Impressions Online Boutique Reviews 

182
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I’ve just purchased for the first time, but definitely not the last! I had to make a change to the order almost immediately (my mistake), and I received a prompt and friendly confirmation of the chan... See more

Rated 5 out of 5 stars

I’ve been shopping at impressions for a couple of years, and it’s by far my favorite go-to online shopping store. I frequently order items several times a week! It’s reasonably priced, and as a short... See more

Rated 1 out of 5 stars

Horrible product and experience. I ordered a beautiful blouse "The Paparazzi Top in Champagne" for $46 as a Christmas gift. I was so embarrassed when my gift was opened and displayed. It looked like a... See more

Rated 5 out of 5 stars

I don’t know how anyone could give this boutique less than 5 stars—I would give them more if I could! Quality of clothing: amazing. Sales: frequent and substantial. Customer service: fantastic. Shippi... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

A woman’s wardrobe is her opportunity to stand out and make a lasting first impression. Launched in 2012, Impressions Online Boutique offers a wide range of apparel to fit any woman’s unique sense of style. Our clothing and accessories are carefully curated to provide our customers the latest fashions. To keep our customers in style we post new arrivals daily, as well as offer stylist picks to help any indecisive shoppers. Impressions Online Boutique is a fashionista’s best place to create the perfect wardrobe. Beyond helping you look your best, Impressions Online Boutique strives to make every purchase a positive experience. Our top priorities are excellent customer service, exceptionally quick order processing, ultra fast shipping times, and a hassle-free return policy. We value your feedback, whether positive or constructive and we are continuously working to improve your experience. If you are a first-time visitor or long-standing customer, we hope you will be thrilled with every aspect of your Impressions Online Boutique shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

182 reviews

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4.4

All reviews

(182)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

I have always had excellent experiences…

I have always had excellent experiences with Impressions Online Boutique. Their clothing is trendy and the quality is always good. I love that they provide detailed sizing information for each item. They ship orders quickly and they arrive within days of ordering.
I highly recommend Impressions Online Boutique.

May 14, 2019
Unprompted review
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Rated 5 out of 5 stars

By far the best boutique

By far the best boutique! I am a frequent shopper with Impressions Online Boutique and have been extremely satisfied with all my orders. Trendy clothes and fast shipping!

May 14, 2019
Unprompted review
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Rated 5 out of 5 stars

They are so fast at shipping and I…

They are so fast at shipping and I always love my stuff!❤️ Pretty sure my whole closet is impressions!! My last order number was 582740 ordered on the 5th and had it delivered on the 7th!! Best company ever!

May 14, 2019
Unprompted review
Rated 5 out of 5 stars

I love the clothes and you always have…

I love the clothes and you always have lots of new things to choose from and the shipping is free. Have never had a problem with anything that I have ordered. I need a third job for all the clothes that I want to buy.

May 14, 2019
Unprompted review
Rated 5 out of 5 stars

Impressions Online Boutique is awesome

Impressions Online Boutique is Awesome! Not only is everything so cute, the customer service is the best I have seen! If I ever have a problem they are super fast at responding and fix the problem right away. The clothing is great quality and everything fits as it says. Shipping is free and super fast. I recommend shopping at Impressions Online Boutique!

May 14, 2019
Unprompted review
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Rated 5 out of 5 stars

I love Shop Impressions!!!

I am so happy I found Shop Impressions ! They have the most beautiful trendy clothes that comes in multiple sizes. They ship out right away and I get my packages so fast !! I’ve loved everything I’ve ordered , and I get compliments all the time !! Plus they get in new styles almost everyday !!! That’s amazing!!! I would recommend them in a heartbeat.

May 14, 2019
Unprompted review
Rated 5 out of 5 stars

Always a great experience!

I've been shopping at Impressions Boutique for a little over a year and I love how frequent they get new arrivals and the quality of the products. My shipments arrive super timely and the return process is so stress-free!

May 14, 2019
Unprompted review
Rated 5 out of 5 stars

5 Stars for a Reason!

I’ve been shopping at Impressions for years and love their style. The clothes are on trend, launder well and the store provides an easy shopping experience for me. I have minimal shopping time and love shopping from places that make it easy for me to be fashionable. The service is quick and the team is responsive to help whenever I’ve needed it. I love this store and recommend it all the time!

May 14, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I just can’t say enough about the customer service I received recently when trying to pick out a gift for my wife.I was in desperate need of a gift for Mother’s Day and had to call the main number with a few questions on a decision about an outfit for her. I ended up getting her the perfect outfit and it just made Mother’s Day so special. Thank you so much for your patience and help. She loved everything!

May 12, 2019
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Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. I placed an order and got a confirmation email. Then instead of calling me they sent an email for me to call them to verify my order? I did not see this email for 3 days but they already charged my credit card and was holding my items until I called? When I did call they were rude and not empathetic at all in the fact now I would not receive my items by the date I needed to. I just canceled my entire order. No apology from them or anything just....tough luck!

May 10, 2019
Unprompted review
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Reply from Impressions Online Boutique

Hello, MC. We are working to resolve this issue with you and you should be receiving an email from our manager very soon. We are very sorry for your experience but we look forward to continuing our conversation with you to ensure we do everything possible to serve you!

Rated 5 out of 5 stars

Good customer service

Ordered an accessory that I was not completely satisfied with and customer service was able to take care of the situation in a quick and professional manner. They are helpful and truly care about your experience.

May 7, 2019
Unprompted review
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Reply from Impressions Online Boutique

UPDATED REPLY: Thank you, Liag for taking the time to edit your review and please do not hesitate to contact us should you need further assistance with anything!

Liag, we are very sorry to see that your experience shopping with us was less than ideal. Our manager will be contacting you to follow up on your order experience. We want to do whatever it takes to resolve this issue for you. Thank you for your business and we will speak soon!

Rated 5 out of 5 stars

5 star customer service !

I ordered a few items and received them a few short days after placing the order. The items were all beautiful & amazing quality, but I unfortunately received earrings that were different than the pictured ones online. When I reached out to customer service about this ... I received an immediate response & resolution from Dana. I will shop here again & again now because I know I can trust that even if there is a mistake (we all make them), they are quick to resolve any issue!!

April 4, 2019
Unprompted review
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Reply from Impressions Online Boutique

Thank you for the feedback, Whitney, and sorry again for the mix-up on the earrings! We hope to serve you again soon!

Rated 4 out of 5 stars

The quality of the clothes is very…

The quality of the clothes is very nice, however, they are SO BIG! Ive ordered everything in a small and it all fits like a L/XL. Sadly i have to return it all :(

March 27, 2019
Unprompted review
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Reply from Impressions Online Boutique

Hey Ewelina! We are sorry you had sizing issues with our clothing. We offer sizing charts for our items on each individual product page. While fit issues are our most cited reason for returning items, we have generally received very positive feedback on our sizing charts and their accuracy. We hope to have another opportunity to serve you in the future and if you have additional sizing concerns for a particular style please do not hesitate to contact us at hello@shopimpressions.com prior to ordering!

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Rated 5 out of 5 stars

THE BEST ONLINE BOUTIQUE!!!

This boutique is hands down the best one out there. I have shopped dozens of online clothing stores, including all the top names, and Impressions blows all of them out of the water!! The clothes are adorable, high quality and fit true to size (same for the shoes). Everything is exactly as it looks on the website, which is so important as a customer. Shipping was incredibly fast, ordered on a Wednesday night and received the following Saturday morning. Never shopping anywhere else again.

**Impressions if you're reading this, I love you.

March 16, 2019
Unprompted review
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Reply from Impressions Online Boutique

Thank you for the awesome review, Brenna! We love you too!

Rated 5 out of 5 stars

This online boutique is top-notch!

This online boutique is top-notch!! The clothes are affordable but GREAT quality for the price point! I shop this site regularly and LOVE their selection. They have a wide range of styles for all body-types, the sizing is consistent and returns are quick and EASY!! This boutique also has a great customer service department - and truly has the customer's best interest at heart! LOVE this online boutique and recommend it to friends over and over again!

March 6, 2019
Unprompted review
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Reply from Impressions Online Boutique

Jackie! Thank you so much for the kind words. We are always looking to improve our customers' experience and make it as positive a buying experience as possible. We look forward to serving you in the future!

Rated 2 out of 5 stars

Do not buy from this website if you do not live in the US!!!

Do not buy from this website if you do not live in the US!!!
I ordered 2 dresses from here which came to $95, the shipping fees on top of the original price is between $35-125 (which they also didn't state that the price was American dollars until you purchased the item) so in reality I was paying $180. Then customs collected another $40 so all together I paid $220 for 2 dresses that was originally advertised as $95. Definitely not worth it!! Ive shopped on American websites plenty before this and i've never had such a bad and shady experience before. I will never shop here again

March 6, 2019
Unprompted review
Impressions Online Boutique logo

Reply from Impressions Online Boutique

Kiara,

We are sorry for your experience. We ship quite often to Canada. We are aware of the issues surrounding additional 'customs' costs but we, unfortunately, do not have any control over those costs. Those costs are imposed by your government and we do not have a good way of estimating that for you. Concerning shipping -- we are doing our best to find reasonable international shipping options for our customers but we currently do not have any overly economic options. Being a U.S. based company we have always displayed our rates in U.S. dollars as it is difficult to know conversion rates for each country.

We don't feel it is fair being referred to as 'shady'. We have a fairly lengthy shipping and return policy specifically for international customers.

If you have additional feedback please do not hesitate to contact us at hello@shopimpressions.com.

Impressions Online Customer Care

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