Swisstool Reviews 897

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

It was so easy to order and have the printing on was great as I had just lost my original knife after 30+ years service.

Rated 1 out of 5 stars

I do not recommend this company.Poor customer service. I accidentally ordered the wrong model and wanted to exchange it for another one or return it. I sent emails and called, but there is no response... See more

Rated 1 out of 5 stars

apparently my order was shipped with their "super saver" option which does not provide tracking of any sort and my order never arrived. It is now past the time frame specified so I did what it said... See more

Rated 5 out of 5 stars

Swift delivery of the personalised Swiss Army knife I ordered. Steven was very helpful via email as I added two personalisations in error, he let me know that the product would be shipped later that d... See more

Company details

  1. Tool Store

Written by the company

SwissTool.co.uk - Personalised Swiss Army Knives


Contact info

3.4

Average

TrustScore 3.5 out of 5

897 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Is there a system to Correct Incorrect Deliveries?

I ordered small toothpicks, but tweezers arrived. I messaged them twice, but with no response. I've filled in another contact form this morning, but with little confidence. The test of any company is how they respond when things go wrong.

September 9, 2022
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Rated 1 out of 5 stars

Dismal

Dismal. Never received order despite charging my card immediately on transaction. Impossible to contact. Reported to trading standards. Instructed bank to "Chargeback". Read the reviews. Avoid!

August 18, 2022
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Rated 5 out of 5 stars

Brilliant Replacement

I foolishly managed to lose my red Picknicker knife and chose the smaller green Spartan as a replacement with the bonus of free personalisation.

I really miss the locking blade of the Picknicker, but the Spartan allows me to remain within the law and to be carried at all times.

The service from Swisstool was excellent and the knife up to the usual high standard.

June 13, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent

Great selection, quick delivery and all round excellent service. I have bought from Swisstool several times and highly recommend them.

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

A quality keepsake/gift

This is the second time I have ordered from swisstool. One pen knife personalised as a Christmas gift for my partner which he loved. My father admired it so I bought him one, personalised for Father's Day which he was thrilled with. A lovely gift/keepsake but useful too.

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Your selection of products was very good. You offered upgrades not always available from other vendors. Ordering merchandise was easy. Prices were fair. Delivery was quick.
I was never disappointed in the product received.
I have ordered more than once and will order again.

August 24, 2022
Unprompted review
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