Ted's Grooming Room Reviews 98

I got a severe allergic reaction from some product these guys used on me (Moorgate branch). I've had my hair cut by barbers all over the world and never had a problem before. God knows what these guys are using. Now I'm covered in a rash and hives and going to the doctor about it. So I paid £60+ to have the rest of my week ruined. Thanks a lot

Gone seriously downhill. Used to be a predictably good experience but sometime in the last year the wheels fell off and now it’s predictably bad. Unfriendly barbers make you feel like you’re a massive inconvenience to their day, all the signature little add ons are gone and the cut is well below the average £20 high street job. Hoped it would turn around again, but today’s was an all time low: never again.

You know when the barber is so distracted chatting with his colleagues that he can’t even remember which is your side parting so cuts in the wrong spots, and you pay £70 for it.

I wrote this review, they asked me to reach out privately. Follows a fruitless exchange where they demanded my receipt, bank statement, and photos before even considering my feedback – ignoring basic UK consumer rights. This shifts the burden onto the customer instead of trusting their account or investigating internally.

Not surprised about the low ratings. Avoid the Moorgate branch.

Booked for 3;45. Showed up at 3:40. At 4pm, Still sitting, waiting. Paid £5 extra for a fixed time appointment. No explanation, no apology for any delay. Rip off. Lacking moral decency.

Worst barbering experience I’ve ever had - left with a massive gash on the back of my neck after razor ‘fell out’ of the barber’s hand. Would never visit again - painful and unsightly. No compensation or discount was offered. Really poor service

I went in for the basic ‘cut a long story short’ haircut at £45. The guy spent 9 minutes on the haircut. Literally 9 minutes. He asked if I wanted my ears waxed, I said yes assuming this would be included if the £45 haircut only lasted 9 minutes. He then did a few chops and finger pulling as a “massage” without really asking. Then I get to the till and it’s £38 on top of the £22.50 deposit I had already paid. At the very least is should have been specified that I would be charged extra for this. I wish I had gone to a normal barbers - it would have been cheaper and at least they would have spent longer on my hair.

I need to express my serious disappointment with the service I received today at Ted’s Grooming, Dorset Street. After three years as a loyal customer, today’s rushed ten-minute beard trim and shave was unacceptable for the price I pay. This is not the level of service I expect, and if this is the new norm, I will have to take my business elsewhere.

I trust you’ll understand the importance of maintaining your usual standard.

Regards,

I had a haircut with Eyup in the Kensington branch. Great classic men’s cut with side parting that has grown out well and remained neat. Very happy with the service.

I have Visited Startford-Westfield branch on Sunday Afternoon with prior Appointment booked.
- No Communication from Barber.
- Super Rushing
- Spend £62 for 20 minutes service.
- Nothing to relate with their online pictures and videos.
- ⛔️ Highly Not Recommended.
- 0 Customer Service.

Mary did a fantastic job on my beard got me looking sharp and confident. 10/10 would recommend and I’ll be back next time in the area.

I had a haircut from Mounir, who was so gentle and polite. He knew exactly what I needed without me saying much. I won’t lie — I’ve always had problems with barbers because of my hair type, but Mounir worked his magic! He was quiet and made me feel comfortable the whole time.
Highly recommend this place if you want a professional cut with great service. I’ll definitely be back!

As per usual I had had a fantastic hair cut by my favourite barbers.
For the past 5 years they have never let me down always a professional service.
And today Amjad from there Dorset street shop did the honours. Thanks for a great haircut Amjad and see you next time.

I always get my hair done at Ted’s Churchill place every month. It’s my go to, and has been for 5/6 years. I’ve always loved that little extra luxury, the nicer touches, the hot towel etc - so don’t mind the extra few quid, as it’s a treat.
However, the last two or three times, it’s just not the same. The little things don’t seem to matter anymore. Today, I was a walk in - there was one other customer (never used to be like that?) so I was seen immediately. I was offered a drink - I always have the lovely Turkish coffee - it never arrived. My initial hair wash was just a rinse, no shampoo. The initial chat was interrupted by one of the other colleagues shouting over to my barber in foreign tongues, and not rekindled. The hot towel was lukewarm, the massage half hearted, no effort to crack finger joints etc, one press on the shoulder.
Previously, for so many visits, it’s been sharp, crisp, attention to detail, buzzing - it’s now very lacklustre and half hearted. The haircut itself was ok, but I can get that anywhere - it’s just not a worthwhile treat here anymore.
I’m wondering if a couple of good managers have been lost from here - I’m going to try other branches in future, I think.

Really great service from Mehmet!!

I booked the Full Ted treatment for £65, but was later charged an additional £16, without having realised I had agreed to an extra service. During the treatment, the barber recommended ear waxing instead of ear flaming, so I accepted. What I was not told is that while the ear flaming was included, the ear waxing was not. The final bill looked higher than I expected, but I was in a rush and paid. After verifying the price discrepancy with my booking email, I emailed customer service, who informed me of the extra cost of ear waxing. I explained that I hadn't been told it would cost extra, otherwise I might have rejected the service, and asked if they could kindly refund me for the extra service I did not intend to purchase. They replied that "unfortunately" they "do not offer refunds for the services provided," but that "necessary actions will be taken to prevent similar misunderstandings in the future." More than unfortunate, it sounds like a convenient practice. I see they respond to negative reviews by suggesting to email them in order for them to help - in my case, they really didn't. Also, this time the quality of the cut was lower than what I used to receive from Ted's Grooming Room a few years ago. I would not have written a review about the cut, but that would've warranted 3 stars. For the shadiness, though, I'm giving it 1.

Went in for a a haircut and beard trim,hair was hardly cut and beard was cut good however I'm hard of hearing and wear hearing aids which I removed while having treatment,the gentleman kept asking me question which obviously I could not hear,once he had finished he charged me £76 which is ridiculous for the amount of hair he cut I will not be visiting again.

I'm writing this with NO disrespect or anger towards the gentleman, Hassan, who did my haircut today at Cabot Place but I don't think he did a good job. He didn't do the haircut I asked for, even though one of his colleagues, Boby, explained him in his own language what I wanted since I always specifically asked for him, and even though I told to Hassan I had a date and it was important to look in a certain way. His work looked messy and in a hurry.
The towel he put on my face was lukewarm and the one he put on my body left on my black polo shirt white particles, not reflecting with the high standards I always appreciated and loved about this barber shop.
His massage was good but unfortunately that's the only appreciation I can give to his performance.
Overall I hope to be reached back since I hope it's gonna be the first and last time I receive this kind of service.

-Marangon Francesco.

Have been coming to this branch for a while and would usually have a good experience until the most recent visit. The hair was cut too short and the whole experience felt very rushed; no shampoo or conditioner were used (never happened before). Contacted customer service and they offered 50% of next visit as a compensation. A visit that is extremely unlikely to happen after such experience.

VIP Experience - Mortimer
I booked this experience for £118. I have never in my life spent so much money on a haircut or shave, I usually go to my local turkish barber and get it done for £30. But it was my 50th birthday, we were going to London to celebrate and I really wanted to spoil myself. I watched the video describing the experience and I thought yeah, I deserve that, it looked really good. I arrived at the location which actually really easy to get too and I was a little early but popped in to see if i could wait inside. I was greeted by one of the team and taken downstairs and asked to wait. Fine by me I was early. I was offered a tea /coffee or water. The video i watched showed the person being given an alcoholic drink, but I was not offered that. I was approached by a lady offering to give me a manicure but it was not made clear if that was included in my experience or not (turns out not). The barber who provided the haircut and shave said about 2 sentences to me while I was in the chair after asking what i wanted although he continuously spoke to his colleagues and I got the distinct impression i was keeping him from him lunch! I was given a very half hearted arm massage and everything felt very underwhelming. The haricut was good but the experience left me very flat. What i had hoped to be a great start to my special day was a complete disappointment. The video of the experience is very misleading and what I got was not worth what I paid. Gutted really, I never give myself permission to just spoil myself like that, there is always something more practical I can think of putting the money towards so I feel really annoyed by this experience.

Moment of the week so far
I go for a haircut and beard trim at 9am. All was fine. I go to pay and I said what about the 20% discount morning shave. He told me it doesn’t apply because I got a haircut also.
I said next time I’ll shave in the morning and come back for a haircut in the afternoon. He said yes that would work sir.
I did not qualify for 20% discount as I had haircut and shave together.