www.stitcher.co.uk Reviews 

7,644
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, customers overwhelmingly had a great experience with this company. They consistently praise the fast delivery, noting quick dispatch and prompt arrival. Many are impressed with the extensive selection and high quality of products, finding everything needed. Reviewers frequently highlight excellent customer service, describing staff as friendly and helpful, appreciating the smooth ordering process, and finding the pricing very reasonable and of great value. However, some customers noted occasional delivery issues, like parcels damaged in transit or delays with specific carriers, causing frustration despite quick dispatch.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, praising the great choice and extensive range... See more

Service

Users describe positive interactions with service, frequently highlighting the fast and efficient nature of... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease of use and the great... See more

Price

People report positive experiences with price, consistently finding items at excellent and very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have only recently discovered Stitcher, but I have already ordered from them multiple times because I have been so impressed. It is a great website, especially for DMC and Anchor threads, and they a... See more

Rated 5 out of 5 stars

Stitcher is the best thread shop I have ever used, I consider myself a loyal customer. The staff are second to none, they will bend over backwards to ensure every single customer is happy. I would n... See more

Rated 5 out of 5 stars

My first purchase for 98 Anchor threads, absolutely outstanding. Fast delivery amazing choice of brands and colours. I have just put in for my second order of threads, as I do a lot of custom work,... See more

Rated 5 out of 5 stars

I have just made my first purchase for some DMC threads to finish a project I have been doing. The threads arrived really quickly, & were a great price. I received a welcoming email as it was my fir... See more


Company details

  1. Scrapbooking Store
  2. Hobby Store
  3. Needlework Shop

Written by the company

Cross stitch kits, cross stitch charts, embroidery, long stitch, tapestry, other crafts and accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,644)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Excellent Service

Ordered on Sunday, despatched by you on Monday and received by me on Tuesday. Five star service and I am so pleased to be able to start my new project.
To find a supplier still selling the full range of Anchor threads is a bonus for me. I will certainly use Stitcher again.

December 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Little lady embroider.

The delivery was so fast, every item was correct. I couldn't ask for better service than Stitcher gave. I would recommend this company to anyone who does crafting. Well done Stitcher.

December 2, 2025
Rated 5 out of 5 stars

Best website for threads and aida

I have only recently discovered Stitcher, but I have already ordered from them multiple times because I have been so impressed. It is a great website, especially for DMC and Anchor threads, and they are a lot cheaper than my local craft stores. They always dispatch and deliver my orders fast - which I am always very grateful for. Would definitely recommend.

December 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent company from the UK

Excellent company from the UK. Lovely quality thread and aida and shipped very quickly. Will definitely be using them again for my future sewing projects.

November 2, 2025
Rated 4 out of 5 stars

Excellent service from Stitcher but ...

Excellent, quick and accurate fulfilment of my order from Stitcher, let down by using Evri to deliver the parcel - or not as the case may be! I would recommend the use of a different delivery service as the parcel was delivered to my neighbour's secure parcel box and he was on holiday!

November 2, 2025
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