TAG Mobile Reviews 

381
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, most reviewers were unhappy with their experience overall. Many people reported significant difficulty contacting customer service, often enduring long wait times and failing to reach a live representative. Consumers found their issues frequently unaddressed, describing the service as terrible and inconsistent. Several users also experienced product problems, including phones not working correctly, poor data speeds, or devices not matching expected specifications. Conversely, a small portion of people felt satisfied with the helpfulness of customer service agents they managed to connect with, praising quick connections and effective assistance. Some reviewers were also happy with their phone quality and the overall service, describing it as great and easy to set up.

What people talk about most

Service

Users describe ambiguous interactions with service, with some reviewers having positive experiences, noting... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with their... See more

Customer service

Clients share negative opinions on customer service, with many reporting that it is nearly nonexistent or... See more

Customer communications

Consumers find contact to be a frustrating experience, with many reporting significant difficulties reaching... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting extremely long... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Was little disappointed in screen quality, scratched very easily, disconnects from apps, at times and have to reload them, such as Spotify, multiple times...Bluetooth works great on different speakers... See more

Rated 3 out of 5 stars

I love my new phone But my charger and block didn't work so I had to use my old one kinda bummer but overall love the A67L FoxxD

Rated 2 out of 5 stars

You guys don’t take the time to read anything through. You guys frustrated the hell out of me not reading every single page of my Social Security Verification Letter.

Rated 1 out of 5 stars

I never received help no one answered their phone I tried lots of times. My first phone worked great then I had to charge it the phone wouldn't charge. I had to purchase a replacement phone for 83 dol... See more


Company details

  1. #60 of 61 best companies in Telecommunications Service Provider
  2. #53 of 54 best companies in Internet Service Provider

About TAG Mobile

Written by the company

Embark on an unparalleled wireless journey with TAG Mobile. Our commitment to excellence ensures unbeatable prices on quality phones from renowned brands like Apple and Samsung, providing you with reliable connections on the nation's fastest network.

Whether you opt for our prepaid plans or qualify for free government assistance programs designed for eligible low-income households, rest assured there are no contracts or credit checks involved. Benefit from our 24/7 multilingual support and personalized options tailored to your unique needs.

Join the TAG Mobile family today for not just dependable service and exceptional value, but for a wireless partner you can truly rely on.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

381 reviews

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Hasn’t replied to negative reviews

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2.6

All reviews

(381)

199 reviews in the last 12 months

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Rated 1 out of 5 stars

I haven't even gotten the phone it's been almost a month

I haven't even gotten the phone in the first place it's way past the day it was supposed to be here, actually it's past 10 days and I have not received so much as a tracking number, or response when I contacted support through e-mail, no updates or anything I would've been okay with a delay however I have not received and update or anything I signed up because I needed it and it's almost been a month since I was approved

October 9, 2025
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Rated 5 out of 5 stars

Everything was great once I got my…

Everything was great once I got my service, they sent me a sim card where my phone is esim, called them and they sent QR code to my email address and my phone was up and running within 3 minutes. I did have to wait on hold for 57 minutes, but it was a Friday night at 4:30, the man who answered phone was great.

October 20, 2025
Rated 1 out of 5 stars

HorribleTag mobile said I would get a free…

Tag mobile said I would get a free phone, in the application process, then hours later sent me an email and said I wasn't qualified. I received a sim card and thankfully, am old phone was unlocked and compatible with their service. Anymore I did the application, I included a number to be ported, it wasn't so I did it on line because I haven't been able to get anyone on the phone not to answer me enthusiasm I filled out the contact me form. So now, I don't know what to do but I would NOT use them if I had too do it again knowing what I know. HORRIBLE!

October 14, 2025
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Rated 1 out of 5 stars

I asked to keep my own number

I asked to keep my own number. They sent me a new SIM Card to change the number to my own. As always it takes an hour to get a hold of anyone on the phone. Then they changed the SIM in my old phone (whose battery is dying) and didn't help the new phone. ARGGGGGHHHHH

October 27, 2025
Unprompted review
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Rated 3 out of 5 stars

Was little disappointed in screen…

Was little disappointed in screen quality, scratched very easily, disconnects from apps, at times and have to reload them, such as Spotify, multiple times...Bluetooth works great on different speakers i have, in car for hands free, it's hard to hear breaks up sound wise..just a week in to this new cell service hoping it gets better.....

October 11, 2025
Rated 5 out of 5 stars

I was paying 200 and something dollars…

I was paying 200 and something dollars from my phone bill and I got behind in my bill got it shut off and now I have a nice working phone I don't have to worry about the bill for now, I can buy food for my children instead of pay for overpriced phone bill. Thank you very much tag for everything you do. And everyone you help the service is great and phone work wonderful easy Set up

October 19, 2025
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Rated 1 out of 5 stars

Beware of hijacked phones

I am unhappy with their customer service as I called they picked up, then dropped me back in queue and then it said there are no agents available at this time. I also found out today my phone is connected to a VOIP and being re-routed through another state. I got an Apple Iphone 7 through this company but unable to login and create Apple ID and get what I need through this Iphone. Any government phones that you receive and free services are connected to benefits, you become their product and they can use your information for whatever they want to do to you!

October 24, 2025
Unprompted review

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