I had my new sofa delivered today, Kettering Northants..by 2 gentleman called Craig and Martel, very respectful of my property, very helpful ,very professional..makes a nice change to have friendly service, Thankyou.. and the sofa is awesome too 🤩

Really great guys, phoned ahead of their arrival, a little earlier than email and text said which wasn’t a problem, friendly, helpful and got the job done well, really pleased.

I was text at 6.30AM! Which is a ridiculous time to text someone and wake them up.
To tell me delivery was booked for 10 - 10.20
What time did they come……12.30!

If I could give this 0 stars I would, my partner and I ordered our sofa in store, we was served by a lady called Sharon and the service couldn't have been better, we have just bought our first home so we were really excited to order this beautiful sofa everything seemed perfect. Sharon measured the sofa with us and we compared with our measurements and she was sure it would fit in our house just fine, communication of delivery was great however on delivery the delivery team told us they knew before arriving that the sofa wouldn't fit as it never fits in anyone's door and it always gets sent back, they told us some stores have stopped stocking it as it always causes problems however we weren't warned of this as we wouldn't have ordered it! When calling the store a gentleman explained he always tells his customers that unless they have double doors at the entrance not to buy it as it won't fit however we wasn't told this on purchase. Sharon called us and was very rude saying we would either need to pay £200 per piece that needed to be altered for it to be rebuilt in our home or pay over £500 for a refund!
We have been left very disappointed, without a sofa, feeling conned and will never recommend SCS or use them again! Since this experience we have learned of other people having the same issue! Absolutely disgusted!! Do not go here!

Very good service from people on the shop.
However sofas did not arrive on time.
Turns out they were in the warehouse so could have been delivered earlier if not on time. But apparently due to a mix up they did not know where they were going.
Once received deposit communication is non existent.
Delivery men were very pleasant and helpful.

Delivery experience was fantastic but I’m quite disappointed with the quality of the product on initial viewing. The salesman in store was also fantastic and he listened carefully to what we needed.

Good service all the way through from service received in Northampton store whilst choosing our chairs to prompt and efficient delivery this morning.

I bought an Orton sofa from SCS, Northampton Riverside Retail Park, in July. On the very first delivery, we noticed one of the legs was broken from the frame. They took it back, promised a quick repair, and after 2–3 weeks returned it in the exact same broken condition. Nothing had been fixed.

They then gave me a repair date of 15th September. I waited, only to find out nothing was done, and when I called on the 18th hoping they would finally send it back repaired, I was told it’s now postponed again until 1st October. So far I’ve had this sofa twice, both times broken, and I’m still waiting with no guarantee it will be sorted.

This has wasted weeks of my time with nothing but excuses, empty promises, and poor communication. The quality is appalling, the service is unprofessional, and it feels like once they have your money, they simply don’t care. I deeply regret buying from SCS.

Absolutely brilliant delivery sales person and delivery couldn't have been better very respectful

The delivery men were punctual and cheerful, very helpful and they were happy to move my old sofa to the garage.

Tom and Paul were excellent. Very quick and efficient.

Waliur was very helpful and very knowledgeable, the store looks great and the welcome and free drinks you get was a nice touch.

Waliur is a very nice guy and a very chill out salesman.

Doug

We have been 3 times in the ScS shop in both sites Milton Keynes and Northampton where we received a great customer service. We felt comfortable and well taken care of. Waliur were literally rearranging a stuff to help us to visualize things better.

The whole experience from ordering to delivery was very straightforward. The delivery guy’s were very friendly and efficient and respectful of our property. The sofa is perfect, just what we ordered.

sofa and armchair are nice , well made, shame about the long wait for delivery , five months , staff at the Northampton shop were helpful and kept us informed when there were any news

Great communication evening before i recieved a time eindiw nect day a more precise time then i could track the progress just before arrival a phone call. Really excellent service

Very Pleased.

Was kept well informed of expected delivery date & time. In fact delivered a day earlier than originally quoted.
Delivery expected between 10.35 &11.00 am and delivery men arrived at 10.35
Delivery drivers were pleasant and unpacked sofa & chair outside our property and took all packaging away with them.
They demonstrated how the recliners reclined as one was electric and the other was manual.
Impressed with SCS service and delivery.

Just had the most amazing conversation with SCS customer service. Minus the service 😂. Just been told after a 7 month in total battle that they would do me a one off favour after 2 of their own tech said the sofa was to badly built to repair. They would take it back and give me the money back I have paid for it . But apparently SCS don’t do custom satisfaction so we will not offer you anything for my 7 month of hassle . But if the sofa is defective I won’t get my money back . Clowns . Why do they think it’s going back in the first place.

Staff in the Store were friendly and helpful. Delivery staff were very good. On time (Craig and Trav)