TAG Mobile Reviews 

384
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, most reviewers were unhappy with their experience overall. Many people reported significant difficulty contacting customer service, often enduring long wait times and failing to reach a live representative. Consumers found their issues frequently unaddressed, describing the service as terrible and inconsistent. Several users also experienced product problems, including phones not working correctly, poor data speeds, or devices not matching expected specifications. Conversely, a small portion of people felt satisfied with the helpfulness of customer service agents they managed to connect with, praising quick connections and effective assistance. Some reviewers were also happy with their phone quality and the overall service, describing it as great and easy to set up.

What people talk about most

Service

Users describe ambiguous interactions with service, with some reviewers having positive experiences, noting... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with their... See more

Customer service

Clients share negative opinions on customer service, with many reporting that it is nearly nonexistent or... See more

Customer communications

Consumers find contact to be a frustrating experience, with many reporting significant difficulties reaching... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting extremely long... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Was little disappointed in screen quality, scratched very easily, disconnects from apps, at times and have to reload them, such as Spotify, multiple times...Bluetooth works great on different speakers... See more

Rated 3 out of 5 stars

I love my new phone But my charger and block didn't work so I had to use my old one kinda bummer but overall love the A67L FoxxD

Rated 2 out of 5 stars

You guys don’t take the time to read anything through. You guys frustrated the hell out of me not reading every single page of my Social Security Verification Letter.

Rated 1 out of 5 stars

I never received help no one answered their phone I tried lots of times. My first phone worked great then I had to charge it the phone wouldn't charge. I had to purchase a replacement phone for 83 dol... See more


Company details

  1. #61 of 62 best companies in Telecommunications Service Provider
  2. #53 of 54 best companies in Internet Service Provider

About TAG Mobile

Written by the company

Embark on an unparalleled wireless journey with TAG Mobile. Our commitment to excellence ensures unbeatable prices on quality phones from renowned brands like Apple and Samsung, providing you with reliable connections on the nation's fastest network.

Whether you opt for our prepaid plans or qualify for free government assistance programs designed for eligible low-income households, rest assured there are no contracts or credit checks involved. Benefit from our 24/7 multilingual support and personalized options tailored to your unique needs.

Join the TAG Mobile family today for not just dependable service and exceptional value, but for a wireless partner you can truly rely on.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

384 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.6

All reviews

(384)

203 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware of hijacked phones

I am unhappy with their customer service as I called they picked up, then dropped me back in queue and then it said there are no agents available at this time. I also found out today my phone is connected to a VOIP and being re-routed through another state. I got an Apple Iphone 7 through this company but unable to login and create Apple ID and get what I need through this Iphone. Any government phones that you receive and free services are connected to benefits, you become their product and they can use your information for whatever they want to do to you!

October 24, 2025
Unprompted review
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Rated 1 out of 5 stars

I ordered a phone and every time I go…

I ordered a phone and every time I go to check my account to see where my phone is or my tracking number it says choose a device I choose a device to plan whatever and it's not giving me tracking number the phone no service no nothing so no I'm not very happy with your service as of now I try to do a new application and it won't let me so that's my review

October 15, 2025
Rated 5 out of 5 stars

Awesome customer satisfaction 👌

I was confused at one point in the process while signing up with a certain step I had to take as part of the process so I had to call customer service. I usually dread calling customer service because you get long wait times just to get connected with somebody who didn't speak English and doesn't end up helping you at all in the end. With tag mobile the customer service was none of those things. Very helpful, connected to an agent quickly, they went above and beyond what I'd been hoping for in terms of my request.

October 6, 2025
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Rated 1 out of 5 stars

Don't think they can

This company could improve by having a address for me to write to I ordered a phone and was told 7 to 10 days til I should be able to get the phone delivered to my address it's now been close to 20 days today is the 18yh day and I cannot get a email to tag mobile they have no address and when I call I'm on hold for over a hour just to get hung up on them called back same thing I can't order another phone because tag mobile has my address already and it's only one phone per household per person this company seems like it has wasted my time

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

I am Happy with my choice but I did…

I am Happy with my choice but I did think I was getting a galaxy or i phone but they sent a phone its not either on of the ones it said, I would get but this isnt aa 5g phone and other than that it was just like the rest of what I thought and happy so far just really wanted a iphone or galazy. ty though

October 13, 2025
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Rated 1 out of 5 stars

This suck

The process than they use for warranty sucks, my phone last for two weeks, and I have to do everything to return the phone, they don't send you the box or label to process the phone, I don't recommend this company bad experience

October 21, 2025
Unprompted review
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Rated 1 out of 5 stars

I can't get my application to go…

I can't get my application to go through because your website won't let me upload proof of my eligibility. Now I'm trying to go to a different provider and I'm unable to cancel my application with y'all. If you're getting this I feel like you are holding me hostage, please cancel my application I can't get a job or contact anyone without a phone and y'all company is keeping me from doing that

October 6, 2025

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