While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 227 reviews, most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the customer service, describing it as poor, rude, and unhelpful, particularly regarding after-sales support and warranty claims. Customers also reported issues with product quality, including dead pixels on new monitors, phones not working properly, and appliances failing within a few years of purchase. The repair process was often criticized for being slow, inconvenient, and leading to further frustration. Conversely, a small portion of people were satisfied with their Samsung products, highlighting impressive performance, camera quality, and seamless connectivity between devices. Some reviewers also praised the user experience, finding Samsung products easy to navigate and customize. A few customers mentioned positive experiences with customer service, describing it as helpful and responsive, and appreciated the durability and longevity of their Samsung devices.

What people talk about most

Product

Customers had ambiguous experiences with product quality and reliability. Many reviewers reported issues such... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant dissatisfaction,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers report significant issues, such as... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

User experience

Users describe positive interactions with user experience. Many consumers praise the intuitive smart... See more

Reviews shaping this summary

Rated 1 out of 5 stars

DO NOT USE Samsung Online. They sell aircon installation @$899 (more than Harvey Norman & Good Guys) but took 6wks &endless calls to arrange installer who asked many questions re power box but onl... See more

Rated 1 out of 5 stars

Trying to get help on WhatsApp Samsung support since my phone screen stopped working overnight while I was asleep... The agents kept closing the chats when I hadnt responded for literally 1 minute... See more

Rated 1 out of 5 stars

Someone keeps accessing my Samsung A54 5G mobile phone and spent 4hours on the phone trying to get to the bottom of it. But just got passed on to another section and this whent on until I done a fact... See more

Rated 1 out of 5 stars

Bought Samsung G5 32" monitor online from samsung. Arrived with very distracting dwad pixel. Emailed support , no reply. Phoned and enquired and had to explain and send picture, which I did , yet they... See more


2.7

Poor

TrustScore 2.5 out of 5

676 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

I bought few things with Samsung

I bought few things with Samsung. Zfold6, ZFlip for my wife, S90d for our TV, S11 U for myself and couple accessories and all of them were working and no hiccups. Definitely will be buying more product from Samsung.

November 1, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed customer service and support

I've been using Samsung for a long time. My phone usually lasted very long and hence I always use Samsung. Unfortunately it is not with the case after I spent extra money to purchase Galaxy S22 Ultra. I always look after my phone very well.
In September there was a software update and after the update my phone camera is not working properly.
I went to the Samsung store in the city to have the phone checked, only to be told the city store has no Technician on site. I then drove all the way to Macquarie service centre to have my phone checked.
Both stores did not provide a good customer service. It made me feel like they not happy with their job.
I was told that it will cost me $550 for the part. It is unfair that I have to pay.
I even loaded a complaint online but nothing been done too.
Overall very disappointed with Samsung services. I never had issues with many of my previous Samsung phone, but the one time I have issue, it is a disappointed experience.

October 11, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Overall a great experience user…

This review has been left as part of a promotion by Samsung.” Overall a great experience user friendly been using samsung for a long time and never had an issue with the hardware or software 😀 keep doing what your doing samsung !

November 3, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

This Review has been left as part of a promotion by Samsung

This Review has been left as part of a promotion by Samsung

I used to be an apple girl back in the early 2000s but one day I swapped to Samsung and found that their products were so much easier to navigate and easy to deal with if I ever had an issue it has always been delt with quickly and with no fuss or hesitation.
I really feel confident when buying Samsung products and feel they really value their customer service.
Thanks Samsung here is to many more years of great adventures with Samsung.

November 3, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I love Samsung products

I love Samsung products. They are easy to use, last for ages, don't break very often and value for money. They are the only TV we have in our home.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Samsung products are amazing

Samsung products are amazing, the information inrelation to my query could not have been any better. Oh yes it could ir is Samsung, answerred my questions professionally and was very patient which is muchly appreciated and welcomed by myself.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

I have a samsung s24 phone never had…

I have a samsung s24 phone never had issues about anything about the phone or service provided i think its probebly one of the best phones ive ever had always gets regular undates and never has issue downloading them i like the fact that they have there own software a bit like iphone they always promply contact me of any suspicous activity and send a message asking if it was me it saved me being hacked a couple of times with somone trying to use my info ilegaly so i give 2 thumbs up for samsung and they do send offers for new tek witch i like

November 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Samsung is better

These phones are the future of technology. I bought a samsung phone about from samsung recently, and it is SO much better than Apple. Apple updates are annoying, making complicated solutions for non existent problems. Just buy from samsung.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

A bloke happy with his product 😊

I have been with samsung for approx 10 years and will never move back to apple. The features, the functionality, style, service and the simplicity of being able to connect to services has been great. I always look forward to new updates as they actually have updates with purpose. Keep on being great Samsung 👍

November 3, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look