Ordered sofa early Feb, at the time of full payment I was assured that the furniture would be delivered before end of April.
3 text messages recieved stating delivery 26.3 then further text message 21:00 day before cancelling delivery without explanation or apology.customer care do not return calls
Researching scs complaints this appears to be the norm.
Visited the chesterfield store Saturday
and was told by the store manager that I was in my right to recieve a refund when
I requested a refund he became abrupt
stating he would need to call head office.He tried to tell me that the issue was the distribution centre and to expect delivery 19th May!!.He couldn't tell me why I had recieved text messages arranging delivery which then were cancelled.
I had to take a day off work to accept
delivery which was cancelled last minute.
Avoid at all costs do your research.please save yourself the stress Look at "SCS complaints"
Ive paid my money and expect to recieve my refund.
The 5* reviews are from the service in store or possibly fake reviews.
Getting what you paid for is a different matter.Please do your research.

We recently purchased a sofa from the Chesterfield store.
The Customer service we received from a certain member of the team was absolutely appalling, we don’t recall his name as he never introduced himself and was very rude and hostile when we had a few queries about our delivery.
On a positive note , our sofa is beautiful and we did receive good customer service from Liam the store manager .

We were kept informed of the delivery time and I was contacted 45 minutes before delivery. The furniture was delivered into the house with care not to damage any wallpaper etc. The delivery people were helpful and friendly and all the packaging was removed.

We were welcomed on entrance to the store and given a great free gift of a tape measure which was extremely useful and a voucher although i forget the polite young gentleman’s name. We were able to walk around the store without feeling pressured something we had experienced previously from another furniture store which we quickly left. We had identified a settee we liked and started to talk with Lewis. Lewis was extremely helpful but not pushy he made us a drink and gave us time to consider our options. He went out of his way to support and help us the best way he could purchase the settee we wanted in the fabric best for us. Allowing customers the freedom to shop, time to make decisions, support where needed flexibility where possible did it for us the best sofa experience of all and we have certainly had plenty recently. Thanks again Lewis hope all goes well with the rest of the SCS experience 👍

Chesterfield SCS. We purchased our sofa here around a week ago, the 2 men (Lewis and Ali) were very helpful, especially Alistar, told us everything we needed to know, offered us beverages while we looked around, and helped us pick out the perfect sofa!

Very approachable affable guy although just learning the trade performed well in dealing with my order efficiently. David Sutcliffe

Delivery people were fantastic , couldn't help enough and was on the timestamped.

The knowledge that the sales person had helped a lot

Didn’t feel any pressure to buy. Just the right amount of help and customer service with a good knowledge of products.
The actual purchase procedure seamt lengthy.

Everyone was helpful and professional right down to the men that delivered my new sofa, which was worth the the wait because it is excellent quality and is extremely comfortable. Thank you to everyone at SCS👍

The worst buying experience ever. We went to buy a new 3 piece suit and ended up buying a 2&3 seater reclining sofas, which we wouldn’t have bought if we were not lied too at the point of order. Following numerous faults with the 3 seater SCS sent out someone to look at it, only for us to be told, “what do you expect when buying a recliner”. From then on SCS never answered the phone. After months of getting no where, and the store we bought it from, reopening after a lengthy refit we visited the store. They have a phone number to contact customer services but even then you could be waiting 15 mins. After many visits to the store and no end of broken promises by the customer services we requested a full refund. Again no response to phone call and more visits to the store they agreed to a refund and collected the sofas. Then the procedures for the refund didn’t happen as we told it would, which lead to another visit to the store and more messing about which culminated in us refusing to leave the store until we got the refund. Eventually we did. How any company can survive when they treat customers like they do is beyond us. We wish we had read the reviews on the company prior to going there as it appears many more people have experienced very similar service. The current staff at the store were very helpful but unable to actually do anything to expedite the problem and were embarrassed about what we had been put through.

One of your staff members by the name of clair made our experience of looking for our ideal furniture easy, nice, no pressure and very relaxing, and because of all this we were able to make a decision and purchase 2 leather 3seaters.

We have been trying to purchase a Lucca foot stool to go with our settee that we got from you last year unfortunately they don’t make them anymore so the brilliant Clair had a idea to have another design with the same colour leather

Lads very friendly. Got everything into the house ok, unpacked sofa etc. Could not be more helpful. Buying was also good. Store staff very helpful. Communication excelent throughout.

Claire was amazing! So helpful and had a lot of knowledge of the products.

Very helpful and friendly staff who did all they could to help me find the furniture which I love ❤️ 😍

Ordered a sofa, told delivery would be 19th March, which was fine as we were going on holiday the day before and had someone available to take delivery so disposed of our old sofa to be told 24 hours before that it would be Monday 24th (today) which again fine as we were back yesterday and would only have to do one night without sofa, to then recieve an email 24 hours before delivery to say that delivery has been pushed back to 28th March. Tried to call to get some resolution to this issue and was on hold over 1 hour. Absolutely disgusting company. All 5 star reviews are fake.

Update - after weeks of trying to get in contact with scs, they are now saying there are only x2 right pieces not a right and left. So cancelled order. Please please avoid

First class service from initially in-store with polite and informative sales assistant to delivery with good notifications of delivery time and great delivery men.

Easy order process. Sofa arrived quickly, delivery crew were careful and a very polite.

I ordered a sofa from your store in chesterfield, and I purchased it on finance, I was told I may, key word here, a while to be delivered as it was a display model and they were waiting on a sofa to be delivered so they could send that one out. I was happy with this.

On the 30th of January, I received a text message, which I was told I would receive when my sofa was arriving. and it stated, that my sofa was due into there distribution centre and it would be delivered by the 8th of February, earlier but the man who sold us the sofa told us that it was possible. So with no reason to doubt, I thought it would be delivered on the 8th.
Then on the 7th, I received a phone call, from the man who sold us the sofa, Martin his name was, he said, that the texts I recieved were wrong, and that no one from his branch was able to contact me sooner because he was away. during this time, I recieved tracking information so I had no reason not to think my sofa wasn’t coming.

And during this time also, before I recieved my phone call on the 7th, I sold my furniture in the living room, 1 sofa two chairs and a coffee table because I was ready for my new set.

So when I was told that it wasn’t coming, I asked who’s fault it was, to his reply was someone messing up in head office, to which I had a problem with, as I didn’t deem it fair that I would now have no furniture because of someone’s mistake, I then asked Martin for a complaints procedure and he gave me an email, an email which I have contacted 3 times describing my situation, I have also tried the online contact form. and I’ve tried calling customer service to be told the centre is closed.

All of this information and I am just extremely disappointed with how I’ve been treated with a problem. and I’m not writing a review to explain and hopefully get contact in return, because no other method is working.