Secursus Reviews 

I run the 100% 5* rated music store Wax Musical in Culcheth - check us out for amazing guitars etc shipped worldwide. There is only one courier in the UK that can be trusted never to damage guitars and that courier will not insure musical instruments. The only solution? Insure separately with Secursus. First problem ever happened last month - courier delivered my parcel to an Amazon returns depotin error and there was no way to recover it. So I put my claim in with Secursus - I have received the full amount I insured, transferred into my bank account within two weeks. Very happy and will continue to use them.

Very bad customer service. Parcel went lost and they wont refund regarding to their complicated T&C. They will find always a reason why they wont pay and refund. Especially with terms not in your hand to deal. The parcel was ordered as private delivery + signature required. Customer routed it to an UPS point and now they are claiming its not covered anymore. How should a shipper control this???
This is the worst customer service - they wont to get paid for zero coverage and it works best as long as there is no case

Very helpful and paid compensation quickly A*********

The pack (a guitar) arrived broken at the destination (UK)
I just had to send documents on the Secursus web platform (it's easy to use and very simple to understand) , and Secursus refund me. The contact was quick and professional. I had another problem few month ago , and it was also quickly fixed. A very professional service. The best solution i know for extra inssurance.

I was incredibly impressed with how Secursus handled my claims. From the timeliness of responses to the thorough explanations of procedures, and even to the distribution of the claim funds, it was a stress free experience.

I was Not able to Register my Credit Card. They helped me to carry Out the payments manually.

Overall good experience if you carefully read the requirements and make photos of every step. Packages need to be packed so that the goods sent are not identifiable. Short: do your homework first

I have used secursus to send two packages to Hungary. DPD as a parcel service does not allow insurances above a certain amount, so I had to use an external insurance service. Sure enough, one of the packages send got damaged.

Since I documented every step of the shipping progress and chose to send the items with a tracking number, I could open a claim with secursus. After 8 weeks and a multitude of requested documents and photos (which is totally understandable) I was able to get the full refund for replacing spare parts of the items damaged (monitor speakers in this case).

If something like this happens there is work to do and it is tedious, but: everything for solved and secursus acted professionally every time.

There is only one gripe and that is the website itself, which does not allow any useful interaction when using a smart phone. Requested videos could not be send by email since they were too large.

Apart from that: will use them again. Happily.

Solid insurance company

In May, Fedex lost me a parcel with a wristwatch. After some require documents from Secursus. I got paid by them after 5 days i submited documents to them. I will use their service for my business for sure

Always excellent service and Marie is always on hand to answer any questions.

Super professional. Handled the claim efficiently and was very helpful throughout the process. I’ve been using securus for 5 years and this is the first time I made a claim. They live up to all expectations I had.

i insured a couple of parcels worth thousands of euros during the last year.
everything was fine, till one got lost in transport.
i didnot know the terms&conditions in every detail, so my claim was rejected. but i got full compensation in goodwill very quickly.
that was a great relief.

I ran into a damaged shipment problem using a UPS service to a Antique Radio client. Filing a damage claim was realtively painless on Secursus' system and Marie from the company helped me with the claim along the way. While we had to wait for UPS to render a verdict on the claim first, which took two months, once the UPS portion was settled, Secursus sent the balance to me the next day!! I will continue to use them for all my high value collectible shipping insurance. First rate outfit!!

Easy to use, well priced and so far a great experience

Very responsive service and extremely reasonable prices. Couldn't recommend highly enough!

Very good customer service! Fast and reliable.
Thanks Marie for helping me with some questions I had.

Great communication from this company. I was unaware you could buy secondary insurance on a package. I am glad I found this out. I will be doing business with Secursus again.

I recently booked a shipment of expensive model railway equipment from Ireland to Netherlands with GLS. I packed the items in accordance with recommended packing advice. After booking the shipment I insured the parcel with Secursus. The process was straight forward. Unfortunately despite following packing recommendations the receiver notified me that some of the items were damaged in transit. The box showed signs of rough handling. I had photographed the items before packing, during packing and also photographed the sealed parcel before collection by GLS. I made a claim against GLS who denied my claim despite the evidence. I subsequently made a claim to Secursus. Their response was quick and their advice was clear and concise. After submitting all of the required documentation my claim was quickly settled in full. I would like to commend the account manager who looked after my claim for the efficient and professional way that they dealt with my case.

Have been using this to insure packages of various value for a couple of years now. Just last week I had to file my first claim for a package which Royal Mail had lost. I had to upload a ton of documentation, so make sure you photograph everything related to the package. After I had sent it all it took some 4-ish days and I just got the full insured amount back.

So in other words, it worked flawlessly and just as intended, my case support officer explained what I needed to document and why, and was very helpful the whole way. The automatic noreply email informing me that my claim was successful asked me to leave a review so that's what I am doing now.

Would wholeheartedly recommend Secursus, the insurance costs are decent and now confirmed much better than Royal mail and such.

Secursus provided me excellent service and lightning quick claims processing.

During shipping of a vintage guitar insured with Secursus it arrived with moderate damage. There box was clearly handled roughly by the carrier, and the fretboard glue gave way and it started to separate from the neck from the nut down 3 or 4 frets.

It was easy to provide the relevant documentation through the Secursus web portal, and after a few clarifications in the chat the claim was approved and the money arrived the same day. Total time from claim to payment was 5 days.

Honestly, that's amazing in this day and age of haggling with insurance companies. I will use Secursus for all my shipping insurance needs from now on. Easy peasy.

This company do not pay out on genuine claims - BEWARE!!

Joseph Lewis