Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
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See what reviewers are saying
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
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The customer service is okay. But prices outside bundle are outrageous!! In April i used 1 GB outside the bundle and Simyo charged me 67 Euros!! The bundle itself internet + calls is 5 times les... See more
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Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better,... See more
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Company details
About Simyo
Written by the company
Simyo is al 37x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond april 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 37 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7K reviews
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very scammy
October 18, 2025
Unprompted review
Reply from Simyo
Hi emrullah,
Thank you for your review.
Can you please elaborate your concerns? We take this kind of feedback very seriously because the last thing we want is for you to feel scammed. If you would like us to look at your issue, please feel free to contact us.
Kind regards,
Simyo Webcare
Extremely expensive, unpredictable charges and poor support
I switched to Simyo to save money with a SIM-only plan, but it turned out to be the opposite. In my first month, my bill came out absurdly high because they said I had exceeded my data limit — and charged me over €100 in extra MB, at a price that honestly makes no sense. After I complained, they gave me a “discount,” but it still felt like I was being overcharged for something that should have been better communicated or controlled.
I tried to cancel within the first month, but they told me I had to contact Belsimpel (where I got the contract) instead of helping me directly. It felt like they just passed the problem on.
A few months later, now, October I had no Wi-Fi at home, and suddenly my usage showed 20GB of videocalls in one day — which I find very hard to believe. I accepted I might have used more, but the costs were insanely high again, and not only for that month. Somehow, the next month (November) already showed another €100+ before it even started.
The costs are unpredictable, their pricing is not transparent, and the customer service gives you generic answers instead of real solutions. I deeply regret switching to Simyo. I would not recommend it to anyone who wants a clear and fair phone plan.
October 13, 2025
Unprompted review
Reply from Simyo
Hi M,
Thank you for taking the time to share your experience. We're truly sorry to hear that your switch to Simyo has not met your expectations and that you’ve encountered issues with unexpected costs, communication, and our customer service.
We fully understand how frustrating it can be to receive high charges, especially in your first months with us. At Simyo, we aim to make data usage as transparent as possible through our app and by sending alerts when you're nearing your data limit. We also provide a datalimit that you can add to your subscription for € 0,50 per month to make sure you don't use more data than you have. You can activate this feature on your Mijn Simyo.
Regarding your attempt to cancel via Belsimpel: when a contract is taken out through a partner, the initial cancellation process must indeed go through them. That said, we understand it can feel like being passed around, and that’s not the experience we want to provide.
You also mentioned feeling that our customer service gave generic responses. That’s disappointing to hear, as we strive to not only be friendly but also provide real, helpful solutions tailored to each situation. We always want to learn and improve the moment we fall short to do that.
If you’re still open to it, we’d love the opportunity to review your situation in more detail and see how we can help and to prevent future situations like these. Please don’t hesitate to contact us at webcare@simyo.nl.
Kind regards,
Simyo Webcare
Canceling within 14 days while keeping your number is impossible
Getting a good sim only deal was fine. Unfortunately due to personal reasons I wanted to cancel the subscription within the 14 days that it is allowed. However when I wanted to do so I couldn't keep my number. Since a lot is coupled to my phone number I am staying. But it feels like a bad service to me. Probably if I didn't have this issue I would be more then happy.
October 8, 2025
Unprompted review
Reply from Simyo
Hi David,
Thank you for your review! Can you please contact us at webcare@simyo.nl? We would like to help you and find a fitting solution to this problem. Thank you!
Kind regards,
Simyo Webcare
Amsterdam to Geneva
I live in Amsterdam, very recently went on a skateboard trip to Geneva Switzerland for a week and all went perfect.
All 5G speeds, maybe 10% of time 4G+.
Super satisfied so far.
Dusan
September 26, 2025
Unprompted review
Reply from Simyo
Hi Dusan,
We are very happy to hear you had great connection during your trip and are overall satisfied! Thanks for leaving a review for us. Ride on! :)
Kind regards,
Simyo Webcare
I am really satisfied with Simyo
I am really satisfied with Simyo.
Simyo uses KPN line so it is so stable and fast as well.
I found Simyo App is also quite easy to use and check my status and usage.
I am so happy I am with Simyo.
October 3, 2025
Unprompted review
Reply from Simyo
Hi Harung,
Thank you for your review and kind words. We are very happy you are with us and we hope you stay happy!
Kind regards,
Simyo Webcare
The website is good and efficient
The website is good and efficient. I got the sms to confirm the fact that I want to keep my number.
October 2, 2025
Unprompted review
Reply from Simyo
Hi Dirk,
Thank you for your review. And welcome to Simyo!
Kind regards,
Simyo Webcare
Warning: check your iPhone’s model number!
I’m a very new client. I already have one positive and one negative experience and I’m writing this review to warn anyone considering eSIM.
I wanted to transfer my old number from Odido to Simyo and switch to eSIM. Since I’m abroad at the moment I got in touch with Simyo via WhatsApp.
I got a reply pretty fast and I was told everything about the procedure and basically assured that it’s totally possible.
So I started the process. My number was transferred after few days but I was not able to install the eSIM. I contacted Simyo again via WhatsApp providing the screenshot of the errors I’m getting.
And now the fun part…(not funny for me though): even though my iPhone supports eSIM I can not use it because my model number is not matching the approved model numbers! Only model numbers with last characters DN, ND, ZD, or NL are approved.
So if you have a iPhone purchased anywhere else than NL region you are out of luck installing the eSIM.
This is purely Simyo’s decision not iPhone limitation.
And fair enough, if that’s how they want to do their business, so be it.
But I was not informed about it or never suspected that this kind of limitation even can exist. No one in the chat mentioned it.
And guess what? If I knew in advance, I wouldn’t transfer my number.
Now, I have no access to my Dutch number, no eSIM, and no possibility to revert the process.
I was offered physical SIM as an option.
But since I’m abroad it won’t reach me easily, I have to use my friend’s address in NL to forward me the card.
So all of you travelling and living abroad, check your iPhone’s model number before purchasing eSIM.
You might be out of luck!
I’m giving 2 stars in this review because the customer service was easy to reach.
The story will be continued after my SIM (physical SIM!) arrives.
October 2, 2025
Unprompted review
Reply from Simyo
Hi Monika,
Thank you for sharing your experience, even though we're sorry to hear it’s been a very frustrating one. We truly appreciate the detailed feedback.
We completely understand how inconvenient it must be to be left without access to your Dutch number, especially while abroad. You're absolutely right: while your iPhone supports eSIM, certain regional models are currently not compatible with Simyo’s eSIM service due to technical limitations on our side, not Apple’s. This restriction is indeed based on the model number suffix, and we sincerely apologize that this was not clearly communicated to you upfront.
Your point is absolutely valid, we should have informed you about this earlier during your chat with our customer service team, and we’re reviewing this internally to prevent similar issues in the future.
We’re glad to hear our team was responsive and that you're now expecting a physical SIM card. While it's not the ideal solution for someone abroad, we hope it will at least get you connected again soon.
Thanks again for the honest review. We learn from feedback like yours, and we’re truly sorry this was your first impression with us. If there’s anything further we can do to support you in the meantime, please don’t hesitate to reach out.
Kind regards,
Simyo Webcare
English application
Hii,
First thank you for your services. Everything has been okay so far for me; however, it is terrible that the application is only supported in Dutch language. I don’t understand a word in Dutch so it makes it hard for me to work with the app!
September 30, 2025
Unprompted review
Reply from Simyo
Hi Bahare,
Thank you for your feedback! We are always looking for ways to improve our services, and your point is part of that. At the moment we are actually looking into the options for the app, so feedback like yours shows we are on the right way.
Kind regards,
Simyo Webcare
It is a scam company they took 110 euro…
It is a scam company they took 110 euro for 40 mb outside the bundle and I didn’t know that Internet will not stop automatically when I reach my limit
September 29, 2025
Unprompted review
Reply from Simyo
Hi Laith,
Thanks for sharing your feedback. We're really sorry to hear that you've had a negative experience and that you were surprised by the extra charges for data usage outside your bundle.
By default, data usage doesn’t stop automatically when your bundle runs out, but we do offer tools like data limits and usage alerts to help avoid this kind of situation.
We’d really like to take a closer look at what happened and see if we can help in any way. Please feel free to get in touch with our customer service team, we're here to support you.
Kind regards,
Simyo Webcare
Only out for money.
I paid for an e sim because i’m in the netherlands dor just a month. And apparently i went outside my plan. The e-sim was 11 euros which is really good. But the fact that they “block” my sim when i’m already 100 euros over is a bit shit. So i bought some more mb’s for internet and it happend again. NOT 100 EUROS BUT 250 EUROS. So now an 11 euro plan turns into 361 euros. Great.
September 28, 2025
Unprompted review
Reply from Simyo
Hi Robin,
Thank you for your feedback. We're really sorry to hear about your experience. We understand how frustrating it must be to see unexpected charges, especially when you were only planning to stay in the Netherlands for a short time.
Our goal is always to provide clear options and safeguards, and it sounds like things didn’t go as expected here. When data outside of the plan is used, costs can add up quickly. That said, we never want our customers to feel surprised or overwhelmed by their bill.
We’d really like to look into your case in more detail to see what happened and whether anything can be done. Since we can’t access your account through this review, could you please reach out to our customer service team directly? We’re here to help and want to do what we can to support you.
Kind regards,
Simyo Webcare
Beware
Beware: there is no way to tell Simyo to disable your data service when your data runs out. Why does this matter? Because they immediately charge you 0,15 EUR / MB. That’s about 40 EUR for a 5 minute YouTube video. Yes, they send notifications, but if like me you don’t monitor your text messages and email by the minute, you may find yourself with a huge bill. It’s an exploitative and unethical business model and I’d be shocked if it’s not illegal. Their support chat can take half a day to get back to you and let you know they’re not going to help you. The design of the app is confusing and looks like a German website from 2005, and seems like it was developed by 2 low-skill programmers. If you’re reading this and you’ve experienced anything similar with Simyo, please chime in with your experience and report them to the ACM (Autoriteit Consument & Markt) if you think it’s justified. These people are getting rich off by extracting cash from people in NL who probably live day to day or paycheck to paycheck.
EDIT: I cannot reply to Simyo's response to my original message, so I'm including this addition. I've been in touch with your support team and have spoken to probably 15 or so different members and have asked specifically about disabling my data once I runs out, rather than charging 0,15 EUR / MB, and A) either none of them were aware of it, which would be another failure of yours, B) they all lied and pretended they did not know about it, or C) you are lying in your response.
Where EXACTLY in Mijn Simyo can I find this feature, if indeed it exists? It's not under Settings/Instelingen in the iOS app, and on the website, the page for Dataplafond on the website (can't include a link due to restrictions on trustpilot) says "MISTAKE: This page does not exist (anymore) Do you want to go somewhere else?"
September 18, 2025
Unprompted review
Reply from Simyo
Hi Spam Only,
Thank you for sharing your feedback. We understand how frustrating unexpected data charges can be, especially when they add up quickly.
At Simyo, we do send notifications to help customers stay informed about their data usage. Currently, we have an automatic data block option once the bundle runs out. You can activate this option (it's called Dataplafond) in Mijn Simyo and it is € 0,50 per month.
We’re sorry to hear that your experience with our support chat was not satisfactory. We aim to respond as quickly and helpfully as possible, and we will take your comments on board to do better.
If you’d like, please contact us with your details, and we’ll be happy to look into your case more closely.
Kind regards,
Simyo Webcare
Relatively good service and affordable…
Relatively good service and affordable prices
September 19, 2025
Unprompted review
Reply from Simyo
Hi Feng,
Thank you for your review!
Groetjes,
Simyo Webcare
Charged 70€ for “roaming” I never used
I was charged the maximum data rate of 70€ for data I never used abroad (outside EU), at a rate of 5€ per MB. This was despite the device roaming being switched off, being on flight mode, and turned off during the flight.
As soon as I turned my phone back on, I received an SMS from Simyo that I had reached my maximum “out of EU data usage” during the time of my flight, before I even landed!
The customer service wasn’t helpful, and I’ve now filed a case for my legal insurance to handle. I believe Simyo’s eSim service is at fault here, since I didn’t have such problems with a physical sim from them, tele2 etc before.
February 17, 2025
Unprompted review
Reply from Simyo
Hi Emily,
Thank you for your review. We understand how unexpected charges can be upsetting. However, we want to clarify that it is not possible for data usage to occur when your phone is in flight mode with roaming turned off. The charges you incurred indicate that your device did connect to a network outside the EU, likely around the time you landed and powered your phone back on. It's possible that the usage was huge in a short amount of time and thats why you probably got the message straight away.
We would like to investigate this further. If you can provide us with the time of your flight and when you turned on your phone, we can verify the moment your device connected to the network and confirm the usage details. We can see when you used data on your account.
Please contact us at webcare@simyo.nl with this information so we can take a closer look and can also see if we can do something about the costs.
Kind regards,
Simyo Webcare
Good connectivity
September 14, 2025
Unprompted review
Reply from Simyo
Hi Jatin,
Thank you for your review!
Kind regards,
Simyo Wecare
Easy simple
September 1, 2025
Unprompted review
Reply from Simyo
Hoi Henk,
Thank you for your review!
Groetjes,
Simyo Webcare
very unprofessional customer service
very unprofessional customer service, I've ordered an iphone via their subscription and paid half of it directly. The order was rejected (while they have already taken the money) and the customer service was not able to give me any reason behind that, nor fixing the problem.
August 26, 2025
Unprompted review
Reply from Simyo
Hi Samuele,
Thank you for your review. I'm sorry to hear your order was rejected and the customer service didnt provide you with a sufficient answer. Can you please contact us again at webcare@simyo.nl? We would love to look into this and help you out. Thanks!
Kind regards,
Simyo Webcare
No English translations..
No English translations... No warnings when I made an international call.. even though my phone has roaming turned off. It cost me €27 for a 2 min call.... No way to add roaming bundles. App needs an English version.
September 8, 2025
Unprompted review
Reply from Simyo
Hi Calvin,
Thank you for your feedback. I understand you feel frustrated. If your roaming is turned off, you can still call abroad because you are in the Netherlands so therefore you are not roaming. This can be confusing, but you can always check the rates on our site if you are unsure about the costs.
We do take your feedback into account and will work hard to improve our services.
Kind regards,
Simyo Webcare
It's hard to switch from SIM only to…
It's hard to switch from SIM only to prepaid. Also not transparent what happens to credit on accounts when switching
September 7, 2025
Unprompted review
Reply from Simyo
Hi Josefine,
We understand that switching from SIM-only to prepaid can feel complicated. We aim to make the process as clear as possible and provide all necessary information upfront. Regarding your credit, when switching, any remaining balance on your account is handled according to our terms and conditions, which we’re happy to explain in detail.
If you have any questions or need assistance with your switch, please contact us at webcare@simyo.nl. We are happy to help.
Kind regards,
Simyo Webcare
Fit is hep goed
September 6, 2025
Unprompted review
Reply from Simyo
Hoi Fatima,
Bedankt voor je review!
Groetjes,
Simyo Webcare
I ordered a prepaid eSim to download it…
I ordered a prepaid eSim to download it looks like I need to call customer service to get an activation code, no body answers, and once they answered and told me we are going to call you back but still I'm waiting for their call, terible application as too.
September 3, 2025
Unprompted review
Reply from Simyo
Hi Sarkan,
Thank you for your feedback.
We’re sorry to hear about the trouble you’re experiencing with activating your prepaid eSIM and reaching our customer service. Our aim is to provide smooth and reliable support, so it’s disappointing to hear you’ve had to wait.
If you’re still waiting for assistance, please try contacting us again via webcare@simyo.nl, and we’ll do our best to help you as quickly as possible.
Kind regards,
Simyo Webcare
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