Rosefeels 

Like everybody here i would give a zero, ordered in time for christmas and didnt recieve my order only a fake tracking number SCAM SCAM SCAM stay away from them

Nothing short of scammers. Waited weeks on end for an item I was told would arrive before Christmas.

They use delaying tactics and are a nightmare to communicate with.

Awful awful company.

I ordered a gift frome rosefeel and then read the reviews, instantly regretted it. So emailed them to cancel, not expecting a reply. Was suprised to get a reply saying they were sorry I was cancelling and the refund would be in my bank within 3 days. They refunded me as promised. So 5 stars from me for excellent service.

Absolutely shambles of a company stay away people they frauds still not received my order or no update been 2 weeks now you jokers

Do not order from here!
I placed an order on the 16th November for a Christmas present and it has not arrived. I have emailed them and they keep asking for more time and have not given me a refund even after I have requested numerous times! Avoid at all costs.

Really unhappy.
Ordered 3 items for Christmas. Paid £25 extra for expedited delivery (2-4 working days) no sign yet 3 weeks later.
A total waste of time trying to contact them. They list a UK address and a Paris office... But this is Chinese and I'm not holding my breath to get my £160 back.

Fuming !!!!!! Zero stars !!!!! Avoid !!!!

Received a necklace that I bought for my wife for xmas with my sons names on . It's totally the wrong item and no way is it silver !!!
Total scam !!! Not holding my breath on refund or a reply from them . W@NKERS !!!!!!!!!!!!!

0 Stars!!! I have learnt a valuable lesson that I should check things out on here first!!
Site has uk web address which is why I ordered, had I known it was coming from China I wouldn’t have bothered.
Ordered custom made picture for elderly grandma, advertised as wood and looks like metal pieces. It’s all plywood tat and it’s damaged!! I emailed them but now I’ve read the reviews on here I won’t hold my breath. Fuming

My friend just informed me she has been scammed out of 69.00 pounds. Hope you read this before ordering.

Ordered a necklace, I had suddenly lost my two daughters, ordered from this site because it said Stirling silver, first necklace arrived with a broken clasp, second one arrived after I complained and now after 3 months the chain is discoloured and makes my neck black, do research and do not buy from this site

stay away from this company,,I am £49,out of pocket,because of them ignoring my emails,for a refund..😡

Had to wait a while even with £25.00 shipping fee. But it arrived perfect and great quality. Would definitely order again but leave myself a little more time

Placed an order for a knecklace supposed to be delivered within 8 days with payment for delivery it’s now 13 days later and still awaiting the delivery, chase customer services who say they can’t control logistics which is rubbish according to the tracker it’s awaiting to be collected now for over a week. Quick enough to take money but can’t provide what they sell -AVOID

ordered a bracelet from the site... arrived from China about 4weeks after with a picture of a random old couple when it should have been of a friends dog that had recently passed away... they then charged me to send it back and tried offering me 40% back and i can keep the bracelet 😂
DO NOT USE

Zero stars!! Scammers from China. Item not received after long time of waiting / missed the anniversary date although paid £25 for their premium/express delivery

Paid for 3 day delivery and received over a week later. Customer services did not want to refund me for the premium I paid for shipping and then ended up bartering with me for what money would be sent back to me. Product was awful quality, avoid this company at all costs.

I would give zero if I could and this company needs shutting down.My Son who is 19 a Student who works so hard part time to earn a bit of money paid £60 for a personalised necklace for his Girlfriend,he paid an extra £20 for express delivery for her Birthday.Guess what,it never arrived.He is trying to get a refund but theres zero communication.He had to buy another necklace so is out of pocket.This so called company should be ashamed of theirselves having peoples hard earned money then failing to deliver the goods.Disgusting!!

Ordered real wood product, received peeling, broken, pressed cardboard garbage. At least one name was misspelled. This company is a joke. Crap ships from China and not as advertised. They have a strong department that deals with credit card companies, so don't waste your time that route. They ask you to pay additional shipping to ship the product back to them, and that suffices with the credit card companies. Fraud.

I ordered three personalised necklaces and paid £25 for guaranteed delivery in 2-4days. My granddaughter was off to university, leaving her twin sister and mom for the first time. I emailed to find out where they were.they said they hadn't realised it was priority. They hadn't even been started and would I wait. My granddaughter was off to uni the next day. I said no, as I wouldn't see her again until Christmas and I would have a refund. An email was sent saying in accord with their cancellation policy they would refund only 50% of the cost. I couldn't get my breath. I wish I'd read reviews before ordering. If rosefeels continues to trade with ,'this policy', they can sit behind a desk getting rich out of mine and your orders.50%of my order is £60.00. Not bad for doing nothing.l!!! DON'T BE CONNED

I ordered a 10th wedding anniversary gift costing £68.94 in June. It arrived very badly damaged and quite frankly, it wasn't worth more than £10 max!

I contacted customer services, I use that description very lightly, and followed their instructions to send it back to China for a full refund. NOTE: They do not issue a returns form, more on that later. I spent a further £20.35 to send it back in July and I received a note on Sept 6th from Royal Mail explaining that the goods did not clear customs due to insufficient export info, probably due to there being no return goods process in place at this company.

I have now resorted to trying to claim a full refund plus postage costs from my credit card provider and I will wait and see what happens.

I would never order from this company again as their goods are not as described, not worth the money and their customer service is non existent.