Good user interaction and ease on navigation from the site, making it easy to get a quote and proceed to taking insurance. Would be better if you could see all the accounts ( home/ car) from the sa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I bought my policy online through an insurance comparison site. Swintons quote looked very competitive. I clicked through to their site & was pleased to see just how easy it was to complete their onli... See more
Company replied
Great Value & Easy! Really simple online process, no hassle at all. Found them easily on comparison sites—fair price, and I’ve saved £20 compared to my previous insurer! Perfect, straightforward
Company replied
I’ve no experience of Swinton so cannot comment yet. But your assistant who’s called Brian has the patience of a saint, I’m not fully experienced with AI and not quite up to date with my phone ( a ne... See more
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Company details
Written by the company
Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need. If you would like to see feedback about our Swinton Pet product, please visit our Trustpilot account https://www.trustpilot.com/review/swinton.co.uk/pet-insurance
Swinton Insurance
Written by the company
Contact info
United Kingdom
- www.swinton.co.uk
4.3
Excellent
48K reviews
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Reply from Swinton Insurance
Thank you for your brilliant feedback!
It’s great to hear that you found our service excellent and that managing your policy was so easy. We’re really pleased we could make the process simple and straightforward for you.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
The girl on the phone was very helpful…
The girl on the phone was very helpful and sorted me a good deal for my 2 motorbikes.
August 10, 2026
Reply from Swinton Insurance
Thank you for your fantastic feedback!
It’s great to hear that our team member was so helpful and able to arrange a good deal for both of your motorbikes. We really appreciate you choosing us and sharing your experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
Very easy to use and no hidden extras.
August 11, 2026
Reply from Swinton Insurance
Thank you for your great feedback!
It’s fantastic to hear that you found our service easy to use and appreciated the transparency around the price. We’re pleased we could make the process simple and straightforward for you.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
Thank you xx
August 5, 2026
Reply from Swinton Insurance
Thank you so much for your lovely message!
We really appreciate you taking the time to leave us a review.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
RIpping people off
Substantially increased the premium even though no claims made said it was because costs have risen felt like I was taking to a robot just going through the motions, tried to ring them originally .. not allowed .. found there actually name and rang them .. got no where really even though I've been with them for a long time.. got a slight reduction but for lesser cover and nothing like the last premium.. hadn't got the time to shop about but will do next time.. wont use them again..
August 10, 2026
Reply from Swinton Insurance
Thank you for sharing your feedback with us. I am truly sorry to hear about your recent experience and the frustration you encountered with your premium increase, especially after being a long-standing customer with no claims.
We understand how disheartening it can be to feel like you're not being heard and that the process felt impersonal. We aim to provide clear explanations and support, and it's clear we fell short in your case.
We appreciate you taking the time to communicate your concerns, and we understand your decision to explore other options in the future.
If you need anything in the future, please do not hesitate to contact us.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your lovely feedback!
We’re happy to hear that you found everything so simple and straightforward.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your lovely feedback!
We’re pleased to hear that you found everything easy and straightforward. We really appreciate you taking the time to share your experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your lovely review! We’re delighted to hear that you found everything straightforward and easy when arranging your insurance. Making the process simple and hassle-free for our customers is exactly what we aim for.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your great 5 star review! We’re delighted to hear that you found the setup easy, our pricing competitive, and the website easy on the eye. We’re always working to make the experience as simple and enjoyable as possible for our customers.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for your kind 5 star review! We’re delighted to hear you received great service from our team.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your lovely 5 star review and feedback! We’re delighted to hear you found our team helpful and were happy with the price.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Very competitive price
Very competitive price. Easy to set up on the internet. Thank you
August 10, 2026
Reply from Swinton Insurance
Thank you for taking the time to leave a review. We’re pleased to hear you found our price competitive and the online setup easy to complete.
Thank you for choosing us!
Kind regards, Tahara @ Swinton Insurance
I was going to get the cheapest quote…
I was going to get the cheapest quote but after reading the small print I changed my mind , good cover and good price
August 11, 2026
Reply from Swinton Insurance
Thank you for taking the time to leave a review. We’re pleased to hear that after comparing the cover, you felt our policy offered good cover at a good price.
Kind regards, Tahara @ Swinton Insurance
Made a mistake!
Made a mistake with my commencement date. Your agent,David I believe, was most helpful and initiated a correction process most efficiently. The cost actually fell by £11
August 11, 2026
Reply from Swinton Insurance
Thank you for taking the time to leave a review. We’re delighted to hear that David was able to help correct the commencement date efficiently and that this also resulted in a saving of £11.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Swinton Insurance
Good site and easy to understand and…
Good site and easy to understand and competitive price.
August 7, 2026
Reply from Swinton Insurance
Thank you for taking the time to leave a review. We’re pleased to hear you found the website easy to understand and were happy with the competitive price.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Swinton Insurance
Easy website to understand
Easy website to understand. Just not easy when trying to pay the premium online - ended up phoning up to complete cover
August 10, 2026
Reply from Swinton Insurance
Thank you for taking the time to leave a review. We’re pleased to hear you found the website easy to understand, although we’re sorry you experienced difficulties when trying to pay online and had to call us to complete your cover.
We appreciate your feedback and will take this on board.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Swinton Insurance
Oldies doing things online
It was ok nothing wrong with Swinton it just us oldies having to get used to doing this online.
We are pleased with the quote,
August 10, 2026
Reply from Swinton Insurance
Thank you for taking the time to leave a review. We really appreciate you sharing your feedback with us.
We’re pleased to hear that you have had a positive experience with Swinton and that you are happy with the quote. We completely understand that managing things online can take some getting used to, especially when you’re more accustomed to doing things in person or over the phone.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Swinton Insurance
Happy, so far…
Simple straight forward quote procedure, followed by easy purchase and download of documents. Can't comment on how easy to make a claim, hope I never have to make one
August 11, 2026
Reply from Swinton Insurance
Thank you for taking the time to leave a review. We really appreciate your feedback.
We’re pleased to hear that you found the quote process simple and straightforward, and that purchasing the policy and downloading your documents was easy.
We completely understand that you hope you never need to make a claim, but if you do, our team will be here to support you through the process.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Swinton Insurance
Very good advice and helpful staff
August 8, 2026
Reply from Swinton Insurance
Thank you for taking the time to leave a review. We really appreciate your feedback.
We’re delighted to hear that you received good advice and found our staff helpful. It’s great to know that our team was able to provide you with the support you needed.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Swinton Insurance
Motor insurance
Came back to them on line, very competitive price, fairly easy to use website. Very good service
August 11, 2026
Reply from Swinton Insurance
Thank you for taking the time to leave a review. We really appreciate your feedback.
We’re delighted to hear that you chose to come back to us and that you found our price competitive. It’s also great to hear that you found the website fairly easy to use and were happy with the service you received.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Swinton Insurance
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