Swisstool Reviews 897

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

It was so easy to order and have the printing on was great as I had just lost my original knife after 30+ years service.

Rated 1 out of 5 stars

I do not recommend this company.Poor customer service. I accidentally ordered the wrong model and wanted to exchange it for another one or return it. I sent emails and called, but there is no response... See more

Rated 1 out of 5 stars

apparently my order was shipped with their "super saver" option which does not provide tracking of any sort and my order never arrived. It is now past the time frame specified so I did what it said... See more

Rated 5 out of 5 stars

Swift delivery of the personalised Swiss Army knife I ordered. Steven was very helpful via email as I added two personalisations in error, he let me know that the product would be shipped later that d... See more

Company details

  1. Tool Store

Written by the company

SwissTool.co.uk - Personalised Swiss Army Knives


Contact info

3.4

Average

TrustScore 3.5 out of 5

897 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Highly recommended

I am totally satisfied with my purchase. Exactly what I wanted, great quality, fast delivery and excellent service.

August 15, 2022
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Rated 2 out of 5 stars

Poor

Poor. Ordered a knife with my son's name and number on it. They sent the wrong colour without any name or number. Wrote an email and got no response. Wrote a message through their website and still got no response. Ignorant company.

August 8, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service, I managed to break the pliars on my xmas gift from the wife. Three weeks later, it's back and as good as new. Cannot rate highly enough

July 25, 2022
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Rated 5 out of 5 stars

Great

Great. Good prices. Customisation without any mistakes/issues and fast delivery. Very satisfied, many thanks.

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable quality

Ordered 2 knives, one engraved. Happy with the quality of the knives. The engraving looks good but the handle was left wavy on the top of the writing. Delivery was fast but there is no way to track your order.

Overall, I'm very happy with the products and services and would recommend.

July 11, 2022
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Rated 5 out of 5 stars

Awesome

Extremely fast delivery even across the pond to Canada. More than delighted with the quality of the product and the service provided. Finally a vendor worthy of the products they sell.

July 10, 2022
Unprompted review
Rated 5 out of 5 stars

Simple and Effective

I ordered a Deluxe Tinker with a customised message etched on the knife.

The customisation tool was very easy to use, and the appearance in person matched exactly what was presented online.

I ordered express delivery (as it was short-notice leaving gift for a colleague) and the product was completed and in my hands within a day and a half of purchasing.

Very quick, easy, and accurate service. I recommend without hesitation.

June 27, 2022
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Rated 5 out of 5 stars

My experience

Found them doing a Google search for a Swiss Army knife to replace a lost item. Their prices are the best I could find and an order was made. I realised that there was something else I could have and the next day I rang to see if I could amend the order. This was done without any fuss and did not impact on the delivery which was to be honest very quick. I would not hesitate in my recommendation of these people based on my recent experience and would without doubt use their services again.

June 26, 2022
Unprompted review
Rated 5 out of 5 stars

A great experience!

I needed to replace an old pocket knife which through age and overuse broke.
After a quick search, Swisstool was by far the best price and service. Ordering and payment were really easy and my item was delivered well before their expected date.
A great company and I would highly recommend them.

June 4, 2022
Unprompted review
Rated 1 out of 5 stars

Still utterly awful

Still utterly awful. Never received my order and no response to messages order at your own risk! This is an old school online rip off trader

June 3, 2022
Unprompted review
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