped out until Christmas day. After much headache with incorrect tracking numbers and delayed shipping, when I finally received my order, it was wrong. I emailed the company letting them know it was not correct. They offered a 25% refund. I felt that was not fair compensation after paying over $50 for a sweatshirt that was incorrect. I requested a full refund. They would not give me a full refund unless I returned the package and paid the return shipping fee. Therefore, it would not have been a full refund by the time I paid the return shipping fees. They offered either a 25% refund or a new item. I am highly displeased and will not order from this company again.

Only gave I star because I couldn’t give zero , this company is a scam paid 21 pounds for two to four days delivery but turned up today one month later . Luckily I got my bank to do a charge back , I cancelled it but they sent and won’t supply a return address or phone number , they originally sent a fake tracking number and kept saying wait another three days . They seem not to except cancellation but know your rights , speak to your bank for refund as these people are deaf , stay away they are scammers

Poor Quality Product and Terrible Customer Service

I ordered a necklace from Rosefeels in early December as a Christmas gift, but it arrived late, damaged, and not fit for purpose. The charm had fallen apart, and it was clearly of very poor quality.

When I contacted customer service, they offered me various "solutions" like repairing the item myself or accepting a replacement chain without the charm, none of which resolved the issue. When I requested a refund, they said I would have to pay for return shipping to China, which would cost more than the item itself.

They have no clear return policy on their website and have been unwilling to take responsibility for the faulty item. This experience has been frustrating and disappointing, and I’ve now had to escalate the issue through my bank to dispute the transaction.

I would not recommend this company to anyone. The product quality is terrible, and their customer service is unhelpful and dismissive.

DO NOT BUY!
I purchased a personalised garden pot a Christmas present for my mum (for the garden obviously). I ordered on 16th December plenty of time for Christmas. I have just received it 10th January. Shipping couldn't be tracked as they said there was no information. I spent £40 and what I have received isn't worth £5! The flowers that were personalised on it under my children's names do not look like flowers more like something my 2 year old would have drawn and the size isn't stated just said small but it's tiny and not fit for garden purpose! Even though this is a co.uk website it comes from China. I wouldn't bother wasting your money. Awful products which look like cheap ripoffs

I placed an order £80 in plenty of time for Xmas (delivery time was quoted as 9-12 days) and it still hasn’t arrived as at 4th January shop elsewhere

This company is fraud I've orderd a jumper 2 months before chritmas making sure it was here in time I still havnt received it and I won't get a refund until it arrives , witch I have to pay for the postage to send it back , at this rate it's not ever going to arrive and I won't get a refund do not use this company it's fraud and has been reported to the right companies

I ordered a necklace. My order took 4 weeks to arrive which I wasn’t expecting. I read the reviews and thought that I had been scammed. But it arrived and is good quality and just as I expected. The main thing is you are not made aware that it is a company in China and it will take some time for your order to arrive. However my order was fine and I’m happy about it although sadly it did not arrive in time for Xmas hence the 4 stars.

Ordered 14th December and it said 4-8 days delivery. Contacted them many times and they just said they were busy and had a lot of orders. Said they'd rush it and send it out. It was a christmas present for my mum and I still haven't received it on January 2nd.

If it doesn't arrive soon I'll be telling my bank to retrieve the funds.

Rosefeel advertises 3-8 days for shipment. I ordered November 27 for a Christmas present and have still not received my product. When contacting customer service, they sent a tracking link but it is very general. To see details I have to pay to use the app (which I have not done to prevent adding to my losses). Don’t buy from this company!

I wish I had read these thought it was too good to be true am taking it up with my bank. Bought as a Xmas present and never received it absolutely wounded… shocking same as the other reports 2 fake number

Terrible scam of a company! Bought as a Christmas present that never arrived! Wish I had read the reviews before purchasing. Company needs closing. Am also going to report to companies house

Rubbish company, waited two months for 1 item that should have been delivered in 4-8 business days, after emailing back and forth for over a month I had to threaten legal action to get my money back as they openly admitted they hadn’t even sent the order!

I order mine on the 2nd of Dec sent me a tracking number that did not work they have been emailing me saying its been delivered when this has not been delivered saying they have tracked it when I have just tried to track and and it's saying no tracking please do not order from this company the person name that is email me is called Lisa as she is wanting me to cancel my dispute with the bank please avoid this company

ordered something on this website beginning of December December still not arrived what a bunch off scammers taking customers for a ride I have reported these to trading standards

DO NOT USE * DO NOT USE* DO NOT USE
Same story here as most of these reviews.
Bought a necklace from what looks like a legitimate website and company.
No sign of item so emailed and received a fake tracking number on 2 occasions.
Finally admitted defeat and luckily got the money refunded by my bank.
This company needs reporting by as many people as possible to try and stop them ripping people off on a daily basis

DO NOT USE THIS COMPANY!!!!! THEY ARE FRAUDULENT. I SPENT A FORTUNE ON A LEATHER PHOTO ALBUM FOR A SPECIAL GIFT. WHEN I COMPLAINED IT HADNT ARRIVED THEY GAVE ME A FICTICIOUS TRACKING NUMBER. WHEN IT DID ARRIVE IT WAS NOT LEATHER. IT WAS A CHEAP PLASTIC COVER WITH PLAIN PAGES WITHOUT THE ADVERTISED CELLOPHANE ON EACH PAGE TO HOLD PHOTOS. THEY WOULD NOT GIVE A REFUND FOR LYING ABOUT THE PRODUCT. I LOST A LOT OF MONEY AND THREW AWAY THE RUBBISH THEY SENT