Returning customer here. Have used their eSims a few times when travelling to the US and Europe, for both iPhone and Android phones (we got a mix of phones in the family) Now just bought for a tr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used a couple of times, most recently on a trip to China - was a lifesaver! Many other travellers made the mistake of having no internet or only a very small amount of data, I had a decent amount... See more
Because the SIM card from Sim Options was my first eSIM, I had a few questions about activation and settings. The support team was very friendly and patient, answered all my questions, and even d... See more
Company replied
I recently purchased an eSIM for my trip to Saudi Arabia, and I couldn’t be happier! The setup was incredibly simple I received the QR code immediately after purchase, and within minutes, my phone wa... See more
Company replied
Company details
Written by the company
SimOptions is your #1 marketplace for international Prepaid SIM Cards & eSIMs. Keep in touch with family and friends while being abroad! Save 100% on international roaming charges by choosing from the best eSIMs & SIM Cards available on the market.
Contact info
23 rue d'aboukir, 75002, Paris, France
- +1 6465862166
- contact@simoptions.com
- www.simoptions.com
4.5
Excellent
2K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Easy to use and find best option of…
Easy to use and find best option of esim for my European holiday that suits my needs.
March 19, 2026
Unprompted review
Reply from SimOptions
Dear Julie, Thank you for the 5-star review! We are glad to hear that you found it easy to use our platform to compare and find the best eSIM option for your European holiday. Best regards, SimOptions Team
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Convenient and reliable
March 15, 2026
Unprompted review
Reply from SimOptions
Dear Kiril Gelevski, Thank you for the 4-star review! We are happy to hear that you found our service to be convenient and reliable. Best regards, SimOptions Team
SimOptions was informative and the easy to install
SimOptions was informative and the website helped to compare different eSims so I could choose the one that made sense for me. Immediately upon purchasing, received order confirmation and email with esim qr code and installation instructions attached. Seems super easy and much better than a physical sim card.
March 15, 2026
Unprompted review
Reply from SimOptions
Dear Deborah Ruprecht-Hall, Thank you for the wonderful 5-star review! We are thrilled to hear that our website helped you easily compare and choose the right eSIM, and that you found the immediate delivery of your QR code and instructions to be super easy. Best regards, SimOptions Team
Just going Pakistan and ordered mine
Just going Pakistan and ordered mine. Very easy installation and smooth transaction.
March 14, 2026
Unprompted review
Reply from SimOptions
Dear Imran, Thank you for the 5 stars! We are glad to hear that you experienced a smooth transaction and an easy installation for your trip to Pakistan. Best regards, SimOptions Team
It was so easy to set up
It was so easy to set up . The back up service was v.good. highly recommened this service and company.
March 14, 2026
Unprompted review
Reply from SimOptions
Dear Robert Lovell, Thank you for the 5-star review and your recommendation! We are happy to hear that setup was easy and that you found our support service to be very good. Best regards, SimOptions Team
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Avoid simoptions for European travel
The phone number was the main reason I bought this esim. However they could not get it to work. I had to buy an esim from another company. Simoptions customer service started off helpful, then showed no competence to fix the problem and then ignored me. I can't understand how they remain in business.
Then after reviewing them on Trustpilot, they reply asking for the same info which is already in their support ticket. All my responses are in there and I've used the product as instructed. Why can't they fix the problem or refund my payment?
March 11, 2026
Unprompted review
Reply from SimOptions
Dear Customer,
We are truly sorry to hear about your experience and the frustration caused by the connectivity issues with your eSIM. We understand how important having a working phone number is for your travels.
To help our support team investigate why the service was not functioning as expected, you can provide a few more details to our support team at contact@simoptions.com:
The destination numbers: Which numbers or countries were you attempting to call?
The dialing format: Did the numbers include the correct international country code (e.g., +33 for France, +44 for the UK)?
Please note that the specific eSIM purchased is designed for calls and texts within Europe only. This means that calling non-European numbers (for example, Australian or North American telephone numbers) is not supported by this particular plan.
We want to make this right and understand exactly where the communication broke down. Please reach out to our support team with these details so we can look into your case further.
Best regards,
SimOptions Team
Reply from SimOptions
Dear Vero, Thank you for the 5 stars and your recommendation! We are thrilled to hear that you found getting and activating the eSIM super easy. Best regards, SimOptions Team
Good price
Initially stuggled to get my esim to work. The webchat was available for all my questions and told me all the options I needed to change.
Now working really well. Good price.
March 9, 2026
Unprompted review
Reply from SimOptions
Dear Rachel Macorison, Thank you for the 5 stars! We are glad to hear that our webchat support team was able to help you get your eSIM working and that you are happy with the price. Best regards, SimOptions Team
I think this company is a joke.
I think this company is a joke.
But I also feel this is my own mistake. I fell for the low price on their eSIM. I couldn’t connect on the activation day, so I emailed support (which is the biggest joke in this company), and after three weeks I still haven’t received a reply. Of course, I waited until the evening for activation and eventually managed to make the eSIM work using an AI tool.
The internet is unstable, even in the city center (Cape Town). While traveling around the province, the connection quality varied a lot, sometimes no signal, sometimes 3G or EDGE.
I sincerely regret trying to save $3. It was worthwhile to buy a well-known eSIM, even if it’s a bit more expensive.
Don’t try to save money on cheap eSIM cards!
February 21, 2026
Unprompted review
Reply from SimOptions
Dear Customer,
Thank you for sharing your feedback. We take all reviews seriously and immediately looked into your case (Order #919224) to understand what happened.
Upon verification, we were unable to find any record of an email sent to our support team from your registered address. We pride ourselves on our responsiveness, so if there was a technical glitch that prevented your message from reaching us, we sincerely apologize.
Regarding your connection:
Data Usage: Our records show that out of your 3GB plan, you successfully utilized 2.7GB.
Connectivity: Our technical logs indicate that the intermittent signal issues occurred primarily when the device attempted to connect to an unsupported local network.
We want to ensure all our customers have a seamless experience. If you have the original sent-receipt of your email or need further technical clarification, please reach out to us directly at contact@simoptions.com so we can investigate this further for you.
Best regards, SimOptions Team
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Works great
Works great. Used it for my last holiday and booked it again.
March 14, 2025
Unprompted review
Reply from SimOptions
Dear Daniel, Thank you for the 5 stars! We are thrilled to hear that our service worked great for your last holiday and that you have decided to book with us again for your next trip. Best regards, SimOptions Team
Fast and easy what more do you need!
Fast and easy what more do you need!
March 7, 2026
Unprompted review
Reply from SimOptions
Dear stuart payne, Thank you for the 5 stars! We are thrilled to hear that you found the service fast and easy. Best regards, SimOptions Team
5 stars and easy
March 6, 2026
Unprompted review
Reply from SimOptions
Dear Fabio Alves, Thank you for the 5-star review! We are glad that you found our service easy to use. Best regards, SimOptions Team
Reply from SimOptions
Dear Nisha kaur, Thank you for the 4 stars! We are happy to hear that you found the process to order your eSIM easy. Best regards, SimOptions Team
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Reply from SimOptions
Dear Bernardino, Thank you for the 5 stars! We are glad to hear that your eSIM worked super well during your trip to Hong Kong and Singapore. Best regards, SimOptions Team
Works amazing !
Used SimOptions several times while traveling to Spain and France. Works amazing and supper simple to install and activate, just switch when plain lands and in a few minutes you are on-line. I lot more cost effective option in comparison to international plan of most wireless carriers.
March 27, 2025
Unprompted review
Reply from SimOptions
Dear Len Packer, Thank you for the 5 stars and your continued loyalty! We are thrilled to hear that you find our eSIMs to be a cost-effective and seamless solution for your travels to Spain and France. Best regards, SimOptions Team
Their eSIM didn’t work for me when I…
Their eSIM didn’t work for me when I was traveling to the UK. I tried to add it one day before the trip, but it couldn’t be added either via QR code or manually. Their support told me to try again after landing in the UK. However, it still didn’t activate there. I sent them screenshots and screen recordings, and it took them two days to send me a new QR code, which worked but was stuck in “No service” mode. After that, they stopped replying to my emails. I kindly asked for a refund, but there has still been no response from them. Not to mention that an eSIM from another provider activated instantly and worked without any problems.
This was surprising to me because the first time I used their eSIM while traveling to Belgium, everything went smoothly.
P.S. noone has replied to that “Management Escalation” email as well. It looks like their business strategy is: it works for the majority, so lets ignore the minority who has issues
February 18, 2026
Unprompted review
Reply from SimOptions
Dear Pavel Akulov, We sincerely apologize for the frustrating experience you had with your UK eSIM and the unacceptable lack of communication from our support team regarding your refund. This falls far short of the smooth experience you had with us in Belgium, and we want to make it right immediately. Please email us directly at contact@simoptions.com with "Management Escalation" in the subject line so we can review your case and resolve this for you. Best regards, SimOptions Team
Misleading information
The website indicates that I would get a SIM card with a Spanish phone number but they sent one with a Czech number which I did not know until I activated the card. They will not replace or refund!
February 25, 2026
Unprompted review
Reply from SimOptions
Dear Patricia Burns, thank you for sharing your feedback. We would like to clarify that our website provides various SIM and eSIM options for Spain from multiple international carriers. The specific origin and phone number prefix for each plan are clearly displayed on the product pages prior to purchase to help our customers choose the best fit for their needs. We apologize for any confusion, but we strive to maintain full transparency regarding the technical details of every offer. If you have further questions, our support team is always here to help. Best regards, SimOptions Team
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Have used SIM Options in the past…
Have used SIM Options in the past traveling to Europe. Great service, great prices and easy to activate and use. Highly recommend the service for your eSIM card options.
February 24, 2026
Unprompted review
Reply from SimOptions
Dear Tom Smigielski, Thank you for the 5 stars and your recommendation! We are thrilled to hear that you have consistently enjoyed our service, great prices, and easy activation during your travels to Europe. Best regards, SimOptions Team
Super experience
February 24, 2026
Unprompted review
Reply from SimOptions
Dear Andrei Morisca, Thank you for the 5 stars! We are glad to hear that you had a super experience with us. Best regards, SimOptions Team
A great priced eSIM
A great priced eSIM that is easy to purchase and install.
February 24, 2026
Unprompted review
Reply from SimOptions
Dear Pat Calnan, Thank you for the 5-star review! We are happy to hear that you found our eSIM easy to purchase and install at a great price. Best regards, SimOptions Team
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