Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
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See what reviewers are saying
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
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The customer service is okay. But prices outside bundle are outrageous!! In April i used 1 GB outside the bundle and Simyo charged me 67 Euros!! The bundle itself internet + calls is 5 times les... See more
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Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better,... See more
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Company details
About Simyo
Written by the company
Simyo is al 37x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond april 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 37 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7K reviews
Asks customers to review
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SIMYO IS A SCAM!!!!…
They offer one things and then later charge you a lot more,I have paid 320 euros for 2 numbers because of Internet,then they canceled my number and told that I still need to pay additional money for terminating the contract!!!!They promised to call me back but never called,that's how the customer service works!!!SIMYO IS A SCAM!!!!
July 1, 2025
Unprompted review
Reply from Simyo
Hi Artem,
Thank you for your review. I'm sorry to hear about your bad experience with us. I can understand that this had been a frustrating situation especially when you never received a promised call back from our customer service. If you have any questions regarding your situation, I would like to invite you to contact us again at webcare@simyo.nl. Thank you.
Kind regards,
Simyo Webcare
Extremely unhappy with the internet
Extremely unhappy with the internet.
I wish to cacel my contract.
June 25, 2025
Unprompted review
Reply from Simyo
Hi Ranjan,
Thank you for your review. I'm sorry to hear you are unsatisfied with the internet of your subscription. If you want you can contact us at webcare@simyo.nl, so we can see if we can provide a solution for your problem or help you with the cancelation. Thank you!
Kind regards,
Simyo Webcare
Issues but I have been helped eventually
What a scam! I deactivated my subscription and then got a 111 euros fee with no explanation.
Customer serivce was responsive but many workers did not speak English. After some days I finally could find someone who could help and cancel the bill, thanks!
June 18, 2025
Unprompted review
Reply from Simyo
Hi,
Thank you for your review. I'm very sorry to hear about your experience with the unforseen costs and (lack of) customer service you received.
I would gladly help with this issue if you can send a direct email to webcare@simyo.nl. Thank you!
Kind regards,
Simyo Webcare
Request rejected for no reason
I did all the steps and paid and I did not receive my e-sim login details. I received a no reply email saying my request is rejected without any valid explanation!!
June 10, 2025
Unprompted review
Reply from Simyo
Hi Kaoutar,
I'm sorry to hear about your situation. It must be very frustrating to have paid but receive an email with a rejection, without a clear explaination.
Can you please reach out to us at webcare@simyo.nl? I would like to look into this for you and see why the subscription was canceled.
Thank you!
Kind regards,
Simyo Webcare
Van start to finish Great
Van start to finish, een hele goede ervaring gehad. Helemaal goed was de esim.
June 2, 2025
Unprompted review
Reply from Simyo
Hoi Owly,
Bedankt voor je review. Wat fijn om te horen dat je een goede ervaring hebt gehad met ons. Daar doen we het voor!
Groetjes,
Simyo Webcare
Reply from Simyo
Hi Kin,
Thank you for your review! :)
Kind regards,
Simyo Webcare
Thought I could use my e-sim right away…
Thought I could use my e-sim right away but I have to wait 2 working days for its arrival. I would have liked that information before bying.....
May 29, 2025
Unprompted review
Reply from Simyo
Hi Elle,
Thank you for your feedback!
I'm a bit connfused by your review. The eSIM is a digital simcard, so I'm not sure what you mean by having to wait for its arrival. I would like to look into your case if you would send us an e-mail at webcare@simyo.nl. Thank you!
Kind regards,
Simyo Webcare
outside of bundle criminal price level
Everything is in place to let you pay if you go outside your bundels - excessive pricing outside of bundle.
Customer service afterwards not great.
May 28, 2025
Unprompted review
Reply from Simyo
Hi Sander,
Thank you for your feedback.
We’re sorry to hear that you experienced unexpected out-of-bundle charges and that our customer service didn’t meet your expectations. At Simyo, we try to help customers avoid high costs by sending warning messages and offering tools like a data stop (dataplafond).
As for your experience with our support team, we’d like to make that right. Please reach out to us via webcare@simyo.nl, and we’ll be happy to take another look at your case to see how we can help.
Kind regards,
Simyo Webcare
Roaming charges are insane
Roaming charges are insane, the subscription might be cheap but a single mistake will make you pay the same cost as If you have a first class internet provider.(1) the rate limiting doesn't work for roaming even if you set it on the app. (Dataplafond inscarbed
is set to 0.50 Euro)
In my case, roaming was active while I arrived to a country outside of EU, the phone automatically connects to the network and uses 12 Megabytes of Data which totals to 60 Euros.
It is better to sign for a provider that protects you from this charges, even Lyca Mobile provides this mechanism to protect you from unintentional charges.
(1) I have this issue happens twice this years causing a charge of 120 Euros, which would usually get me a nice subscription from top tier provider
May 22, 2025
Unprompted review
Reply from Simyo
Hi Zouhair,
Thank you for sharing your experience. We understand how frustrating it is to receive unexpected roaming charges especially when you’ve set a data cap in the app.
You are correct that the €0.50 data cap (dataplafond) applies only within the EU. In countries outside the EU, roaming charges are not covered by this cap, and unfortunately, even small amounts of background data usage can result in high costs. This information is also outlined in our data cap terms and conditions on our website.
We're sorry to hear that this happened and even more so that it occurred more than once. We’re always working to improve our safeguards, and your feedback is very helpful.
If you’d like us to take another look at your specific situation, please contact our customer service. We’d be happy to help you further and see what we can do.
Kind regards,
Simyo Webcare
Don't use this provider
Don't use this provider. They sent me messages in a different language to tell me I had gone over my plan. My bill came to €140 and when I cancelled I need to pay for another 30 days so my total is €186. Total scam Miya is better 💯
May 20, 2025
Unprompted review
Reply from Simyo
Hi Evelyn,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with us wasn’t positive. We understand that receiving notifications in a language you're not comfortable with can be frustrating. As a Dutch provider, our communication is primarily in Dutch, but your feedback is valuable and we will definitely take it into account as we continue to improve our service.
Regarding the final invoice: Simyo has a one-month notice period, which means that a final payment is often due after cancellation. We understand that this can come as a surprise, especially if you're not familiar with this policy, and we regret any confusion this may have caused.
If there's anything you'd like to discuss further, or if you have any questions, please don’t hesitate to reach out. We’re happy to help.
Kind regards,
Simyo Webcare
very easy to switch
May 16, 2025
Unprompted review
Reply from Simyo
Hi Mark,
Happy to hear the switch was easy! Thank you for your feedback.
Kind regards,
Simyo Webcare
Horrible service
Horrible service
Keep sending invoices for a service that was deactivated more than a year ago
Forced us to pay a full more year, even after leaving the country
After the contract finished, we had to pay a deactivation fee which was never explained when signing the contract in the first place
A company that only care about the money and have bad principles
May 1, 2025
Unprompted review
Reply from Simyo
Hi Steen,
Thank you for your review. I'm sorry to hear you are not pleased with our service. I want to ask you to send us an email at webcare@simyo.nl because i cant see any further information about your account and the information on the subscription. I would like to see how we can help.
Kind Regards,
Simyo Webcare
Absolute Garbage.
Impossible to speak with an agent to cancel the subscription in favour of a non-contractual plan.
May 1, 2025
Unprompted review
Reply from Simyo
Hi Francesco,
Thank you for your feedback, and sorry to hear you’ve had trouble reaching out to us. That’s definitely not the experience we aim to provide.
You can usually manage most changes including switching to prepaid or canceling your subscription via your Mijn Simyo account in the app or on our website. If you're still running into issues, please send us an e-mail at webcare@simyo.nl. We’ll make sure to help you as soon as possible.
Kind regards,
Simyo Webcare
Reply from Simyo
Hi Best,
Thank you for your review! We are glad you are happy with our services.
Kind regards,
Simyo Webcare
Hello i just want to share my…
Hello i just want to share my experience, newer in my life was treated so rude by customer service !
Please if you can avoid this company if you don't want trouble for you.
99% they reject your application you newer get refunded for the amounts paid.
They just say call this then this number and you newer get your money back!!
Its the biggest scanm in Netherlands
April 16, 2025
Unprompted review
Reply from Simyo
Hi Zenoka,
Thank you for sharing your experience. We're sorry to hear that you felt treated rudely and that your interaction with our customer service did not meet expectations.
This is not the experience we want our customers to have, and we take your feedback seriously. We’d like to look into your situation further and see if there’s anything we can do to help—especially regarding the refund you mentioned.
Please contact us at webcare@simyo.nl with your details so we can investigate and follow up properly.
Kind regards,
Simyo Webcare
They are an absolute rip off
They are an absolute rip off. I got them, because they claim to have e-Sims with internet. It subsequently has minimal coverage in the Netherlands and high fees for internet.
Their site is fully in Dutch and customer service is non-present, so it is very hard to cancel. If you do figure out how to cancel, which it took me several months, they still come with additional fees and threaten debt collection. Guess what, in this case they suddenly do have English services and respond to customer service emails. An absolute insult to the customer and stain on the reputation of Dutch telecom. Avoid at all costs and take legal action against them.
January 15, 2025
Unprompted review
Reply from Simyo
Hi Robert,
Thank you for taking the time to share your experience. We are truly sorry to hear that your expectations were not met and that you had to deal with such frustration with our service.
We want to provide clear information and accessible support to all of our customers. We take feedback like yours very seriously and want to look into your case to make sure that these issues are addressed.
We would appreciate the opportunity to investigate your case further and make things right if possible. Please feel free to contact us directly at webcare@simyo.nl with your customer details.
Kind regards,
Simyo Webcare
Misleading advertising, poor bank supports, extortionate late fees
Although they claim Wifi calling, they do *not* support Wifi SMS that is vital for poor connectivity areas (misleading website), nor convenient payments from non-Dutch banks (no credit card support?!?), poor communication about late fees and extortionate late fees over 900% in 1 month! Avoid like the plague
March 29, 2025
Unprompted review
Reply from Simyo
Hi Tom,
Thank you for your review. We are sorry to hear you are not satisfied with our services. We would like to look into your case (regarding the fees and misleading information on the website) further. Could you send us an e-mail at webcare@simyo.nl with your phone number? Thank you!
Kind regards,
Simyo Webcare
Cheap prices for good KPN service
Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better, cheaper, and easier than all the other companies.
January 1, 2025
Unprompted review
Reply from Simyo
Hi John,
Thank you so much for your kind review!
We're happy to hear you're enjoying our reliable KPN network and we’re glad we could offer you the lower rate when prices changed. We always try to make things as easy and transparent as possible.
Kind regards,
Simyo Webcare
I can not remout work with my mobile…
I can not remout work with my mobile network. Some kind like bad connection
March 7, 2025
Unprompted review
Reply from Simyo
Hi Olga,
Thank you for your review. We're sorry to hear that your connection isn’t working optimally at the moment. We’d love to help and investigate the issue so you can fully enjoy our network as intended.
Could you please send an email to webcare@simyo.nl with your phone number and some details about where you're experiencing the bad connection? We’d be happy to look into it for you.
Kind regards,
Simyo Webcare
nice its fast also i like it thank u…
nice its fast also i like it thank u simpyo
February 25, 2025
Unprompted review
Reply from Simyo
Hi Hearty,
Thank you for your message.
Good to hear that you're happy with Simyo! 😊
Kind regards,
Simyo Webcare
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