Samsung Reviews 

Warning: Scammers!!! I bought a phone from Vodafone with a free gift from Samsung; I was supposed to send proof of purchase and an email, but unfortunately Samsung doesn’t accept these documents, making it impossible to receive the gift!!! Don’t fall for these promotions – it’s all a scam!!! Samsung Scam

Very upset with my son’s new flip phone. The screen is black and can’t make phone calls anymore. Called customer service with no help! I have to go and purchase a new iPhone now because Samsung sucks! Never again!!!!! PS- just bought this phone in January! Still have to finish paying for a phone that doesn’t work

Not been happy since buying it
Not been happy since buying it. Voice narration seems to turn itself on and it sounds like Japanese girl mumbling English with a plum in her mouth... Also I just want to watch tv not sign for this and sign in for that..... The guide is so small I need binoculars to see it.....My old 20 year old tv had radio stations and teletext and was far easier to use

Recently purchased new Samsung tv with bluetooth to connect to my hearing aids! All I can say this experience has been stressful, complex, wish I hadn’t bothered and had just continued with sub titles on my previous Samsung!! Technology going wayyyy over the top for us elderly folks!!!

Follow up on email inquiry five months later - a joke

Customer service will not reply to me disgusting. A company this size and well known mustn't want sales

Do not buy into the illusion of the "Samsung Ecosystem" or their premium marketing. They sell you a luxury flagship, lock you into an ironclad financing agreement for a brand-new retail device, and then outsource their official "Samsung Care+" protection plan to a predatory third-party company (Servify) designed to clear out secondary-market overstock.

Following a loss under Claim #IVWPD0AIGX69, I was actively coerced before even paying my $200 deductible. Because their administrative systems are completely broken and incompetent, I was told my only option was to accept a Certified Pre-Owned (USED) unit in a completely different color than what I bought, or walk away with nothing.

Samsung directly backs, enables, and profits from these shady business practices. They consciously choose to partner with companies that hold your claims hostage, pocket your monthly premium money, and then let their administrators dump second-hand gear on consumers who are still paying full retail prices for a new phone. If Samsung cared about brand integrity or customer loyalty, they would police this garbage. Instead, they let their partners run a corporate logistics trap. You saved the marginal warehouse cost of sourcing a correct, brand-new retail unit, but you permanently lost a flagship customer for life. I am entirely finished doing business with Samsung.

Brooke my phone tried logging on to buy another couldn't because of new phone number so I've waited 2 weeks still can't access because it's still sending second verification to my old phone I've spent hours chatting, talking can't find help I have Tbi. From accident let them now that hoping for help still nothing been going on for about 3 weeks I've spent tens of thousands over the years buying tv, stereo , speakers,phones this so crazy all ive been trying to do is buy black 26 ultra 1 tb and can't because the discriminate against me for being disabled no help4-6 calls chatting for well over 1hr

Customer service is extremely horrible. I rather have AI helping me. Bad service is not once not twice but many times for a simple question like paying through phone

Samsung ate putting stuff on there phones people just don't want.The new samsung s24 ultra update is totally rubbish this new brief on the main screen is so annoying you turn it off and its still there samsung get rid of don't want it on my screen now thinking of changing my phone.

I bought a pair of galaxy buds4 Pro only to find out later when I receive them that they don’t support the iOS system on Apple. So you can’t access all the features that you paid a lot of money for. Tried to return and they keep shifting you from Customer Service to Customer Service to Customer Service and finally they tell you to call a number. This is not the only experience I’ve had with Customer Service and Samsung. I ran into the same problem when they sent me a damaged product and I tried to return it. It was a very big hassle and that was after spending $15,000 on products with them I still felt like they weren’t hearing me. Beware of their customer service.

In general: good products.
But rarely have I seen a company less customer friendly.

Oh, you don't want to have two different "off-modes" for your TV (one where it is actually off, one where it shows pictures)? Too bad, you can't turn it off and your guests are stuck looking at pictures after pressing the "off-button" (unless they press it for 5 seconds - only on samsung's own remotes of course. Third-Party remotes are stuck with the images).

Oh, you lost an earbud? You have to send the device in and pay EUR 25 to "assess the damage" and get a quote of how much a replacement costs - instead of just giving you a price in the first place...

Never again will i or any my family buy a Samsung product of any description ever again . 75 inch TV . On the wall for 6 months .first time cleaning the screen I noticed tiny little fleck on the corner of the screen . Go to Argos show picture said it's no effecting the screen but I'm worried over time it might get worse . They looked said it's obviously not been damaged but you would have to speak to Samsung direct . Get in touch with Samsung send pictures . leave me hanging for over a week . So I call them today to be told it's deemed as damage and is not covered by warranty. Absolutely disgusting.

samsung has gone downhill so bad. the build quality is cheap plastic now and their live chat support is completely useless. they just send automated copypaste replies and refuse to take responsibility for sending out faulty devices. spent hours trying to get a refund or replacement and got nowhere. do yourself a favor and buy sony or lg instead. total trash..

Samsung power bank online purchase #UK260503-30427949 , less efficient than Anker for half the price. Wanted to return immediately within the returns period, was told I needed to pay £5 postage fee. I sent complaint to CEO email ref 363982751 on 20/05. Never received a response and on chasing this today Ron from customer service informs me the product is now no longer returnable. Terrible customer service . Time to switch to Apple.

I recently bought a Samsung TV and received an email inviting me to register for an extended 5 Year Warranty. I experienced problems attempting to do this so rang Samsung support. After a delay I was told that the model I had bought (QE55S95HFTXXU) did not qualify.
Also, the TV randomly turns on and then off again. This has been escalated and I was promised a prompt call back on the issue. So far (5 hours after my call) I have heard nothing!

I am very disappointed with Samsung and their repair partner. You should think twice before sending any email, as the phone is of poor quality—its screen suddenly develops a black dot. Instead of fixing the issue, they are demanding £500 for repairs. 😡 I will never buy Samsung devices again.

(Service Order Reference 4294793445).

NEVER Samsung again. The new Samsung phones are horrible. The software is becoming more intrusive and bloated with useless features nobody asked for, which Samsung tries to force on users. The UI is constantly changed for no reason. Samsung used to be a decent company, but the 1 star rating speaks for itself.

I purchased the Samsung 85 inch Neo QLED 8K Smart TV on Black Friday in November 2022 and am having issues with the TV. There's a horizontal and vertical line that runs across the screen. This just came from nowhere. I googled what might have caused the problem and the answer I got back was possibly a bad pixel. The TV is only 3 1/2 years old and for the price I would have not expected to have issues this soon. I reached out to Samsung to inquire about the warranty and they said the warranty had expired and there was nothing they could do. I would not recommend buying this TV unless you want to run into issues within 5 years.

Pure garbage. I've been a samsung user since 2004 and have never had a problem with their devices. S26 ultra is TRASH!!! I have terrible issues with staying connected to my mobile network. My gps location is all over the place. From Google searches to maps my phone thinks I'm anywhere but where I'm actually at. I have exhausted every single troubleshooting tactic available, and still no good. So I call customer service center and they want to send me halfway across the state to "hopefully" repair it according to Aberham 5384033657 whom I spoke to on the phone. If that doesn't work, then they'll send it to Texas for 5-7 business days. If that doesn't work, then and only then, will they replace my device. So I will just go a couple of weeks w no phone. It's no problem for samsung though. It's not like I need my phone to do my doordash job. What a joke, this phone has 1000's of reports w the same issue, but they want to "FIX" it. This will be my last device I purchase from Samsung. In fact I will be boycotting Samsung across the board. From TVs to Appliances and obviously phones. What a JOKE!!!