Tesco International Calling Reviews 210

I don't no why I sent email to customer service and received I call on Easter day and they fixed my problem how fantastic it is 💯
No more words just amazing

I topped up my account with payment processed by a 3rd party company called mi pay. I never got the credit on my international calling account or any service. I am now worried these mipay people who process payments for Tesco are illegitimate. Imagine if they make a couple pounds per person. It's daylight robbery.

Thanks to Sanna R for her quick and efficient help.

Sana R helped me with this issue. She talked me through the process and she was cooperative.

Riz he was very helpful when I called and the customer service very good and he was patient me with considering my accent.Tesco international mobile is the best for all the international calls.

Following my very first satisfactory contact with Natalia I had further questions . My call was answered by Riz. Again he was brilliant in his knowledge to answer my many questions. Cannot praise him enough for explaining the detail to me. Thank you.

Brilliant service by Riz. Helped me to sort out the issue with topping up the card. He was very patient and walked me through the process and I earned some extra credits as well. Thanks Riz

Highly recommended. Very nice to use, cheap call rate and most satisfactory thing is great customer support.

Brilliant service provided by Sanna R!

Just wanted to say huge thanks once again to Sanna R for her diligence in helping me to connect to my bank abroad. The connection wasn't initially working via Tesco International Calling, however Sanna took it to tech team and reverted to me shortly with the solution. She made test calls in parallel with me and called me back a few times to confirm that I can connect to my bank.
Great attitude and professionalism, thank you!

Spoke with Chris today about topping up my Tesco card and he was so friendly and helpful it made my day ! Chris was very informative and helped me a great deal --- well done Chris ! Also a big thank you to Catherine and Natalia who helped out too ---well done girls !

We had an issue with our top up. I called and spoke to Sanna R. What a lovely lady! She understood the situation and kept me informed through the whole process. Always phoned me back when she said she would. And got the problem resolved. She had to speak to other members of the contract and was willing to call them too and then call me back. In a world of online chats and not being able to speak to a human, Sanna was a complete breath of fresh air! So helpful, polite and utterly charming! Thank you so much Sanna. You really helped me. Absolutely fantastic customer service.

I had a problem with my card having expired whilst I was recovering from surgery. I spoke with the kindest and most understanding gentleman called Chris who quickly resolved my problem. His sympathy and support reflects so well on him as a person but also the organisation that trained and employs him.
Thank you so much Chris and Tesco int calling card.

They really do respond in a timely fashion and if you have an issue do their best to help you understand and resolve it.
Very good customer service which to be honest is rare these days.

It was amazing to speak to Tesco international calling customer service today. The staff I spoken to was amazing , polite, friendly and very helpful. I have my issue sorted. The service I received was excellent and exceeded my expectations.

A superb service experience while talking to Kathryn - tesco international calling!
Kathryn has helped me with my 'lost' credit of nearly £20 (!?) which was restored to my account.
Kathryn was not only helpful but also very friendly over the phone (she really wanted to help if you know what I mean) so it was greatly appreciated.
Tesco Mobile in general (I think) is the best network provider in the UK. I have been with others but now for many years I have stuck with Tesco Mobile.
Kathryn has given me another proof I should not be looking elsewhere for my mobile phone network provider.
Kathryn - you are simply the best!!!

I would like to give Adnan an excellent review not only for helping me today but through the previous years. He is a very compassionate person towards customers, especially when I had bereavement and lost track of the expiry of my calling card. He reactivated my card without a great fuss!
Thank you Adnan, Riz & Riaz for being pleasant, helpful & considerate.

I needed to confirm how to add my club card points for every international calling credit I purchased. I spoke to Chris on the customer service line. He was very friendly and quick to resolve my issue. He also informed me of the benefit of inviting friends and family to use the Tesco International Calling app. It was generally and good experience and an excellent customer service for me. Thumbs up👍Chris....you are a star🌟😊

I had lost my International Phone card and didn't have my PIN to call my Nan and was getting stressed...Katherine was kind & really helpful, she found my account, credit etc, got my phone & PIN registered and now I can call Nan without needing my card or PIN to hand...sooo much easier! Thank you Katherine 😊👍🏼😊

I called because i did not understand that when i gave my credit card number , and they took £1.00, that I would have to enter my card again and the £1.00 would be refunded. Sanna-R explained very simply all the steps and reassured me. She answered the phone quickly and resolved this issue quickly. She reminded me to top up my credit every 6 months, otherwise it disappears. I find tesco international a useful addition to the free internet calling apps, as it is cheap and reliable.

After being unable to load credit onto my international calling card on the weekend, I emailed the help centre. Within minutes, lovely Chris called me back, and sorted everything. He took the time and trouble to ensure I was happy with the resolution, and offering guidance with future use of the App before wishing me a good day and ending the call. 100% excellent UK based customer service.