Rosefeels 

What a total scam this company is..avoid at all costs if you don't want ripped off.

Unfortunately I am unable to give less than 1 star. Absolutely shocking, 3 weeks after ordering and still sitting in China. Nowhere does it say coming from China. Disgusting service!!!!

I'm not really happy, I contacted them many times about my order and no reply I'm really hoping it's not a scam because I spent $80 for it to come by Friday.

I recently wrote a review on the website as I had a really long time in waiting for the items to arrive then offered very little back well they have finally turned up in neat boxes they look ok as there Christmas present for people fingers crossed they like them

I ordered a name plate with the name Violet and it returned with the name Purple - I have noticed I'm not the first person this has happened to. How can the same company keep making the same mistake. Instead of offering to replace the product (or swap out the name plate) they offered a 20% compensation. I can't give this as a present in this condition. What a waste of money and disappointing I don't have a gift to give now. Don't buy from them! Shocking service

We ordered this before we'd looked at the reviews and then when we had we were gutted to see how it appears to be a scam. The names we asked to have put on the bracelet (all typed correctly into the website) were Evie, Eloise, Rosie and Violet (the names of the grandchildren). The bracelet did actually arrive, but instead of 'Violet' they engraved 'purple' on the bracelet. Want to laugh at how ridiculous it is but feel more like crying given we spent £45 with no way of contacting them for a refund!

Gave one star as couldn’t give none. Wish I had read the reviews prior to ordering lesson learned! The size and quality in comparison to the pictures advertised are totally different. Received a vase you could use as a mug with writing you struggle to read and extremely poor colour quality. In disbelief at what I have paid for what I have received. I have contacted the company who will hopefully rectify this!

I wish I had read the reviews before I made my purchase.
Firstly, the tracking number does not work so impossible to know when it is being delivered.
I ordered a personalised photo album as a belated wedding present and it cost near £100 and the quality did reflect the price and I received the wrong colour.

I also added a gift box but received a worn black paper bag which was too small.

I thought I was buying from a quality business given the prices but it is a lesson learned.

I ordered a gift for Christmas I then couldn’t long onto the account to check on delivery and then I seen all the reviews saying it’s a scam I panicked thinking I wouldn’t receive it so emailed them they emailed me back another tracking number and I received my order was very happy with the product ordered 20/11/24 received 5/12/24

Nice pendant excellent gift.
After reading the reviews I was very wary that I may have been scammed.
Yes the customer service is poor and the tracking link never worked but I could tell by the tracking code who the courier was and used the courier site directly. I was worried about whether I would actually receive the pendant and what the quality would be like but so far it’s fine. It’s a Christmas gift so time will tell. I checked on the rosefeels site for progress on the order so knew when it was eventually dispatched. The communication and customer service could be a lot better but overall i don’t feel scammed like some of the other comments on here.

I placed an order on the 10/11/2024 for a large alien resin wood lamp £166.90 inc shipping ,the money left my account the following day.
The confirmation email had a tracking link and this did not work. Delivery date was 4-8 working days. I still have not received my purchase.
I tried to contact customer service via email a few times and got no reply.
There is no customer service number for rosefeels uk
The products are not in the uk they are in china if at all.
I have raised a dispute with my bank today after reading all of the dreadful scam reviews about this site with the hope I can pull my money back. I actually feel physically sick 🤢
Update rosefeels have sent me an email informing me that my product is on the urgent list and that they have noticed that I have claimed my money back through my bank as I paid by card.
Rosefeels then asked if I could cancel the bank refund. Absolutely not Lisa

Gift arrived soaking wet after 6 weeks
Was support be a pebble picture. It was a cheap plastic frame with a photocopy of a picture in it . A child could have done better.
Tried their customer service but no reply. I can’t afford to replace the item

DO NOT ORDER scam scam scam, I wish I read the reviews here before & also on their Facebook! Placed an order total £76 I only did this on 13th November and then I read the reviews my heart sunk. I did email this company regarding if they are shipping my item with no reply.
I then contacted my bank yesterday explained the situation named the company and they thankfully have refunded me straight away.
Do not use this company!
Nasty horrible SCAMMERS.

DO NOT USE THIS COMPANY

For one the delivery will not be anywhere near what they say

The items are of dreadful quality

You will have to pay for return of goods

They will not refund you anyway

Scam. Have not received my purchase ordered November 13th

So wish I’d have read the reviews before I bought. Thought I was buying from a uk based company with a high quality product.
Nope!
No idea where my purchase is, it’s been 3 weeks when said would be with me within 4 days. It looks to have been all over china (according to tracking) and the customer service is non existent. No responses to email.
Raising a bank dispute today as not expecting my purchase, and dread to think of the quality if it ever does arrive.
Would have to agree with all other reviews that this appears to be a well laid out scam

Total SCAM. Not to trust them.
1) Selling NOT in stock products
2) Force you to cover postage costs for the incorrect item they sent promising they will then refund the order amount. Which never happens
3) Company based in LA and production in China where you need to return the incorrect item
4) On their website: "Items may be returned or exchanged within 60 days from they were delivered, free-of-charge and no questions asked." - PURE LIE. Even with the proof they never posted what I ordered they still didn't want to refund the full order amount, with the excuse: "That their company also puts a lot of time, transportation and labour costs."
5) On their website: "The shipping fee currently is non-refundable. However,Rosefeels will reimburse customer US$10 as the return fee in the form of store credit points:
a). Customers received the wrong item." PURE LIE!!!! They didn't want to hear about refunding anything re the postage costs and never paid that.
6) Extremely poor quality of the product. Parts were falling of as soon as you take it in your hand
7) on their website:"Our Quality Assurance Team inspects every item before shipment to ensure that you receive a high-quality piece". LIE, LIE, LIE,!!!! SCAM. DON'T FALL for it!!!
They never check what they sent you. This is to full you to buy. Once you purchase something, you won't get your money.

I raised a dispute with my bank and told them that. Then they decided to refund only 80% of my order without postage costs for their mistake.
I emailed them daily for the last 2 months asking for my money.

SCAM BIG TIME!!!! BE CAREFUL and DON'T TRUST THEM!!!!

Scam! Fake company, do not order from Rosefeels.

I guess I just became another victim of this scam. I ordered a custom sweater, paid £65. They gave me a delivery link that doesn’t exist. I still haven’t gotten my order until today. How can I get my money back please?

They have fake 5 star reviews on their site which lured me to buy with them. This must be illegal.

Brought a necklace for my 1 year anniversary on the 4th of October and still hasn't arrived and they don't want to give me a refund and have to pay for the necklace and delivery again never buying from this company again absolutely shit!