Stellisons Electrical Reviews 

2,022
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 368 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing excellent, professional advice and going above and beyond during all store visits. People also note that the delivery and installation teams are consistently prompt, efficient, and extremely careful when setting up heavy household appliances in homes. However, some customers also noted occasional issues regarding after-sales communication or receiving damaged items that required troublesome returns. A few reviewers experienced frustrating delays or difficulties getting a prompt response from the service team when resolving unexpected installation errors or faulty equipment.

What people talk about most

Staff

Users describe positive interactions with staff, praising knowledgeable and helpful showroom assistants who... See more

Service

Reviewers highlight positive aspects of service, noting friendly and professional staff who provide great... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and friendly staff. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting good value for the price and... See more

Price

Clients share positive opinions on price, consistently highlighting good value and competitive rates across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always brought from stellisons and this is why....From start to finish when working with Jake from your Colchester branch, we were firstly given a great deal ( Oven & Hob first) then anothe... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Dan and all the staff at the local Manor Road premises. Having "killed" my trusty Zanussi freezer while defrosting l needed a cheap chest freezer quickly before lots of expensive me... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Jo at Stellisons. Jo was extremely helpful, answering all my questions about the cooker hood. She explained in full about the delivery, including the dimensions and wei... See more

Company replied

Rated 5 out of 5 stars

Purchasing American style fridge/freeze, replacing my similar 15 year old device. Sales staff knew their products well, great price, delivered when required, very good install team, patient, and help... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Furniture Store
  4. Kitchen Supply Store
  5. TV store

About Stellisons Electrical

Written by the company

Stellisons is a family company that has been trading since 1962. With stores in Essex, Kent, and Suffolk offering electrical appliances and home entertainment products from all the major manufacturers. We are approved suppliers of AEG, Beko, Belling, Blomberg, Bosch, Caple, Dyson, Fisher & Paykel, Haier, Hisense, Hoover, Hotpoint, LG, Liebherr, Miele, Neff, Ninja, Quooker, Rangemaster, Samsung, Shark, Sony, Siemens, Smeg, Sony, Stoves, Zanussi, Zenith plus many more. Stellisons offer local friendly stores to visit which offer competitive pricing as well as a full delivery and installation service. With the cost of living causing everyone to look at saving money and energy Stellisons can help. Come in store and ask how changing an appliance can save you money and help the environment too. As members of Euronics, the European buying group, Stellisons are able to compete with all the major retailers and never like to be beaten on price and service. If you see an item cheaper elsewhere give us a call or drop us an email and we will endeavour to help you.
Contact Us
Stellisons also have a website which can supply all the items that are shown in store as well as a further range of products available to order. Feel free to browse the site and see what Stellisons can offer.
Shop Now

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,022)

338 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchasing American style fridge/freezer - perfect Stellisons

Purchasing American style fridge/freeze, replacing my similar 15 year old device. Sales staff knew their products well, great price, delivered when required, very good install team, patient, and helping house door removal and plumbing in (not the easiest installation). Don't go to Curry's when you can go to the experts - Stellisons. Brian

April 16, 2026
Unprompted review
Stellisons Electrical logo

Reply from Stellisons Electrical

Thanks for the fantastic review
We're so glad we could help and get your new American-style fridge-freezer sorted,and thank you for choosing Stellisons

Rated 5 out of 5 stars

A**** professionalism

As always professional advice on my purchase and collection process - always use Stellisons for any household goods needed.

April 12, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Hi, thanks for the great review
We’re so glad to hear you had another professional experience with us. We really appreciate your continued loyalty and look forward to seeing you again for your next household purchase.

Rated 5 out of 5 stars

Great company to deal with

Very helpful on the phone to help choose the correct appliances and delivery was perfect too.

April 11, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5 star review.

Rated 5 out of 5 stars

Great service

Friendly, helpful, abd deaf awareness. I'm pleased how i was treated.
Defintely go back next time for washing machine.

April 9, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your 5-star review.

Rated 4 out of 5 stars

9 out of 10

Excellent service but no bodies perfect! Would purchase from them again.

April 2, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thankyou so much for your review.

Rated 5 out of 5 stars

American FF purchase

With Jack's friendly help from the HX store I ordered an American fridge freezer. He helped with measurements and choice of replacement. The delivery guys were equally professional, friendly and efficient with a rather tricky installation! Apart from the phone being redirected to a different store when busy I was happy with the service,

April 2, 2026
Unprompted review
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for your fantastic review.
We will be sure to pass your praise on to jack at our Hornchurch /Bentwood store.

Rated 5 out of 5 stars

Excellent

Service was prompt, informative and well advised, made spending my money almost a pleasure

March 31, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5 star review.

Rated 2 out of 5 stars

Good products, good prices, poor customer service.

Great range of products and very competitive prices, and prompt delivery, but let down by poor service by the delivery team. One of the people delivering my product was ignorant, rude and sarcastic, and I very nearly told them to load the machine back onto the van and take it back. Very unhappy with this poor level of customer service.

April 2, 2026
Unprompted review
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for your feedback. We’re glad you liked our products and prices, but we sincerely apologise for the delivery team's behavior.

This is not the standard we strive for, and we are addressing this internally. Please reach out to us on 01268 638055 so we can make this right.

Rated 5 out of 5 stars

Nice people to deal with

Nice people to deal with, informative and accommodating. Competitive pricing and fast delivery, would certainly recommend.

March 30, 2026
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Reply from Stellisons Electrical

Thank you so much for your fantastic 5 star review.

Rated 3 out of 5 stars

What a difference a team makes

Cannot fault Alan in Sales in your Westcliff store as his expertise and knowledge was invaluable to us in selecting the right freezer for our garage. Going by the picture online and how the door hinge is usually on the right we paid for the door hinge to be on the left. The freezer door when delivered was actually already hinged on the left. The team delivering however didn't know that we were wanting the door hinge on the left and as per instructions changed it. I phoned Alan who immediately arranged for a team to come a week later to change the door back. However this team arrived with poor attitude and clearly didn't want to do the job by saying they were just there on a recall and that the door was on the correct side. I said they either changed the door or took it away. They went off to the van to phone the store. A few minutes later they drove past and shouted out the window to get back in touch with the store. Talk about lack of customer service. They are a disgrace and should be spoken to about customer service. I was all up for having the freezer returned but again Alan saved the day by arranging another team to come out just a few days later that turned out to be the two original guys, Jason and David. What a difference in attitude and professionalism. They changed the door over in minutes taking great care. The were polite and commutative as one would expect. Two good representatives that should be praised and rewarded, as should Alan in Westcliff for his expert handling of the issue.
I'm not going to let the other two unprofessional guys deter me from buying from Stellisons, as easily as it could, but I will certainly ask in future that only professional people deliver to me from now on.

April 1, 2026
Unprompted review
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for your feedback.

We are delighted that Alan, Jason, and David provided such excellent service, and we will ensure they are recognized for their professionalism.

However, we sincerely apologise for the poor attitude of the second delivery team.
This is not our standard, and we are addressing this internally to ensure it doesn't happen again.

We appreciate your continued support and look forward to serving you again.

Rated 5 out of 5 stars

Dishwasher

Outstanding service by the two gentlemen that came to my house very respectful to the property and most efficient and knew their subject thank you

March 28, 2026
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Reply from Stellisons Electrical

Thank you so much for your kind words and fantastic 5-star review

Rated 1 out of 5 stars

Returned grease filters left in shop to…

Returned grease filters left in shop to be sent back took a week to be sent back .told they were damaged NOT TRUE when left at shop still waiting outcome another week not been told what will happen although told I would be told by today.

March 11, 2026
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Reply from Stellisons Electrical

Thank you for your review
Please contact us on 01268 638055 to discuss further.

Rated 5 out of 5 stars

Great all-round service from Stellisons…

Great all-round service from Stellisons in Westcliff. We have bought from them previously and they always never failed to deliver an above-average customer satisfaction

March 22, 2026
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Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review! I am delighted to hear that our Westcliff store met all your needs. We will be sure to pass your kind praise along to the team.

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