SUBVERT BOARDSTORE Reviews 499

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently visited the store with my son to buy him some new board boots. The help and advice we received from Matt was absolutely brilliant! He spent a huge amount of time with my son trying out dif... See more

Company replied

Rated 5 out of 5 stars

Top class service today. This is a business where the values are clear and really seem to be shared by the team - good advice and look after people. All dead sound. Not trying to MAKE you buy - genu... See more

Company replied

Rated 5 out of 5 stars

After demoing a few boards over the last two weeks I bought my first snowboard, boots and bindings at the store. Matt was extremely helpful throughout, guiding me through the process and giving me adv... See more

Company replied

Rated 5 out of 5 stars

I actually purchased the same top about 3 years ago. It’s till In amazing condition but I spilled paint on it. So obviously I purchased another one. Love this top, great pockets, lovely material th... See more

Company replied

Company details

  1. Winter sport Store
  2. Sporting Goods Store

Written by the company

Independently Owned UK Snowboard, Skate and Lifestyle Shop


Contact info

4.9

Excellent

TrustScore 5 out of 5

499 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

The best sales staff ever

We went to the store at Chillfactore for new boots & bindings and a new board. We wanted quality but to keep the price down. We had brilliant service from Vicky who helped us buy a new set up at a great price and even showed our son how to set his board up! Thanks so much Vicky, you was totally lovely, knowledgable & made the whole process painless…..even the paying bit! We love subvert & how friendly and easy going the staff are.

November 25, 2021
Unprompted review
SUBVERT BOARDSTORE logo

Reply from SUBVERT BOARDSTORE

Thank you so much for the lovely review 😊

Rated 5 out of 5 stars

Top Staff

Vicky was fab, brilliant help and advice on buying a skate board for my 12 year olds birthday!! Spent time guiding a clueless dad on the subject!! Then Brandon was brilliant too, setting the board up ready, it looks amazing!!!! Thank you so much both of you 🙏

November 24, 2021
Unprompted review
SUBVERT BOARDSTORE logo

Reply from SUBVERT BOARDSTORE

Thank you for the great review, hope your son liked his birthday present 😊

Rated 5 out of 5 stars

Everything I wanted

Went in the store today for my first snowboard and had 1 on 1 with Vicky for over an hour until she knew I was satisfied and had equipment which suited my style best. Would recommend this store to anyone, it’s everything you want from a specialist store

November 13, 2021
Unprompted review
SUBVERT BOARDSTORE logo

Reply from SUBVERT BOARDSTORE

Thank you so much, this will make Vicky's day 😊

Advertisement
Rated 5 out of 5 stars

Wow, what a service! Thank you, Keith!

Keith helped me purchase my first set of boots and binders yesterday, and wow what a fantastic service! He was so knowledgeable about all the products they had in stock, he took his time to make sure I was completely happy with everything and even keep the shop open for me while I tried out all the different boots.

I would thoroughly recommend them to anyone looking for a friendly, professional service. Will definitely be back to buy more stuff from them in the future.

November 2, 2021
Unprompted review
SUBVERT BOARDSTORE logo

Reply from SUBVERT BOARDSTORE

Thank you for the review, there isn't much Keith doesn't know about 😂

Rated 5 out of 5 stars

Can’t commend the staff enough

Can’t commend the staff enough. They are a helpful and delightful bunch of guys who went out of their way to help.
My girlfriend recently bought a skate board from route one and it needed assembling. I went to subvert and they had no issue in assembling the board for her. I think the lad who did it was called Matt? Either way I was quite overwhelmed that he went out of his way and took some time to get it done.

Thank you Matt and subvert!!

October 30, 2021
Unprompted review
SUBVERT BOARDSTORE logo

Reply from SUBVERT BOARDSTORE

Thanks for the review, hopefully you will remember us when you need any new skate equipment 😉😂

Advertisement
Rated 5 out of 5 stars

Ordered online

Ordered online, delivered swiftly in a well packaged box. Can't ask for more than that. Nice one.

October 23, 2021
SUBVERT BOARDSTORE logo

Reply from SUBVERT BOARDSTORE

Thank you 😊

Rated 5 out of 5 stars

Great shop

Great shop. Reliable supply and great customer service. Definitely shop here again

October 20, 2021
SUBVERT BOARDSTORE logo

Reply from SUBVERT BOARDSTORE

Many thanks 👍🏻

Rated 5 out of 5 stars

Lovely staff

Lovely staff, really helpful. Item really good quality.

Although serious complaint! The bag of sweets in with my order was too small.😂

October 17, 2021
SUBVERT BOARDSTORE logo

Reply from SUBVERT BOARDSTORE

Will try harder with the sweeties! ha ha, thank you 😊

Advertisement
Rated 1 out of 5 stars

scam

Such a scam. Looks like good prices but loaded with conditions. Also check the refund policy... scam

October 3, 2021
SUBVERT BOARDSTORE logo

Reply from SUBVERT BOARDSTORE

Thanks for the review, a little confused as to how we are a scam, we are a shop that sells at the recommended RRP, currently most things are reduced in price due to being in lockdown and closed for months but there are no 'conditions' to you choosing to buy from us. If there is anything in particular you would like to discuss then please contact us directly so that we can look into it for you.

Rated 5 out of 5 stars

One of my daughters fav shops

One of my daughters fav shops, always good quality clothing, for a great price. Always something abit different, Staff are really friendly and always happy to help.

October 1, 2021
SUBVERT BOARDSTORE logo

Reply from SUBVERT BOARDSTORE

Thank you, and glad your daughter has great taste 😂

Rated 5 out of 5 stars

Great service

Got some snowboard boots here a few weeks ago and they were uncomfortable, so went in for some advice. Came away with them heat moulded, demo insoles, and a demo board and bindings, and it made a world of difference! Keith knew his stuff and was really helpful, and gave me some tips for the future. Will definitely be back!

September 28, 2021
Unprompted review
SUBVERT BOARDSTORE logo

Reply from SUBVERT BOARDSTORE

Glad we could help, happy riding 👍🏻

Rated 5 out of 5 stars

Amazing staff and service

The staff are amazing and the package was delivered really quickly. I also went in store for the first time around 2 weeks ago and the staff were incredibly helpful and gave me all the advice I needed in buying my first snowboard and I will definately be using these guys from now on :)

September 19, 2021
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look