Rosefeels 

Well to say I am disappointed is an understatement.

1. I paid for a premium gift box and all I got was a gift bag
2. I was expecting gold hearts on the figurines and they were plain. All the pictures bar one has the hearts on it, very misleading.
3. I paid 19.95 delivery but reading your shipping rates I believe it should have been free.

Method Shipping Time Price
Free Shipping Over £49 9-12 Working Days Free
Standard Shipping 4-8 Working Days £6.95
Expedited Shipping 2-4 Working Days £25

I feel I have been conned. This was supposed to be an anniversary present for my husband for our 10th anniversary.

RUN!!! THIS SITE IS A COMPLETE SCAM!!! They take your money and never send your product. It’s fake! DO NOT BUY OFF OF THIS SITE!! These people need to be put in jail for stealing money from so many people. Such a waste!

Complete con artists ordered necklace for a gift chose to pay extra for shipping and vip treatment wasn't until I bought the thing gives you estimated delivery time even then was over a week late customer service slow to reply offered compensation which has never arrived avoid at all costs dreadful all round

I bought a gold necklace with engraved names and birth stones back in March 2023. Received the product about 3 weeks later but it was defective. It could lock initially then snapped in less than a month. Contacted the company as I bought the product with 60 days warranty. They then sent me a sliver chain as replacement instead of the gold I bought. Contacted them again and they agreed to replace like for like but weeks went by and there is no replacement. I bought the necklace for about £55 but then they offered to refund me only £5. I then reported them to PayPal as I paid for it through PayPal. Then Rosefeels asked for the product to be returned to them tracked before they can give me a refund. I paid further £16 to post it via tracked back to China. Then no further communication. I wasted a total of £71 but no product and no refund. I am totally annoyed with myself for letting myself be scammed not once but twice. This company is a total scammer...Please don't buy to avoid unnecessary heartache and waste mone. Avoid at all cost!!

SCAM!!!!!!!! DO NOT ORDER FROM HERE!!!!!

Ordered a product and several weeks later (after multiple excuses from customer service) received a bogus tracking number from 17Track. The product was never delivered. Do not order! I wish I would have researched this company before wasting my money. I will be reporting to my bank as fraud.

Firstly I ordered a gift for my nieces birthday which came three weeks late
Excuse was it was mother's day that was in March my order was placed in May!
When it came it was alot smaller than expected but she liked it .

Three weeks later its gone yellow and tarnished this shouldn't happen to sliver jewellery or platinum plated

It's so upsetting
No one replies when you complaint

I'm going to report this company to watch dog

Discussed

I ordered a Wooden Family Tree. There should have been only 7 names and this company put 11… doubles of names. I contacted them immediately and told them I needed return the item for them to remake. This company refused to refund me. I have filed with PayPal and my credit card company about this company that do NOT do proper work …send it out… and expect me to pay for it. This company is worthless! The company goes by GiftOne Ltd on PayPal.

Where do I begin. I'd advise anyone who wanted to buy from these not to
Customer service is horrific I've sent about 6 emails and 2 had short replies.
I ordered this beautiful three piece necklace like a jigsaw. My dad was dying from throat cancer and I thought this would be lovely to put on his neck. I ordered it with the VIP to arrive quicker. I ordered this on the 14/6/23 and it's now the 24/6/23 and still no chain.
Unfortunetyl my lovely dad passed away on the 19th and I never got to give him his part of the chain.
I wanted dad to have half and me and my sister so we all had a bit of the jigsaw.
I'm praying it arrives before the funeral so I can place this necklace in the coffin with him knowing dad took the other part of the jigsaw with him.
At the moment I'm broken hearted dad didn't get his father's day present but also at thia rate he might not get to take the chain with him as its still not here.
I've explained all this on a email to them.
This company have not only took my money and it wasn't cheap! I also paid for fast tracking! But they have broke my heart to.
Never again will I order from this company.
I give a zero not even a 1

They get 1 star because I can't go any lower. I ordered from this company and received tracking info within a few days. Since then, it has been a terrible experience. The item shipped from China through a courier that was very difficult to track. I was able to track the item in the US, but the original courier never delivered it to USPS. I reached out to the seller several times and they have been no help. They continue to send me the same tracking number which shows no activity for over 2 weeks! After multiple attempts to rectify this, their "Customer Service" said they will "look into it" but have not responded to me in over 6 days at the moment. I've filed claims for reimbursement, but this company is doing nothing to fix or address the situation.

This company deserves zero stars. The customer service is beyond awful. I wouldn't recommend you ordering anything from this company. They sent my item broken and didn't want to refund my money. The told ne I should glue it back together. I didn't pay for an item for me to have to glue it back together. They offered me to return it but I had to pay shipping. I paid for expedited shipping and still didn't receive it in the time frame given. Please DON'T USE THIS COMPANY.

Really nice quality for the price. Didn't realise that it shipped from China as it did take 12 days to arrive which isn't too bad really considering it was personalized. I would advise that if this is a birthday gift etc then order it around 3 weeks in advance to be on the safe side. My girlfriend is really happy with the necklace and it looks really nice. I am very happy with this purchase and highly recommend Rosefeels.co.uk.

Exactly the fame as everyone else, wanted over the stated delivery time... Was told to be patient then it was never delivered.... Too late for the present it was intended for, requested refund, to which I was told only 60%, then it creeped up to 70%, still fighting for full refund but now ignoring my emails. Avoid, avoid, avoid

Do not order from this website! It is a complete scam. There was a failure to deliver my order within a reasonable time and after the agreed deadline is a breach of the Consumer Rights Act 2015. I made my order with it being 6-8 days for delivery, however it was delivered nearly 31days after! I have decided to escalate this with the UKICC for legal advice in order to get a refund (which I have been requesting every day after the 8day delivery deadline!) AVOID AVOID AVOID!!!!!!!

Dont touch this company,paid vip and extra for fast delivery,over 20 days and still waiting,they will not refund the fast delivery charge that cost more than the gift,lots of false advertising,lesson learnt

Wouldn’t rate this company at all.
Ordered a present and paid for VIP and gift service.

Took 5 weeks to arrive from ordering and only because we emailed them!
Yet should have arrived within 7-10 days!!

Customer service- Lisa is rude. Asked for a refund due to the necklace being scratched and looking like s**t! Doesn’t look at all worth the money spent!

They now refuse to give refund and have given us some china return address.

Have gone to training standards and the bank to get my refund.

Hi,

I would like to confirm my disappointment with your horrific service

I am still waiting for the item that was supposed to be a gift for the past weekend and when i come back to tracking information the item is still in china. I think you cannot sell something based on a 7/9 days shipping and get paid for that when you don’t comply with it

I don’t recommend your products and so i will post this comment and the tracking information in as many opinion pages as i can

Ricardo Hernanz Aparicio

If I could give this company a minus rating I would.

Ordered an anniversary present a month ago and am still waiting for it, even though I paid for delivery within 4-7 working days. Needless to say my wedding anniversary has passed.

I am now sending daily emails to chase the order but these don’t even get responded to.

The most awful company. I will be contacting my bank for a refund.

Ordered a chain was told delivery within 4-8 days that was over 3 weeks ago. Customer service is a disgrace basically not interested and make out you’re impatient because it hasn’t arrived in time stated. Avoid them like the plague. How on earth this company is still allowed to trade is beyond me. They are an absolute disgrace. Save your money and go to a reputable company. I’m going to my bank for a refund