shoezone Reviews 

33,287
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 3,602 reviews, reviewers overwhelmingly had a great experience with this company. People truly love the incredible value offered here, frequently mentioning that the footwear is well-made, stylish, and available at very affordable prices. Consumers also highlight the exceptionally fast delivery service, noting that online orders frequently arrive the very next day without experiencing any trouble or extra hassle. However, some customers also noted occasional issues regarding incorrect sizing or unexpected delivery delays that caused minor frustration. A few people mentioned that certain packages took longer than initially promised to arrive or that items occasionally did not match the expected measurements at all.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are well-made and comfortable for... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting the convenience of free... See more

Order

Users describe positive interactions with order, highlighting how easy the website is to navigate and how... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made,... See more

Price

Customers had positive experiences with price, consistently reporting excellent deals, affordable options,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My husband loves these slippers, great product, well made and not expensive either. Shoe Zone has always been our go to as they always provide great service online and in store. Good quality products... See more

Rated 5 out of 5 stars

Yesterday I visited Shoezone on Newport, Isle of Wight. The staff were very friendly and helpful. I ordered a pair of sandals as I was told they would arrive the following day. I not only received co... See more

Rated 5 out of 5 stars

Great prices especially on the mix & match range. Nice selection for both boys/girls makes ordering easy. Fast & free delivery big bonus! Have used multiple times & will continue too.

Rated 5 out of 5 stars

A great range of brands, many at sale prices, and an impressive delivery service too! Having found a limited number of sandals on the shelves of local stores, I ordered a pair of Skechers ' slip... See more


Company details

  1. Shoe Store

Written by the company

Shop online today at www.shoezone.com for all the latest footwear trends available at our fantastic low prices. We have a huge range of styles for the whole family, from shoes and boots to wellies and slippers, there really is something for everyone to suit all budgets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

33K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(33,287)

3,396 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a pair of boys school shoes…

I ordered a pair of boys school shoes from the York branch of Shoezone. I was ensured by the sales rep that they would be delivered the next day. It also stated that on the receipt I got. It has now been 5 days and customer service says Everi couldn't deliver because they had an issue. I don't know what the issue is. I then said I would go back to the store and get my money back. I was informed this is not possible I would have to wait 4 days for the delivery before they could do anything. Today is Friday and I need the shoes for Monday.
On the website it says cutomer services are open until 8pm NO they close at 6pm i have been informed. Maybe they should say that on the automated message when you ring them.

September 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Quality

Very nice welly for my son. He also like it. Welly are more good than the picture shown on website. Highly recommended 👍

September 3, 2026
Unprompted review
Rated 2 out of 5 stars

I received only half of the order I…

I received only half of the order I paid for as well as 2 pairs of children’s shoes and slippers!
I have tried online to return the unwanted shoes and want to get the other pair of canvas shoes which are missing but seems very confusing trying to do this online!! Disappointed and really don’t know what to do!

August 31, 2026
Unprompted review
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Reply from shoezone

Thank you for taking the time to leave a review.

We are sorry to hear that you have experienced issues.

If you have not already, please contact us directly for further assistance:

https://help.shoezone.com/hc/en-gb/requests/new

Kind Regards,

Rated 5 out of 5 stars

Excellent and efficient service.

Yesterday I visited Shoezone on Newport, Isle of Wight. The staff were very friendly and helpful. I ordered a pair of sandals as I was told they would arrive the following day. I not only received confirmation of my order but also delivery details and tracking details. As promised, the sandals arrived safely today and were packed wisely to not only keep them free from damage but without excess packaging.
I’ve not used this service before but found it incredibly efficient. Thank you to Shoezone, well done and I wouldn’t hesitate to use this option again.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Unbeatable Service

Sandals ordered in the afternoon and delivered the following day what service, I always buy my sandals from shoezone as they are comfortable and long lasting with a very competitive price tag .

August 18, 2026
Unprompted review
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Rated 1 out of 5 stars

Yet again I order bits for my daughter…

Yet again I order bits for my daughter to go back to school with and yet again and the driver can’t seem to do this job properly and left it down stairs for anyone to help them self we pay for the driver to deliver to our door not some stairs but we all complain and nothing get done about it

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Footwear

I have bought several pairs of shoes for myself and family and have been happy with my purchases.
There's a good choice and items are as described.
Delivery is quick and prices are fair.

August 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Ordered some sandles for my holiday…

Ordered some sandles for my holiday next day delivery. They emailed me to say they would be delayed, then they said there was a problem with the delivery company. Then they said they had been returned to them and refunded me. But have emailed them several times asking why they just couldn't send them out to me as I really wanted them not a refund. Never gave me a straight answer the Sandles are now out of stock. Really bad customer service, this is the second time I've problems with Shoezone on line.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect online & fast free delivery

I have ordered online twice now & the free next day delivery is awesome. I ordered some slippers yesterday at 7pm & they were delivered by lunchtime today plus I love my slippers as they are great quality & fit perfectly so all in all a great company.

September 2, 2026
Unprompted review

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