I ordered a battery for my camera. It was advertised as 100% compatible. The site was misleading. Issues with delivery from Ups. Now they ask me to pay for the return. And my 1-star review was never... See more
Company replied
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See what reviewers are saying
Super fast service and a super price. Was replacing the battery on a Garmin Edge 1000 and was a bit concerned as reviews online seemed mixed as to if this worked or not. The battery worked perfectly... See more
I have appreciated the service and my experience with Subtel. The ordering was easy and efficient. The delivery before the announced timing. I contacted the customer service because the battery... See more
Nice order. Fast delivery and service team is very helpful. Only 1 of 2 items was delivered, so I contacted service desk. No problem within a few days second item arrived.
Company details
Written by the company
Spécialiste en accessoires électroniques pour appareils mobiles depuis 2004.
Contact info
Berlin, Germany
- www.subtel.be
4.2
Great
4K reviews
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ordered a battery charger for my…
ordered a battery charger for my panasonic GH5S. Much cheaper than original charger from panasonic and the one from subtel is even with a display! Fast shipping also!
August 29, 2022
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Commande et service rapide super.
Commande et service rapide super.
Article correspond à la description.
August 29, 2022
The cable is to short to work…
The cable is to short to work dynamically.
I go for a real canon cable.
August 28, 2022
Never arrived
I ordered a battery for my Huawei P20. It never arrived and Subtel just told me to wait another week. Meanwhile my battery is expanding in my phone so I went to a repair shop. It was way more expensive but at least it's fixed now.
August 28, 2022
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no tracking code or other confirm mail
August 25, 2022
Reply from subtel.be
Hello,
We sent you an order confirmation on the 9th of August at 20:34. Check your spams maybe it ended up there. There is no tracking number because you yourself chose a shipment method without tracking.
Quick delivery and not very expensive
August 23, 2022
sublime!!!!
August 18, 2022
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Reply from subtel.be
Hello,
We are sorry for the inconveniences.
We've noticed you have not contacted our customer service about this issue. We thank you for your comment on Truspilot, but it gives us no possibility to help you and solve your problem. It would be a better idea to contact our customer service.
I needed a special cable for my Garmin…
I needed a special cable for my Garmin and it was hard to find, bu not for Subtel!
Fast sending and good packiging...
August 13, 2022
battery and charger
the delivery was on time and what I asked for alse the boxes where in excellent condition.
August 7, 2022
Didn't recieve the product.
August 7, 2022
Reply from subtel.be
Hello,
We are sorry for the delay. I guess something went wrong in the transport.
Please contact our customer service so we can help you find a solution.
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Never received!
I never received it! I wrote back but got no answer!
ok. now received. Since the domain name ended as ".be" I supposed It would come from Belgium (faster) instead it comes from Berlin Germany and that takes much longer. That was not made clear!
August 1, 2022
Reply from subtel.be
Hello,
We are sorry for the inconveniences. There seem to be delay with the post. You wrote to us during the weekend while no one is in the office and complain early on Monday you have no reply. If you still haven't received anything, we will have a look and will get back to you by mail.
Best regards,
Subtel Team
A Store to recomment to friends
Good service, very happy to buy from Subtel.
A store to advice on friends.
Keep up this level, thank you.
July 29, 2022
Perfect service from this highly recommended webshop.
I ordered two batteries that were never delivered by GLS. I contacted Subtel and received a new order at no extra costs, this time delivered by UPS, a couple of days later. Great service!
July 24, 2022
top top top top top
July 24, 2022
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Très très bonne
July 10, 2022
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