Good price and all items in stock. Delivery was protracted but was kept up to date by email.A shorter delivery window would be helpful,having to wait in all day was inconvenient.
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Review summary
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Excellent products at a great price, easy ordering and collection. There was 1 wrong item when I opened my package. I didn't bother to change it as the trip back would cost more than the wrong item.... See more
Company replied
Good prices. Can't give 5 because had to chase orders, but when speaking to their support team, who are great, they sort it straight away.
Although the item I ordered wasn't in stock, they managed to supply an alternative which arrived promptly. The sales staff were very helpful and courteous.
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Company details
Written by the company
Superlec Direct is one of the UK's leading online electrical product distributors with over 35 years in the industry. Apart from our vast range of installation accessories we offer the UK's largest stock of cables, in particular all SWA cables. We also offer top quality branded electrical products such as home security systems to wiring accessories at consistently competitive prices.
Contact info
1 Barton Road, Riverside Park, TS2 1RX, Middlesbrough, United Kingdom
- 01642266013
- sales@superlecdirect.com
- www.superlecdirect.com
4.2
Great
14K reviews
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Good price for some smoke alarms and…
Good price for some smoke alarms and delivered quickly
May 3, 2026
Reply from Superlec Direct
We're happy to hear that you found our smoke alarms at a good price and that they were delivered quickly. Thank you for your five-star review!
Reply from Superlec Direct
We appreciate your continued support! We're glad you're consistently happy with our service, price, and quality.
Super fast delivery - exactly what I needed!
Super fast delivery - exactly what I needed. Thanks.
May 3, 2026
Reply from Superlec Direct
Thanks for the five-star review!
your prices and delivery are exceedingly first class
your prices and delivery exceedingly first class
May 2, 2026
Reply from Superlec Direct
Thank you for the five-star review!
Reply from Superlec Direct
Thank you for the five-star review!
Parcel went missing
Parcel went missing, did little to nothing to help. Still awaiting a response from Superlec
May 3, 2026
Great price and speedy delivery to N
Great price and speedy delivery to N. Ireland. The Myeddi and myharvi part where double boxed for extra security.
May 2, 2026
Reply from Superlec Direct
Thanks for your five-star review!
Reply from Superlec Direct
Thanks for your five-star review!
Reply from Superlec Direct
We're happy to hear that you've consistently had positive experiences with our fast delivery and great prices. Thank you for your continued support!
Brilliant range of products & competitive pricing
Brilliant range of products - very well prices & great customer support.
I had an enquiry about stock levels for a bulk purchase, customer service advised that the item was discontinued and were more than happy to help source an alternative.
I placed an order and free delivery was made within 48hrs via DPD (always a good thing as never had an issue with DPD)
Pricing was also very competitive
Certainly will use them in future
April 27, 2026
Reply from Superlec Direct
It's great to know our customer service team could assist with your enquiry and that you received prompt delivery. We appreciate your positive review and look forward to serving you in the future!
Reply from Superlec Direct
Thanks for the review!
Next to no communication
Next to no communication.
All I got was a message saying we have your order, and another from DPD a full week later saying we have your parcel and will deliver on ...
We ordered a costly piece of cable and some ancillary items.
The delivery contained the ancillary items, but no cable, yet the delivery note included the cable.
From a customer's point of view, this is extremely concerning, so I emailed them immediately and am still waiting for a response after 2 weeks.
Fortunately, the cable appeared the next day, so my order was fulfilled, but there was no explanation.
I am being generous, giving 2 stars, and for the above reason, will not use them again.
May 2, 2026
Reply from Superlec Direct
Thanks for the five-star review! We are happy to hear that you received good products and service delivered on time.
Reply from Superlec Direct
Thanks for the five-star review!
The couriers used need to be a lot more…
The couriers used need to be a lot more efficient for internet based sales, or don't advertise same day despatch as it leads you to think you may get the goods within a few days not ten. Used to use DPD who were reliable but penny pinching has certainly not worked in my area
May 1, 2026
Reply from Superlec Direct
We appreciate you bringing this to our attention. We're sorry our delivery service didn't meet your expectations, and you experienced such a delay. We do still use DPD and you can request this in the special instructions when ordering, however all couriers at the moment seem to be struggling, We are working with them to improve our delivery speed. Thanks for your feedback.
Delivery on time device installed…
Delivery on time device installed easily and customer delighted…
April 29, 2026
Reply from Superlec Direct
We appreciate your positive review! We're happy the device installed easily, the delivery was on time, and your customer is delighted.
Reply from Superlec Direct
We appreciate your five-star review and are so glad you were satisfied with our quick delivery and great prices!
Delivery service awful
Delivery service awful
Wish I could sent you picture of my package …. Completely unacceptable..
not your fault but really bad service
May 1, 2026
Reply from Superlec Direct
We appreciate you sharing this with us. We're so sorry the delivery service was unacceptable and for the condition of your package. We'll contact our courier company to ensure this doesn't happen again as this is not the level of service we expect from our courier partners. I will also have a refund processed for your Carriage charge.
unbeatable prices
unbeatable prices, quality products, delivery service usually spot on. room for improvement in packaging - slightly damaged goods because the padded envelope had taken a battering but hopefully a one-off.
April 28, 2026
Reply from Superlec Direct
We're happy to hear that you find our prices and product quality unbeatable. We appreciate your feedback regarding the packaging and any resulting damage; we'll review our processes to improve.
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