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Specsavers Reviews 

186,521
•
TrustScore 4.5 out of 5

4.5

Optician
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Review summary

Created with AI, based on recent reviews

Considering 31,456 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being incredibly welcoming, helpful, and professional throughout thorough eye examinations and frame selections. People deeply appreciate the clear and detailed guidance provided by the professional team, which makes the entire service feel remarkably smooth and reassuring. However, some customers also noted frustrating issues with incorrect prescriptions or new lenses that did not suit their vision needs properly. A few other people also felt that extended wait times and certain unhelpful floor staff interactions could occasionally be rather disappointing.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are generally helpful, polite,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently friendly, professional,... See more

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful advice, friendly... See more

User experience

Clients share positive opinions on user_experience, highlighting a welcoming atmosphere and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rarely complete these as you can go on forever but I felt I must as my experience was one of excellence from all involved from the booking by telephone to eye test to working out the best way to cho... See more

Company replied

Rated 5 out of 5 stars

Visited Brentwood store for eye test and order new glasses on Saturday 15th August. Such a lovely experience everyone so welcoming and helpful. The help I received from Lillie was outstanding she help... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Specsavers for 20+ years and the help I have received and continue to get from the Folkestone branch has stood out across a very high level from all stores I've used. I... See more

Company replied

Rated 5 out of 5 stars

The optician I saw in SS Oadby was exceptional. I've never had anybody go at a pace where I felt I was giving considered answers before. He explained everything. Thank you. Awaiting prescription,so t... See more

Company replied

Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Glasses Store

Written by the company

Specsavers delivers high-quality, affordable optical and hearing care including home visits.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

187K reviews

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4.5

All reviews

(186,521)

30,410 reviews in the last 12 months

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Rated 5 out of 5 stars

As always excellent service

As always excellent service. Friendly & knowledgeable staff & great selection of glasses to choose from. They came within the time frame given. Absolutely delighted ⭐️⭐️⭐️⭐️⭐️

August 7, 2026
Rated 5 out of 5 stars

I was seen imediatly despite not having…

I was seen imediatly despite not having an appointment. Both my glasses had been damaged beyond repair while on holiday abroad so all I needed was replacements using my current perscription. The assistant was very helpful while choosing my new frames and giving me a tip about the possibility of the new glasses being ready earlier than expected, which they were. Glad to be seeing clearly again.

August 1, 2026

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