Swisstool Reviews 897

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

It was so easy to order and have the printing on was great as I had just lost my original knife after 30+ years service.

Rated 1 out of 5 stars

I do not recommend this company.Poor customer service. I accidentally ordered the wrong model and wanted to exchange it for another one or return it. I sent emails and called, but there is no response... See more

Rated 1 out of 5 stars

apparently my order was shipped with their "super saver" option which does not provide tracking of any sort and my order never arrived. It is now past the time frame specified so I did what it said... See more

Rated 5 out of 5 stars

Swift delivery of the personalised Swiss Army knife I ordered. Steven was very helpful via email as I added two personalisations in error, he let me know that the product would be shipped later that d... See more

Company details

  1. Tool Store

Written by the company

SwissTool.co.uk - Personalised Swiss Army Knives


Contact info

3.4

Average

TrustScore 3.5 out of 5

897 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lovely Swiss Champ

I'm pleased with my Swiss Champ Army Knife. I got mine engraved and am happy with how it's been executed. The style, one of many, is beautiful and there was a wide array of fonts to choose from.

I sprung for the ultra version for the numerous extra applications it can accomplish. It's nice to have something useful that's legal to carry. The tools are all in order and each piece has been well made. The blades are literally razor sharp. The range of tools is impressive and I can see a myriad of uses for them.

Admittedly it did take longer to arrive than I hoped. Though it was ordered a few days before Christmas, so I suppose it's expected.

This is only the first day of owning it, so I can't say more. Thank you!

January 5, 2024
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Rated 4 out of 5 stars

My recent order

I recently ordered a swisschamp tool from this company and paid for next day delivery. I got a confirmation of purchase email straight away and then nothing further. The order didn't arrive the following day. I then rang the company and spoke to a very helpful man who took my order number and then passed my royal mail tracking number. He informed me it should be delivered today but definitely by the following day. I checked the royal mail site and found my details and the package arrived that afternoon. The tool is exactly as I expected and despite initial worries after reading other trustpilot reviews I can definitely recommend this company

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

I was initially sceptical of this company as it had some conflicting TP reviews. Rang the company number last week, spoke to a nice young man, decided to take the plunge (thinking I may have to make a credit card chargeback), made the order on the website. It’s arrived!

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great product

Your website and ordering format and ease of use is very good. ( I have dyslexia and adhd and find at least 50% of websites very confusing)
Adhd is becoming commonplace in the modern world so it's good that your site works with this.

The name/ annotation customising option is great ..... makes the product very personal indeed.

October 19, 2023
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Rated 1 out of 5 stars

Scam?

Placed an order, which they acknowledged, then had an email saying they posted it the next day, but still waiting for it to arrive 10 days later. No reply to my email asking where my order is. I will try phoning, but after reading other similar reviews, it's not looking good. Would definitely not order from them again, wish I'd have read the other reviews first.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Quick, efficient delivery.
Best price online, free name engraving,
free post and a brilliant Swiss Army, Fieldsman knife.
We bought two.
Thanks Swiss Tool

October 20, 2023
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Rated 5 out of 5 stars

Excellent

I bought a Swisschamp, case and extra pens from this company. Very pleased with the product and service. I’m a very happy customer with no issues.

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

I have ordered a number of Swiss army…

I have ordered a number of Swiss army knives from here. The ordering is easy and straight forward, no hidden costs. The knives are amazing and the personalisation is beautiful. They have all been presents and everyone loves them.

September 1, 2023
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Rated 5 out of 5 stars

THE place to buy Victorinox knives

I normally buy knives from Heinnie Haynes and love that seller, but if I want a Victorinox then these are definitely the ones to use, they offer the same top quality high service as Heinnie, but cannot be beaten on choice, options, and price for anything Victorinox, I highly recommend them.

September 29, 2023
Unprompted review

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