Snow Express Reviews 372

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We’ve used Snow Express for 3 return journeys. The journey has gone smoothly each time, usually arriving within minutes of the timetable. The drivers are all lovely, and the seats are as comfortabl... See more

Rated 5 out of 5 stars

We used the snow express for our trip to valmorel in Feb half term. I’ve tried just about every method of transport to the alps and the snow express came out on top for me! Super comfortable co... See more

Company replied

Rated 5 out of 5 stars

I have used Snow Express many times to get to the Alps including Tignes, Val D'isere, Val Thorens and La Plagne. They and their partner firm Action Outdoors are a first class outfit. Nice coaches and... See more

Company replied

Rated 5 out of 5 stars

Travelled for the first time with snow express this year and was pleasantly surprised by how simple and stress-free the journey was. All the staff are very friendly and helpful, the bus is well equipp... See more

Company replied

Company details

  1. Ski Holidays

Information provided by various external sources

Low cost, low hassle coach travel from the UK to more than 40 top French ski resorts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

372 reviews

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Rated 5 out of 5 stars

great for money and save your time of…

great for money and save your time of planning everything. it is a one ticket for all transfor journey. staff are very nice and helpful and always make sure you are on the coach before heading to next stop.

April 10, 2019
Unprompted review
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Reply from Snow Express

Hi Yingyan,

Thank you so much for your review. I'm glad to hear you thought it was good value for money and convenient.

Hopefully we will see you again next season!

Thank you, The Snow Express Team

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Rated 4 out of 5 stars

Cheapest way to the French Alps.

The cheapest way to get to the French Alps, and with a bit more luggage than you can take on the plane! Having an evening meal on the ferry on the way out and breakfast on the way back is a nice way to top and tail your holiday. The WiFi on the coach is iffy but hey, it's free, and obviously the only downside it is of course a bit uncomfortable even though the seats recline. Oh, and you can usually ski Saturday afternoon when you arrive and all day Saturday on the day you leave - wot's not to like?!! :-)

PS: Courteous & helpful drivers too..

April 10, 2019
Unprompted review
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Reply from Snow Express

Hi Rosco,

Thank you for your review! Yes not having to pay for the extortionate baggage fees of airlines is a great advantage. Apologies about the WiFi, again it was new for this year but we are yet to get it work consistently for all customers; the volume of traffic plus the moving vehicle does make it tricky as it uses mobile signals.

Being able to ski on the arrival day and the departure day does make it all worthwhile, allowing you to make the absolute most of your trip.

Hopefully see you again sometime soon!

The Snow Express Team

Rated 5 out of 5 stars

Snow Express are great!

Snow Express are great!, the coach was smooth and comfortable, the ferry crossings efficient and timely, the collections at both ends were well organised, the luggage allowance sufficient, the journey's went well and probably better than I expected, the whole deal was a good one, and want to do it again! Thank you!

April 3, 2019
Unprompted review
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Reply from Snow Express

Hello! Thank you so much for your review, really pleased to hear everything went smoothly, and most importantly that you had a comfortable journey. I hope you had a good holiday all in all! And yes, hopefully we will see you again next season. Thanks, The Snow Express Team.

Rated 5 out of 5 stars

I've been using SnowExpress twice a…

I've been using SnowExpress twice a year for 3rd year in the row.
* Great service - they are great from booking to onboarding to resolving problems on spot. Once I was returning with a skiing injury with full leg fixed brace (and lots of painkillers), and SnowExpress was graceful to reserve the full back seat row for me; on top, they did not charge me for that due to free seat availability.
* Fantastic drivers - not to mention that they drive safely, they also do their best to deliver you to the destination through the snowfalls, kept us updated on the road situation and what to do.
* Great selection of the routes - if they don't drive where you go, they will help you to liaise with a transport company for add-on leg.

All-in-all, 5 stars and lots of thanks to SnowExpress team for the great job and a positive attitude.

April 3, 2019
Unprompted review
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Reply from Snow Express

Hello Nadezda, thank you so much for your review, and also your loyalty! I'm glad we were able to accommodate you well with your injury, we are always happy to help as much as possible, and thankfully the spare capacity meant we were able to provide you with this for your injury!

Thank you for you other points about reaching destinations and driving safely, again, we always try our best to keep our customers happy!

Hopefully see you again next season?!

Thanks, The Snow Express Team.

Rated 5 out of 5 stars

The trip was good

The trip was good, the staff was honest and friendly. The only bad thing was the toilet, which was the passengers fault really (no tissue roll, although you can ask the driver for it, and wee on the seat). There was also toilet breaks, which are announced an hour or two beforehand.

April 3, 2019
Unprompted review
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Reply from Snow Express

Hello Han, thank you for your review. Sorry to hear about the loos, it is something that is difficult to manage for us. But I am glad to hear everything else was okay. Hopefully see you again next season! Thanks, The Snow Express Team.

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Rated 4 out of 5 stars

Service was good

Service was good. But on the way to France there was no toilet facilities to use, which brought sometimes discomfort due very long journey. However on our way back, everything was good and issue was fixed. Drivers are great!
Generally, happy to book again

April 3, 2019
Unprompted review
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Reply from Snow Express

Hi Maksim, thank you for your review. I will find out what happened regarding the loos - they should be open to use. I'm glad to hear everything else was all good! See you again next season! Thanks, The Snow Express Team

Rated 4 out of 5 stars

good value

great stuff and I use them again!

April 3, 2019
Unprompted review
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Reply from Snow Express

Thank you Ian! We will see you again soon! Thanks, The Snow Express Team

Rated 4 out of 5 stars

I am a repeat customer

I travelled with Snow Express for the second time and found the whole service to be excellent. Timely, friendly and efficient, not to mention value for money. I will more than likely use them again to get out to the slopes.

April 3, 2019
Unprompted review
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Reply from Snow Express

Hello Adam, thank you for your review and glad to hear you keep coming back. Glad we are able to provide you with good value for money, and we do always try our best to be friendly and as on time as possible. See you again soon! Thanks, The Snow Express Team

Rated 5 out of 5 stars

CoachyMcCoachface

Comfy seats, some in fours like a train lay out. Slept for most of the way back, so we were better rested than our friends taking the plane; especially since there were no early starts (5pm-midday ish travel times both ways).

April 3, 2019
Unprompted review
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Reply from Snow Express

Hi there! Thank you for your review, very glad to hear you slept well! It does make a big difference to the quality of your journey, and yes, no ghastly 3am starts to get to the airport. Thanks, The Snow Express Team (aka CoachyMcCoachface?)

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Rated 4 out of 5 stars

A pretty comfortable ride and nice…

A pretty comfortable ride and nice coach. Journey helped by the fact that the coach wasn't full. I wouldn't have minded another chance or 2 to stretch my legs though.

April 3, 2019
Unprompted review
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Reply from Snow Express

Hello Abi, thank you for your review. Yes having a slightly quieter coach does provide some extra comfort. Regarding stretching the legs - I will pass on the message. Thanks, The Snow Express Team.

Rated 5 out of 5 stars

The very best way to travel to the…

The very best way to travel to the French alps for your skiing holiday

April 3, 2019
Unprompted review
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Reply from Snow Express

Hi Jan, thank you! We absolutely agree, if we do say so ourselves! See you again soon. Thanks, The Snow Express Team.

Rated 5 out of 5 stars

Overall a positive experience

Overall a positive experience. I didn't feel the 16 hours pass by. Fun company too - all skiers and snowboarders. Do get one of these neck pillows and plenty of snacks.

March 27, 2019
Unprompted review
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Reply from Snow Express

Hi Petko, thank you for the review. And thank you for the tips for future travellers! I'm glad to hear you had a good journey. Thanks, The Snow Express Team.

Rated 5 out of 5 stars

Excellent service comfortable

Excellent service comfortable, quiet and hassle free journey. I would definitely recommend travelling with Snow Express again. Our luggage was well looked after and the use of USB ports excellent.

March 20, 2019
Unprompted review
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Reply from Snow Express

Hello Roz, thank you very much for your review. Really pleased to hear you had a smooth journey, and hopefully you had a great holiday too?! We look forward to welcoming you on board again in the near future! Thank you, The Snow Express Team

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Rated 5 out of 5 stars

First class service!

First class service! I have experienced Snow Express three time now and each time has improved from the last. I traveled with my lad at half term and we were concerned about not being able to sit together on our return journey as we were last on pick up. Having contacted the office they assured us that a seat would be reserved. Nothing is too much trouble. I will definitely travel again with Snow Express.

March 20, 2019
Unprompted review
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Reply from Snow Express

Hi there Graham! Thank you so much for your review, and I am really glad to hear that we have been improving year on year - we do try! Also glad we have been able to offer good customer service prior to your trip. Happy to help! Looking forward to welcoming you on board again in the future. Thanks, The Snow Express Team

Rated 2 out of 5 stars

Sub contracting over half term period

I have used Snow Express twice, both in the Friday before a half term trip. Due to demand, on both occasions, I boarded a vehicle owned by a different company. Although the trip was well organised, the coach on both occasions was too small. For an overnight journey, you should be able to stretch your legs out when attempting to sleep. This was not possible on either trip. I am 5'11. In addition the fact that the journey cost close to 250 pounds (150 more than the week before) means I will not be using snow express again.

March 20, 2019
Unprompted review
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Reply from Snow Express

Hi there, I'm really sorry to hear about your two-star review. As you mentioned, demand is exceptionally high over the peak weeks of Christmas/New Year, as well as February half term. For us to continue to be able to provide the service, we have to lay on extra vehicles from the same supplier of coaches. The coach you were on was an 18 plate Mercedes Benz Tourer, containing 53 seats purpose built for touring. Whilst it is of the same category of coach as the usual Snow Express, I understand it may not have met expectations, and for that I am truly sorry. I hope you had a good holiday anyhow. Kind regards, The Snow Express Team

Rated 5 out of 5 stars

Brilliant

Brilliant! Will definitely travel with them again!

March 13, 2019
Unprompted review
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Reply from Snow Express

Hi Nadia! Thank you! Really glad to hear. And of course, we look forward to welcoming you back on board in the near future. Thanks, The Snow Express Team

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Rated 2 out of 5 stars

UK schools Feb half term 2019 drive to Meribel

Our husband and wife driver team were charming and lovely people, but well out of their comfort zone driving from UK to Meribel and back. Relying on passengers to guide them using mobile phone satellite navigation systems, questionable driving decisions (overtake a truck in reduced width road due to road works, only to realise the error almost too late, and then backing off - entry to Calais port). Drop off and pick up points in Meribel were also confusing. Better not to let passengers know that you really don't know where the coach will stop, and instead pretend you do and that its all under control. As said, they were really sweet and we all got on well and helped each other make the journey work. But, it was seriously unprofessional! The relief driver who took over from Dover to Folkestone was in an entirely different class, excellent, even though I don't think he had much sleep the night before. It was an adventure. I'm not necessarily put off, but I might be tempted to upgrade and use the train next time.

March 13, 2019
Unprompted review
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Reply from Snow Express

Hello Lisa, thank you for your review. First and foremost please accept our apologies for not being able to provide the service we set out to. I am not too sure what went on on your trip but I would like to look into it, so the same thing does not happen again. Please may I ask you to send us an email to info@snow-express.co.uk outlining the situation with the pick up and drop off points in Meribel?

Thank you, Snow Express

Rated 5 out of 5 stars

Excellent Service!

An efficient, comfortable and stress free way to get to your resort!

March 13, 2019
Unprompted review
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Reply from Snow Express

Summed it up nicely! Thank you for your review, it is really helpful to us! Thanks, The Snow Express Team

Rated 5 out of 5 stars

Was dreading journey but actually...

Was dreading journey but actually was surprised by how comfortable and smooth it was. Excellent drivers, who were helpful and entertaining in equal measure.

March 13, 2019
Unprompted review
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Reply from Snow Express

Hi JS! Glad to hear we were entertaining! Hopefully not through the driving... Thank you for your review, glad you had a good trip and I guess we will see you again soon! Thanks, The Snow Express Team

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